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Level 1

28 points

Safari won't open any links and then freezes/crashes

HELP! The Safari on my fairly new iphone 6s has gone haywire. Safari opens fine, and if you type in a direct URL, it will go to the website just fine. However, if i attempt to search any subject it will pull up the pages of websites, but will not allow me to connect to any of the links and when I select a link it then freezes and crashes safari. Additionally, if i try to open any weblink imbedded in an email, it again freezes and crashes both mail AND Safari. SO FUN!

And just to test general connectivity and function, i downloaded Google Chrome to see if I can search and connect there, and I can. The search works fine, pulls up the pages, and strangely, I can't access the pages direct, but it will allow me to open the page in another tab. I feel like this should be a clue for someone smarter than I. 😝

I have been tinkering for about an hour with it and I am at a loss.

Things I have tried:

1. Resetting the phone - both just by powering off and a hard reset (Power + Home)

2. Turning off Safari Suggestions (and browser suggestions) - this was a fix that I found for a bug that seemed similar from earlier this year.

3. Changing the search engine from Google to Yahoo and back, nothing.

4. Private Browsing (again a "fix" I found on the interwebs...)

5. Downloading and upgrading my iOS to 9.3. Still nothing.

6. Banging my head on my computer and cursing very loudly at the phone.

PLEASE, if you have any suggestions, i am all ears... I am going bananas and can't let it go.

THANK YOU!!!

iPhone 6s, iOS 9.3, Prob started while on 9.2.1

Posted on Mar 22, 2016 3:35 PM

Best reply

GALACTICPROTON

Level 1

4 points

Posted on Apr 11, 2017 1:09 PM

First thing a human should do after receiving an iPhone or iPad is download Google Chrome then download Google Maps then download Gmail and possibly download Google+ if you have a business.

Google Chrome is the best web browser in the world plain and simple. Sure you could use Safari or Firefox or Opera or IE or Egde But why waste time when you have a gem available to you with the push of a couple buttons.

Safari is a joke made by Apple so they can say they have a browser on their devices when you purchase them.

Firefox is a nonprofit group that has no money

Anything made by Microsoft is worse then Apple

Opera is so old but kinda funny in my opinion. I would actually recommend Opera just because most people have never heard of it and it's only used by about 1% of the worlds devices.

Put it this way, I bet you've seen a google car driving around at some point in your life. I have seen quite a few of them loaded up with cameras and gadgets. What's my point? Google has a lot of money and they usually spend it in the right places like having Chrome up to date with all coding and new stuff.

I think Safari is a disgusting browser. When I look at the news widget on my iPhone and click on a story to read it opens a new window everytime which is a pain in the azz. I have to close a bizzillion windows weekly just from reading some news articles. Great work Safari team.

Any unbiased web developer would most likely recommend using Chrome.

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325 replies

able_ape

Level 1

15 points

Mar 31, 2016 12:53 AM in response to mizmantha

I guess I'm just trying to keep entertained while waiting for a fix. And to try and soften the tone of the discussion There are some very 😠 people out there.

A fix very soon would be very welcome, but all I've got so far is an extremely poorly timed offer from Apple to buy a new shiny (iPhone SE available now😝). How can I return an e-mail with severe prejudice? Enjoy the road trip. Turn up the music.

Mar 31, 2016 2:48 AM in response to mizmantha

I'm having the same issues on iPhone 6 with iOS 9.3.

Links do not work on Mail, Safari, Chrome, and several third-party apps.

This is an extremely serious bug and Apple should work on it 24:7, instead of telling us to "wait"...

cavok76

Level 1

4 points

Mar 31, 2016 3:45 AM in response to carminexx

I think the problem is wider than just links in emails or browser. I see an annoying screen flicker from time to time that goes across the status line around the wifi symbol and carrier, also the phones pauses or freezes for short periods of time, like when it's going to fall out of an app back to the main screen, but does usually recover. This is happening on a couple of different model phones.

Mar 31, 2016 4:10 AM in response to carminexx

This has been an issue since at least 21st March and still not fixed.

It is not just an issue with IOS 9.3 as many people have the same problems and they haven't updated to 9.3. I am still on IOS 9.2.1 and it just stopped working last Friday 25th March. Apple are sure as **** taking their time to do anything about it though, so I am changing to Samsung asap as I need my phone for work and to go this long without being able to open links in Safari or in emails is absolutely ridiculous!

DWLuffie

Level 1

8 points

Mar 31, 2016 4:16 AM in response to ammoun

I did wonder if it was anything linked to a Time Zone setting... as I upgraded my iPhone 5S on Wednesday 24th March and only noticed I had problems on Sunday 27th, the day after the Daylight Time Savings although I was away at the time and didn't have much need to click any Mail hyperlinks.

Mar 31, 2016 4:50 AM in response to DWLuffie

When is a Smartphone not a Smartphone?

When it's an iPhone or iPad 👿

There are 288 replies to the original question and I cannot see any response from Apple. There are many suggestions on how to fix the problem, i.e. turnoff javascript in safari. Issue is most websites (including this one) become unusable as javascript is so heavily used to add functionality.

Sadly I thought the fix had been released yesterday when I was offered the 9.3 upgrade. Sadly that proved to not be the fix I expected.

Come on Apple, release a fix as this is affecting too many people. It is impacting my business as I can only reliably respond to customers at home when I have access to my desktop - i ditched my mobile as the iPad met all my requirements - that was a mistake👿 They do not understand when I say "i'll respond when i get home as my iPhone/iPad is f****d.

Mar 31, 2016 4:50 AM in response to DWLuffie

Maybe it was something to do with the FBI hacking into that guy's phone! 😉

ak316

Level 1

4 points

Mar 31, 2016 5:31 AM in response to pequena_65

Look at the bright side, at least you are safe from malicious links.Thanks to this Apple special bug you do not need an anti-virus.

klientas

Level 1

8 points

Mar 31, 2016 6:31 AM in response to ak316

So true.

I've been using iphone as my business phone, now when im on the road just cant do my job.

That's it, i'm selling it and going to buy some samsung galaxy that do not release much updates, but everything works as it should.

Best wishes to all of you.

laura MR

Level 1

4 points

Mar 31, 2016 6:49 AM in response to mizmantha

same problem

iPhone 6, iOS 9.3, Problem started after IOS upgrade, still not immediatly

none of recommended remedies worked

safari is useless

cannot open links in emails

waiting FOR APPLE HELP!!!

stefanis

Level 1

4 points

Mar 31, 2016 7:18 AM in response to Galileo634

"So many days..."

...and so many desperate suggestions of DIY solutions of this basic and irritating problem from

so many helpless customers with bought expensive tickets on this famous and safe cruise ship having falled in the rough sea trying to save themselves and each other from drowning while their captain is trying to comfort them with a message that they are working on a fix of the problem...

...though they have beta tested the security of the ship with several lifeboats, it seems that they somehow have missed a fundamental aspect.

Is Titanic after all as secure as told...

I hope not this issue will injure Apple to much because I love Apple and after all there is no other ship like her...

Mar 31, 2016 7:43 AM in response to stephen jfromcolchester

AS temporary workaround I use the Google app for browsing and the Gmail app for my email.

The oriblem is in my iPad 4 and started before the IOS 9.3 update. Our iphones 6s both work fine with the update.

One of them had booking.com installed which I deletrd as a precaution after the update. Another iPad 4 works fine with the update.

Try to understand!

igroucho

Level 1

9 points

Mar 31, 2016 7:57 AM in response to mizmantha

When I go into "Settings/General/Software update" I get the msg "Software does not need update" - well, that's strange, cause it NEEDS update since it's not working as it should, actually FAR from it.

Mar 31, 2016 8:14 AM in response to mizmantha

I am having the same issue on my iPhone 6. Apple please do something about it soon! So annoyed about the fact I haven't been able to use my own phone to search for absolutely anything for the last few days...it's driving me mad! 😠

kitopu

Level 1

4 points

Mar 31, 2016 9:08 AM in response to mizmantha

turn java off and 3D Touch off and safari work perfectly but mail still crashe

Safari won't open any links and then freezes/crashes