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Level 1

28 points

Safari won't open any links and then freezes/crashes

HELP! The Safari on my fairly new iphone 6s has gone haywire. Safari opens fine, and if you type in a direct URL, it will go to the website just fine. However, if i attempt to search any subject it will pull up the pages of websites, but will not allow me to connect to any of the links and when I select a link it then freezes and crashes safari. Additionally, if i try to open any weblink imbedded in an email, it again freezes and crashes both mail AND Safari. SO FUN!

And just to test general connectivity and function, i downloaded Google Chrome to see if I can search and connect there, and I can. The search works fine, pulls up the pages, and strangely, I can't access the pages direct, but it will allow me to open the page in another tab. I feel like this should be a clue for someone smarter than I. 😝

I have been tinkering for about an hour with it and I am at a loss.

Things I have tried:

1. Resetting the phone - both just by powering off and a hard reset (Power + Home)

2. Turning off Safari Suggestions (and browser suggestions) - this was a fix that I found for a bug that seemed similar from earlier this year.

3. Changing the search engine from Google to Yahoo and back, nothing.

4. Private Browsing (again a "fix" I found on the interwebs...)

5. Downloading and upgrading my iOS to 9.3. Still nothing.

6. Banging my head on my computer and cursing very loudly at the phone.

PLEASE, if you have any suggestions, i am all ears... I am going bananas and can't let it go.

THANK YOU!!!

iPhone 6s, iOS 9.3, Prob started while on 9.2.1

Posted on Mar 22, 2016 3:35 PM

Best reply

GALACTICPROTON

Level 1

4 points

Posted on Apr 11, 2017 1:09 PM

First thing a human should do after receiving an iPhone or iPad is download Google Chrome then download Google Maps then download Gmail and possibly download Google+ if you have a business.

Google Chrome is the best web browser in the world plain and simple. Sure you could use Safari or Firefox or Opera or IE or Egde But why waste time when you have a gem available to you with the push of a couple buttons.

Safari is a joke made by Apple so they can say they have a browser on their devices when you purchase them.

Firefox is a nonprofit group that has no money

Anything made by Microsoft is worse then Apple

Opera is so old but kinda funny in my opinion. I would actually recommend Opera just because most people have never heard of it and it's only used by about 1% of the worlds devices.

Put it this way, I bet you've seen a google car driving around at some point in your life. I have seen quite a few of them loaded up with cameras and gadgets. What's my point? Google has a lot of money and they usually spend it in the right places like having Chrome up to date with all coding and new stuff.

I think Safari is a disgusting browser. When I look at the news widget on my iPhone and click on a story to read it opens a new window everytime which is a pain in the azz. I have to close a bizzillion windows weekly just from reading some news articles. Great work Safari team.

Any unbiased web developer would most likely recommend using Chrome.

View in context

325 replies

Mar 26, 2016 3:34 PM in response to mizmantha

Same exact problem here. Surprised at such a big mistake in a major iOS release... :/

The Garv

Level 1

9 points

Mar 26, 2016 5:12 PM in response to mizmantha

Think I have tried everything suggested in this feed. No success. Come on Apple sort it out.

Mar 26, 2016 5:19 PM in response to mizmantha

Having the same issue but not just with Safari, google chrome does not work either. Very frustrating.

rchaas

Level 1

8 points

Mar 26, 2016 8:10 PM in response to katieTT14

Have tried all solutions discussed above in this thread, none work for both Safari and email. I even erased the phone, restored as a new phone. Behavior returned after about an hour, during which I was adding back apps. What a waste of an evening!

Chatted with Apple Support and described the issue and my various troubleshooting efforts. She said "good job troubleshooting" and that this is a "known issue that engineers are working on". No time frame provided, but an update "should be coming soon".

hope so!

Dooz666

Level 1

4 points

Mar 26, 2016 8:42 PM in response to mizmantha

Exact same issue On iPhone 6s Plus.

started maybe 2 days ago.

Started before 9.3.

no problem with iPad 2 mini or my wifes iPhone 6.

Tried everything suggested above except tuning off Java without any result.

Mar 26, 2016 9:59 PM in response to Dooz666

Dear Apple Team,

Appreciate to receive timely technical support. This is very frustrating.....................

Mar 26, 2016 10:38 PM in response to mizmantha

I'm having the same issues after upgrading to IOS 9.3 and have tried everything that was recommended without success.

Links embedded in emails won't open in Safari, and Safari freezes up. In other apps, links don't open too.

Apple, help us!!!

sunshal

Level 1

12 points

Mar 26, 2016 11:09 PM in response to Tommacgr

this worked for me

Jaylh25

Level 1

4 points

Mar 26, 2016 11:35 PM in response to mizmantha

only thing that works for me so far is to download the Google search app.. Links are working in that.. So far!

Mar 27, 2016 12:08 AM in response to mizmantha

Same problem here, have an iP6 16 with very few apps... Appeared a few days after upgrade to 9.3. Has not shown up on my iP5s yet, upgraded that one about a day later... Eh, Apple, this *** big... Please FIX NOW.

timc340

Level 1

8 points

Mar 27, 2016 12:13 AM in response to able_ape

Well put. Apple, where are you? Miilions now have iOS devices that effectively can't use the Internet. What are you doing about it?

Mar 27, 2016 12:20 AM in response to timc340

I Am an affected user from Australia

iPhone 6s+

ios 9.2.1

started happening to me this morning. I did not download any apps or try to install any updates.

Mar 27, 2016 12:54 AM in response to jnrburgers

I have this issue too. Links in Google simply don't work. Wikipedia is patchy. Some other websites are okay, but this is a serious bug. Beta testers should use the Feedback Tool to notify Apple.

Brushton

Level 1

4 points

Mar 27, 2016 12:54 AM in response to mizmantha

This is exactly what is happening on my iPad. I've turned Java off and safari will work but still can't open a link from mail, mail just freezes when I try. I've cleared data, history, have done a complete backup and reset. Also since doing the reset not all of my apps have completely downloaded. I'm working from Google Chrome at the moment, which is better, but even this doesn't go straight into a site with just one click.

Please sort it out Apple as soon as possible!

Mar 27, 2016 1:39 AM in response to juannadie76

I have a theory here...

When I reinstalled my phone from a back up taken yesterday morning via iTunes, whilst all the apps are "waiting" and some are "loading", I tried safari and it worked fine. All the links opened and there was no problem with it what soever. I tried this a few times during the stages where all the apps were still in a state of loading or some had completed.

By the time all the apps had completely loaded, I then got the same issue as you guys with safari. Links wont open at all.

Try backing your phone up to itunes now and then reinstalling the back up and see if you find the same issue...

So is it possible that one of the apps is causing this somehow? The ones I have installed (aside from the standard apple ones are -

BBC Sport, HSBC Business Banking, Dropbox, eBay, Facebook, Skyscanner, Google Maps, HL Live, CS Live, Runkeeper, TripAdvisor, Gmail, BT Wi-Fi, Super 6, LinkedIn, Met Office, Shazam, Sky Go, Cross Country Rail, Tunein Radio, Twitter, Sky +, British Airways, BT Sport, Waze, Whatsapp, All 4, Hola, ATG, Expedia, Oral-B, Skype, Sky Sports Mobile TV, Youtube, RSA Secure ID, BBC News, Messenger, CamScanner, Rate my loo, BBC iPlayer Radio, Good, GoToWebinar, World TV Plus, Premier Inn, Velocity, Hotel Tonight, Booking.com, Airbnb, LinkedIn Jobs.

As I didnt have loads I thought I would list them...do we all have one that is the same that may be causing this problem?

Safari won't open any links and then freezes/crashes