Safari won't open any links and then freezes/crashes

HELP! The Safari on my fairly new iphone 6s has gone haywire. Safari opens fine, and if you type in a direct URL, it will go to the website just fine. However, if i attempt to search any subject it will pull up the pages of websites, but will not allow me to connect to any of the links and when I select a link it then freezes and crashes safari. Additionally, if i try to open any weblink imbedded in an email, it again freezes and crashes both mail AND Safari. SO FUN!


And just to test general connectivity and function, i downloaded Google Chrome to see if I can search and connect there, and I can. The search works fine, pulls up the pages, and strangely, I can't access the pages direct, but it will allow me to open the page in another tab. I feel like this should be a clue for someone smarter than I. 😝


I have been tinkering for about an hour with it and I am at a loss.


Things I have tried:

1. Resetting the phone - both just by powering off and a hard reset (Power + Home)

2. Turning off Safari Suggestions (and browser suggestions) - this was a fix that I found for a bug that seemed similar from earlier this year.

3. Changing the search engine from Google to Yahoo and back, nothing.

4. Private Browsing (again a "fix" I found on the interwebs...)

5. Downloading and upgrading my iOS to 9.3. Still nothing.

6. Banging my head on my computer and cursing very loudly at the phone.


PLEASE, if you have any suggestions, i am all ears... I am going bananas and can't let it go.


THANK YOU!!!

iPhone 6s, iOS 9.3, Prob started while on 9.2.1

Posted on Mar 22, 2016 3:35 PM

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325 replies

Mar 27, 2016 3:43 AM in response to mizmantha

Some interesting theories and attempted solutions going around here but nothing convincing. I don't have the time or interest to mess around with deleting and restoring and resetting and clearing and goodness knows what else. I just want my iPad to work, and that's going to require a fix from Apple, probably in the form of a software update. Let them figure out how.


I invite other forum participants to use the Feedback Assistant and any other means to contact Apple and help create a critical mass of complaints to get this problem fixed.

Mar 27, 2016 3:59 AM in response to mizmantha

The same thing happened to me. In addition to Safari, it impacts Chrome and my email. I believe it is an Apple issue and they need to apply a fix. One interim thing that Infound works on Chrome is to hold down on the link until a pop-up allows you to copy the link and then paste the new link in google search space.


Also, it seems limited to the mobile version, so if you can get to the desktop version of a site, it seems to work normally. Very annoying!

Mar 27, 2016 4:02 AM in response to Obrechtstraat

Well I went through some logical steps to narrow it down and with the help of Brushton confirming his Google Maps update. So for me, my fix is convincing because it has worked. I'm not going to wait days/weeks for a fix from Apple and now I can use my safari without a problem. Brushton is also trying this out now so we will see if it's just coincidence on my 6S or if it is related to the Google Maps app.

Mar 27, 2016 4:11 AM in response to Ems27

It's a total joke and apple should be ashamed. We buy apple kit because it just works and when this is no longer true why should we pay a premium. Iphone 6 worked fine before an update to 9.3 and after a hard reset and another download it's still useless for web browsing. Turning off javascript does not work but why should we disable this because apple have made a massive error. It'd be better if there was anyway to contact them or if they actually released and news on this issue but instead they wait for the internet to fill with negative stories. Android for me next.

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Safari won't open any links and then freezes/crashes

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