mizmantha

Q: Safari won't open any links and then freezes/crashes

HELP! The Safari on my fairly new iphone 6s has gone haywire.  Safari opens fine, and if you type in a direct URL, it will go to the website just fine.  However, if i attempt to search any subject it will pull up the pages of websites, but will not allow me to connect to any of the links and when I select a link it then freezes and crashes safari.   Additionally, if i try to open any weblink imbedded in an email, it again freezes and crashes both mail AND Safari. SO FUN!

 

And just to test general connectivity and function, i downloaded Google Chrome to see if I can search and connect there, and I can. The search works fine, pulls up the pages, and strangely, I can't access the pages direct, but it will allow me to open the page in another tab.  I feel like this should be a clue for someone smarter than I.

 

I have been tinkering for about an hour with it and I am at a loss.

 

Things I have tried:

1. Resetting the phone - both just by powering off and a hard reset (Power + Home)

2. Turning off Safari Suggestions (and browser suggestions) - this was a fix that I found for a bug that seemed similar from earlier this year.

3. Changing the search engine from Google to Yahoo and back, nothing.

4. Private Browsing (again a "fix" I found on the interwebs...)

5. Downloading and upgrading my iOS to 9.3. Still nothing.

6. Banging my head on my computer and cursing very loudly at the phone.

 

PLEASE, if you have any suggestions, i am all ears... I am going bananas and can't let it go.

 

THANK YOU!!!

iPhone 6s, iOS 9.3, Prob started while on 9.2.1

Posted on Mar 22, 2016 3:35 PM

Close

Q: Safari won't open any links and then freezes/crashes

  • All replies
  • Helpful answers

first Previous Page 3 of 22 last Next
  • by Sven020,

    Sven020 Sven020 Mar 26, 2016 7:37 AM in response to mizmantha
    Level 1 (4 points)
    iPhone
    Mar 26, 2016 7:37 AM in response to mizmantha

    Dear Apple

     

    I am -very- disappointed in the 9.3 IOS update: links in safari do no longer work (workaround with disabling java is not enough). Please can you move forward on this and update and fix this issue asap?

    Sven

  • by exefire,

    exefire exefire Mar 26, 2016 8:49 AM in response to mizmantha
    Level 1 (4 points)
    Mar 26, 2016 8:49 AM in response to mizmantha

    I have the same issue in 2 devices:

    - iPhone 6s 64 iOS 9.3

    - iPad Air 16 iOS 9.2.1

  • by divniy,

    divniy divniy Mar 26, 2016 10:02 AM in response to mizmantha
    Level 1 (4 points)
    Mar 26, 2016 10:02 AM in response to mizmantha

    Same here. iPhone 5s iOS 9.2.1

  • by pickletory,

    pickletory pickletory Mar 26, 2016 10:22 AM in response to mizmantha
    Level 1 (4 points)
    Mar 26, 2016 10:22 AM in response to mizmantha

    I Have an iPhone 6, on iOS 9.2 and started experiencing this problem this morning. No fix previously published seems to fix it. And from reading this thread and others - restoring system settings or upgrading to iOS 9.3 doesn't appear to have any effect. i can use any favourites like Facebook or other sites. But I cannot get a link to open from any of my browsers. It's very WEIRD!

  • by Jeremey @ digital innovations,

    Jeremey @ digital innovations Jeremey @ digital innovations Mar 26, 2016 10:26 AM in response to mizmantha
    Level 2 (354 points)
    Mar 26, 2016 10:26 AM in response to mizmantha

    It's so odd that with the majority of people (from what I can tell) this just "started happening" for no apparent reason - not caused by a recent update or installing new apps. It's just "appeared"...

  • by Stuartan,

    Stuartan Stuartan Mar 26, 2016 10:35 AM in response to Stuartan
    Level 1 (9 points)
    Mar 26, 2016 10:35 AM in response to Stuartan

    Update. Performing an "erase all content and settings" corrected this issue for me where I could not open any URL links in e-mail.  A subsequent restore from a backup that I had done just before the reset discussed here, resulted in the problem returning.

  • by JayJayMez,

    JayJayMez JayJayMez Mar 26, 2016 10:40 AM in response to mizmantha
    Level 1 (4 points)
    Mar 26, 2016 10:40 AM in response to mizmantha

    This problem started occurring for me today BEFORE updating to iOS 9.3.

     

    It is happening on both my iPhone 6+ and my iPad..where is Apple on this??? Can't believe there is no support for this problem yet.

  • by able_ape,

    able_ape able_ape Mar 26, 2016 10:59 AM in response to Roland.S
    Level 1 (14 points)
    iPhone
    Mar 26, 2016 10:59 AM in response to Roland.S

    But then many sites will not work properly.

  • by sjames0916,

    sjames0916 sjames0916 Mar 26, 2016 11:07 AM in response to Stuartan
    Level 1 (4 points)
    Mar 26, 2016 11:07 AM in response to Stuartan

    I'm having the same exact problem! It's freaking annoying. Any links in Instagram or iMessage will not work when clicked. I've tried what was recommended above. This issue was happening when I had 9.2 installed, so I thought by upgrading to 9.3 the issue would be fixed, but it hasn't.

    This is what I've done:

     

    1. Closed all apps by swiping up

    2. Hard reset by holding power and home button for 15-20 seconds

    3. Reset Safari settings by turning off JavaScript

    4. Full system restore without adding my iCloud settings back

     

    THIS ISSUE IS STILL NOT FIXED! PLEASE FIX THIS!

  • by nelling,

    nelling nelling Mar 26, 2016 11:16 AM in response to sjames0916
    Level 1 (4 points)
    Mar 26, 2016 11:16 AM in response to sjames0916

    I have the same problem. Started a few days ago with 9.2 installed. Upgraded to 9.3 and nothing changed.

  • by Jonuga,

    Jonuga Jonuga Mar 26, 2016 11:22 AM in response to mizmantha
    Level 1 (4 points)
    Mar 26, 2016 11:22 AM in response to mizmantha

    Same problem for me here. I've tried all steps and to no avail... Apple do something!

  • by able_ape,Helpful

    able_ape able_ape Mar 26, 2016 11:25 AM in response to ddkilzer
    Level 1 (14 points)
    iPhone
    Mar 26, 2016 11:25 AM in response to ddkilzer

    Nice suggestion, there have been a few people who mention specific apps (Wikipedia for example). You are the first to mention the number of apps. Problem is, I don't have the Wikipedia app. I also have only 126 apps, which doesn't sound like a lot (taking < 10% of the storage on my phone).

     

    I also take issue with the number of people suggesting:

     

    1. Disable Javascript. Yes, this works a treat, but trust me, many, many sites use JavaScript and they will not work. This just sounds like someone taking their car to a garage, saying "my engine makes a noise if I travel faster than 20 mph", and then the dealer responding: "Don't drive faster than 20 then". I think I am entitled to be able to use my iPhone on any website, not just those without Javascript.

     

    2. Reboot your iPhone - which you suggest. Impact on issue: zero. Sorry , but if the solution was so simple, do you think I and others would be complaining? Are there really people out there who don't know how to reboot their phone? At least your suggestion doesn't involve the huge waste of effort by those with the next suggestion…

     

    3. Reinstall. Yes. Read the story of , and cry along with her. Re-installing will take an hour or two of your time, which you will never get back. From experience, you also have a good chance of encountering the 'misery' of an iPhone that is (for some mysterious reason) unable to restore a backup. Thanks Apple. Thanks Genius bar. It would be great if all those geniuses throughout the world use their talent to inform their employer that the latest OS has royally screwed what was probably the best browsing experience on a mobile phone, replacing it with something that Apple would have been ashamed of when they sold the very first iPhones. Progress is supposed to make things better.

     

    What I would love to see is Apple 'owning' this issue, and providing a solution. And all those just suggesting Disable Javascript, Delete your Apps, Restart your iPhone. Please Stop. This does not *fix* the issue. Worst of all, stop with the "Reinstall" advice. Just re-read the post from (2 full reset and restores at a Genius Bar (which did not resolve the issue)), and realize that it's not very fair to inflict this on users who already have a screwed up phone. It doesn't work, and will no doubt make the user even more depressed. Enjoy your Easter.

  • by Evilness23,

    Evilness23 Evilness23 Mar 26, 2016 1:08 PM in response to mizmantha
    Level 1 (4 points)
    Mar 26, 2016 1:08 PM in response to mizmantha

    I have the same issue on my Ipad mini. I tried to open links in Safari, Firefox, Chrome, Opera - Nothing works. This issue appeared out of nowhere. I didn't install any apps nor upgraded the software from 9.2.1 to 9.3.

    Tried everything mentioned above but without success.

     

    Please have this issue fixed. It is very annoying.

  • by Galileo634,

    Galileo634 Galileo634 Mar 26, 2016 1:14 PM in response to mizmantha
    Level 1 (4 points)
    Mar 26, 2016 1:14 PM in response to mizmantha

    Same problem with iPad Air 2 using Safari or Chrome. No problem, yet, with my iPhone 6. Both wit iOS 9.3.

  • by juannadie76,

    juannadie76 juannadie76 Mar 26, 2016 3:34 PM in response to mizmantha
    Level 1 (4 points)
    Mar 26, 2016 3:34 PM in response to mizmantha

    Same exact problem here. Surprised at such a big mistake in a major iOS release... :/

first Previous Page 3 of 22 last Next