HT204833: Use Digital Touch on your Apple Watch
Learn about Use Digital Touch on your Apple Watch
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All replies
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Helpful answers
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Mar 23, 2016 6:09 AM in response to tkctlwby Jonathan UK,★HelpfulHi Tom
Try the following steps:
- In the Contacts app on your iPhone:
- Check that the contact card for your wife contains her iPhone phone number and her own Apple ID email address (and none of your own details).
- Check that your contact card contains only your own Apple ID email address and your own iPhone number.
- On your iPhone, go to: Settings > Mail, Contacts, Calendars > in the Contacts section, check that My Info is using your contact card.
- On your iPhone, go to: Settings > General > Siri > My Info - check that your contact card is selected.
- Check that you have added your wife to the Friends list on your Apple Watch using her correctly completed contact card:
- On your iPhone, in the Watch app: My Watch > Friends.
- Delete old iMessage conversations with your wife on both your iPhone and Apple Watch:
- iPhone: Messages app > swipe left on a message thread > delete.
- Watch: open the Messages app (from the Home screen, which is accessed via single press on the Digital Crown) > swipe left on a message thread > tap on Trash / Delete.
- Set new Messages conversations to start from your iPhone's phone number:
- iPhone: Settings > Messages > Send & Receive > scroll to Start New Conversations From > choose your iPhone phone number.
- Check the email addresses at which you can be reached via iMessage:
- iPhone: Settings > Messages > Send & Receive > under You Can Be Reached by iMessage At > enable (with a tick mark) your Apple ID email address (do not enable any others that are not solely yours).
- On your iPhone in the Watch app: My Watch > General > Reset > tap on Reset Sync Data:
- You will not see anything happen after tapping it (the process runs in the background, invisibly to the user).
- Wait for a minute or so (to allow contacts data to be erased and replaced on your watch).
- Disable and re-enable iMessage on your iPhone:
- iPhone > Settings > iMessage > toggle off / on again.
- Restart both your iPhone and your watch (turn both off together, then restart your iPhone first):
- To turn your watch off: press and hold the side button until you see the Power Off slider; drag it to turn off. To restart: press and hold the side button until you see the logo.
More information:
- In the Contacts app on your iPhone:
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Mar 23, 2016 6:10 AM in response to Jonathan UKby tkctlw,Thank you for the reply Jonathan. But unfortunately this did not resolve my problem!
Im really not sure why its only my wife that I can't send touches to!!!
Anyway, I will try your method again tonight and see if this works.
Tom
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Mar 23, 2016 6:23 AM in response to tkctlwby Jonathan UK,It may also help for your wife to follow the equivalent process on her iPhone and Apple Watch.
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Mar 23, 2016 6:28 AM in response to Jonathan UKby tkctlw,Yup! Thats what I was going to do. Great minds..... LOL
Tom
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Mar 23, 2016 6:43 AM in response to tkctlwby Briansyddall,Hi
If you are sharing the same apple ID that will cause problems ?
Cheers
Brian