nativegirl1836

Q: Itunes asks for me to unlock my iphone passcode when I want to backup to my computer without encryption.  I entered my itunes password and my iphone passcode but neither works.  What password are they looking for?

When I want to backup my iphone to my computer without encryption, itunes wants the passcode to unlock the phone.

I tried my apple ID, password and my iphone passcode but nothing works.

If I backup with encryption, the backup works but I want to back up without encryption.

What password or passcode are they looking for?

iPhone 4 (8GB), iphone 4 how to unlock for backup

Posted on Mar 22, 2016 6:53 PM

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Q: Itunes asks for me to unlock my iphone passcode when I want to backup to my computer without encryption.  I entered my itunes ... more

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  • by alex_h1,

    alex_h1 alex_h1 Mar 24, 2016 6:53 AM in response to nativegirl1836
    Community Specialists
    Mar 24, 2016 6:53 AM in response to nativegirl1836

    Hello nativegirl1836,

    Thanks for using Apple Support Communities.

     

    If I understand your post correctly, you are not being prompted for a password when using an encrypted back up, but you are being prompted to enter a password when you disable the encrypted backup.  Is this correct?

     

    Whenever you try and disable the encrypted backup, you will be prompted for the password you gave initially.  See below for more information:

     

    How can I turn off iTunes backup encryption?

    To turn off iTunes backup encryption, enter the password and uncheck the Encrypted backup box in iTunes. Your encryption password is always required to turn off backup encryption.

    You can't use an encrypted backup if you don't have the password. If you forgot your password, the only way to turn off backup encryption on your device is to erase your device and set up as new. Erasing removes all data from your device. If you don't want to erase your device, restore from an iCloud backup instead.

    About encrypted backups in iTunes

     

    Take care.