Q: IPHONE Apple ID Issues

I downloaded the new Iphone soft wear - when it was rebooting, it needed my ORIGINAL Apple ID and password "that was used to set up the phone" - I have NO CLUE what that was. I have reset my Apple ID and have a new password - but that does NOT work on my phone - and now I am WITHOUT a cell phone. HELP??? Luke

iPhone, iOS 9.3

Posted on Mar 22, 2016 8:38 PM

I have this question too

Q: IPHONE Apple ID Issues

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by Jason L,

Jason L Mar 24, 2016 8:30 AM in response to Luke Wyckoff
Community Specialists

Mar 24, 2016 8:30 AM in response to Luke Wyckoff

Hey there Luke,
Welcome to Apple Support Communities.

It sounds like there's an issue activating your iPhone after updating to the latest version of iOS and changing your Apple ID password. Try taking a look at the article linked below which provides a lot of great information and troubleshooting tips that will resolve activation issues like the one that you've described.
If you can't activate your iPhone, iPad, or iPod touch after installing a software update - Apple Support

Cheers.
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Q: IPHONE Apple ID Issues

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by Jason L,

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