"This In-App purchase has already been bought. It will be restored for free"

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Level 1

31 points

"This In-App purchase has already been bought. It will be restored for free"

I have this issue since i purchase a package of gems in the game which I'm playing! The apple store already charged me in my bank account but I didn't receive any gems in the game. Eventually, I lost my money for nothing!!!! Additionally, the notification " This In-App purchase has already been bought. It will be restored for free" always pop up whenever I try to purchase the same package. Do anyone know how to solve this situation?

Posted on Mar 22, 2016 9:14 PM

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Answer 1

Best reply

CarlAVII

Community Specialist

Mar 24, 2016 9:03 AM in response to puppy90

Hello puppy90,

I understand that you've made an in-app purchase, but haven't actually received the item you've purchased. In such a situation, the next step would be to contact the folks in the iTunes Store as detailed in the article linked below.

Report a problem with an item purchased from the iTunes Store, App Store, Mac App Store, or iBooks Store
https://support.apple.com/en-us/HT204084

Regards!

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Answer 2

docsab1

Level 1

9 points

Oct 1, 2016 5:12 AM in response to puppy90

I have had this issue for many months (in the game Iron Force). The app developers have told me numerous times it is an Apple issue due to a corrupted purchase in the past that needs to be cleared by Apple. I have contacted Apple support 3 different times and they have insisted it is an app developer issue(once quite rudely) and absolutely refuse to troubleshoot it. I tend to believe it is an Apple issue as the corrupted purchase issue sounds reasonable, but both sides are sticking to their guns here and I am caught in the middle without any other recourse I can figure out.

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