Q: incorrect appli ID

I upgrade my iPhone 5 to the latest IOS 9.3 then it asking activate phone and I put my I apple id and password then it says incorrect apple id "!@#$%@icloud.com"cannot be used to unlock this phone.

Please help me solved this problem

Posted on Mar 22, 2016 9:59 PM

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Q: incorrect appli ID

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by ManSinha,

ManSinha Mar 22, 2016 10:01 PM in response to youngblood11_knoll
Level 6 (10,262 points)

iPhone

Mar 22, 2016 10:01 PM in response to youngblood11_knoll

If you are the original owner of the phone - use one of the links below to reset your Apple ID - if you cannot then bring the device along with the proof of ownership to an Apple store

Your Apple ID

    1. Forgot iCloud Password
    2. Forgot Apple ID
    3. Apple ID - Apple Support
    4. Manage your Apple ID primary, rescue, alternate, and notification email addresses - Apple Support
    5. If your Apple ID has been locked - Apple Support
    6. About your Apple ID email addresses - Apple Support
    7. Get help with Apple ID

From a post by Kappy
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by youngblood11_knoll,

youngblood11_knoll Mar 22, 2016 10:09 PM in response to ManSinha
Level 1 (0 points)

Mar 22, 2016 10:09 PM in response to ManSinha

hi there,
I already done this all and still not works. any other possible solution rather than getting it to the apple store because its already been 3 years when I buy my phone so I don't have anymore the proof of ownership. is our cellphone technician can help with this issue?

thanks
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by ManSinha,

ManSinha Mar 22, 2016 10:20 PM in response to youngblood11_knoll
Level 6 (10,262 points)

iPhone

Mar 22, 2016 10:20 PM in response to youngblood11_knoll

The Apple store may have a record of the sale - I would still try to go and bring proof of your identity - and see if they can help
Else try to contact them here

iTunes_Contact_Form
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by bryan.vance,

bryan.vance Mar 22, 2016 10:22 PM in response to youngblood11_knoll
Level 3 (881 points)

iPhone

Mar 22, 2016 10:22 PM in response to youngblood11_knoll

If it wasnt purchased at an Apple Store don't bother going to one. They will not be able to help without a receipt.
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Q: incorrect appli ID

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by ManSinha,

by youngblood11_knoll,

by ManSinha,

by bryan.vance,

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