Why does my whole computer freeze except for my mouse

Question

Level 1

4 points

Why does my whole computer freeze except for my mouse

My Macbook Air (2012) OS 10.10.5 freezes at least 1x a day for the past week (all except my mouse). I have to do a hard reboot each time.

This is the log of the time leading upto the freeze and my hard reboot. Any advice?

Thank you kindly in advance.

3/22/16 4:32:19.357 PM sharingd[269]: 16:32:19.356 : SDActivityAdvertiser::continuity:didFailToStartAdvertisingOfType:withError: Activity (The operation couldn’t be completed. (com.apple.identityservices.error error 200.))

3/22/16 4:32:28.351 PM sharingd[269]: 16:32:28.351 : SDActivityAdvertiser::continuity:didFailToStartAdvertisingOfType:withError: Activity (The operation couldn’t be completed. (com.apple.identityservices.error error 200.))

3/22/16 4:32:37.340 PM sharingd[269]: 16:32:37.340 : SDActivityAdvertiser::continuity:didFailToStartAdvertisingOfType:withError: Activity (The operation couldn’t be completed. (com.apple.identityservices.error error 200.))

3/22/16 4:32:46.322 PM sharingd[269]: 16:32:46.322 : SDActivityAdvertiser::continuity:didFailToStartAdvertisingOfType:withError: Activity (The operation couldn’t be completed. (com.apple.identityservices.error error 200.))

3/22/16 4:32:55.319 PM sharingd[269]: 16:32:55.319 : SDActivityAdvertiser::continuity:didFailToStartAdvertisingOfType:withError: Activity (The operation couldn’t be completed. (com.apple.identityservices.error error 200.))

3/22/16 4:33:03.940 PM sharingd[269]: 16:33:03.940 : SDActivityAdvertiser::continuity:didFailToStartAdvertisingOfType:withError: Activity (The operation couldn’t be completed. (com.apple.identityservices.error error 200.))

3/22/16 4:33:12.941 PM sharingd[269]: 16:33:12.941 : SDActivityAdvertiser::continuity:didFailToStartAdvertisingOfType:withError: Activity (The operation couldn’t be completed. (com.apple.identityservices.error error 200.))

3/22/16 4:33:13.286 PM com.apple.xpc.launchd[1]: (com.apple.imfoundation.IMRemoteURLConnectionAgent) The _DirtyJetsamMemoryLimit key is not available on this platform.

3/22/16 4:33:19.486 PM sharingd[269]: 16:33:19.485 : SDActivityAdvertiser::continuity:didFailToStartAdvertisingOfType:withError: Activity (The operation couldn’t be completed. (com.apple.identityservices.error error 200.))

3/22/16 4:33:23.698 PM com.apple.backupd-helper[68]: Attempt to use XPC with a MachService that has HideUntilCheckIn set. This will result in unpredictable behavior: com.apple.backupd.status.xpc

3/22/16 4:33:28.483 PM sharingd[269]: 16:33:28.483 : SDActivityAdvertiser::continuity:didFailToStartAdvertisingOfType:withError: Activity (The operation couldn’t be completed. (com.apple.identityservices.error error 200.))

3/22/16 4:33:37.410 PM sharingd[269]: 16:33:37.409 : SDActivityAdvertiser::continuity:didFailToStartAdvertisingOfType:withError: Activity (The operation couldn’t be completed. (com.apple.identityservices.error error 200.))

3/22/16 4:33:46.368 PM sharingd[269]: 16:33:46.367 : SDActivityAdvertiser::continuity:didFailToStartAdvertisingOfType:withError: Activity (The operation couldn’t be completed. (com.apple.identityservices.error error 200.))

3/22/16 4:33:50.000 PM kernel[0]: nspace-handler-set-snapshot-time: 1458689632

3/22/16 4:33:50.444 PM com.apple.mtmd[48]: Set snapshot time: 2016-03-22 16:33:52 -0700 (current time: 2016-03-22 16:33:50 -0700)

3/22/16 4:33:51.640 PM com.apple.WebKit.Networking[2004]: NSURLConnection/CFURLConnection HTTP load failed (kCFStreamErrorDomainSSL, -9813)

3/22/16 4:33:52.916 PM sharingd[269]: 16:33:52.916 : SDActivityAdvertiser::continuity:didFailToStartAdvertisingOfType:withError: Activity (The operation couldn’t be completed. (com.apple.identityservices.error error 200.))

3/22/16 4:33:53.906 PM com.apple.backupd[2782]: Starting automatic backup

3/22/16 4:33:53.000 PM kernel[0]: nspace-handler-set-snapshot-time: 1458689635

3/22/16 4:33:53.920 PM com.apple.mtmd[48]: Set snapshot time: 2016-03-22 16:33:55 -0700 (current time: 2016-03-22 16:33:53 -0700)

3/22/16 4:33:53.924 PM com.apple.backupd[2782]: Attempting to mount network destination URL: afp://Jonathan%20Hecht%20MacBook%20Air;AUTH=SRP@time%20cap._afpovertcp._tcp.loc al/Data

3/22/16 4:33:56.841 PM sharingd[269]: 16:33:56.841 : SDActivityAdvertiser::continuity:didFailToStartAdvertisingOfType:withError: Activity (The operation couldn’t be completed. (com.apple.identityservices.error error 200.))

3/22/16 4:34:01.315 PM sharingd[269]: 16:34:01.314 : SDActivityAdvertiser::continuity:didFailToStartAdvertisingOfType:withError: Activity (The operation couldn’t be completed. (com.apple.identityservices.error error 200.))

3/22/16 4:34:06.244 PM sharingd[269]: 16:34:06.243 : SDActivityAdvertiser::continuity:didFailToStartAdvertisingOfType:withError: Activity (The operation couldn’t be completed. (com.apple.identityservices.error error 200.))

3/22/16 4:34:13.382 PM sharingd[269]: 16:34:13.382 : SDActivityAdvertiser::continuity:didFailToStartAdvertisingOfType:withError: Activity (The operation couldn’t be completed. (com.apple.identityservices.error error 200.))

3/22/16 4:34:17.875 PM sharingd[269]: 16:34:17.874 : SDActivityAdvertiser::continuity:didFailToStartAdvertisingOfType:withError: Activity (The operation couldn’t be completed. (com.apple.identityservices.error error 200.))

3/22/16 4:34:23.977 PM NetAuthSysAgent[2783]: DNSAddressResolver:Resolve CFNetServiceResolveWithTimeout failed

3/22/16 4:34:23.977 PM NetAuthSysAgent[2783]: ERROR: AFP_GetServerInfo - connect failed 64

3/22/16 4:34:23.984 PM com.apple.backupd[2782]: NAConnectToServerSync failed with error: 64 (Host is down) for url: afp://Jonathan%20Hecht%20MacBook%20Air;AUTH=SRP@time%20cap._afpovertcp._tcp.loc al/Data

3/22/16 4:34:23.990 PM com.apple.backupd[2782]: Backup failed with error 18: The backup disk could not be found.

3/22/16 4:34:26.522 PM sharingd[269]: 16:34:26.522 : SDActivityAdvertiser::continuity:didFailToStartAdvertisingOfType:withError: Activity (The operation couldn’t be completed. (com.apple.identityservices.error error 200.))

3/22/16 4:34:33.233 PM sharingd[269]: 16:34:33.233 : SDActivityAdvertiser::continuity:didFailToStartAdvertisingOfType:withError: Activity (The operation couldn’t be completed. (com.apple.identityservices.error error 200.))

3/22/16 4:34:34.000 PM sharingd[269]: 16:34:33.999 : SDActivityAdvertiser::continuity:didFailToStartAdvertisingOfType:withError: Activity (The operation couldn’t be completed. (com.apple.identityservices.error error 200.))

3/22/16 4:34:41.745 PM sharingd[269]: 16:34:41.744 : SDActivityAdvertiser::continuity:didFailToStartAdvertisingOfType:withError: Activity (The operation couldn’t be completed. (com.apple.identityservices.error error 200.))

3/22/16 4:35:23.987 PM sharingd[269]: 16:35:23.986 : SDActivityAdvertiser::continuity:didFailToStartAdvertisingOfType:withError: Activity (The operation couldn’t be completed. (com.apple.identityservices.error error 200.))

3/22/16 4:35:52.807 PM sharingd[269]: 16:35:52.807 : SDActivityAdvertiser::continuity:didFailToStartAdvertisingOfType:withError: Activity (The operation couldn’t be completed. (com.apple.identityservices.error error 200.))

3/22/16 4:35:54.128 PM sharingd[269]: 16:35:54.128 : SDActivityAdvertiser::continuity:didFailToStartAdvertisingOfType:withError: Activity (The operation couldn’t be completed. (com.apple.identityservices.error error 200.))

3/22/16 4:36:25.020 PM SystemUIServer[285]: Attempt to use XPC with a MachService that has HideUntilCheckIn set. This will result in unpredictable behavior: com.apple.backupd.status.xpc

3/22/16 4:38:00.420 PM com.apple.xpc.launchd[1]: (com.apple.imfoundation.IMRemoteURLConnectionAgent) The _DirtyJetsamMemoryLimit key is not available on this platform.

3/22/16 4:40:46.970 PM ntpd[171]: time set +1.001903 s

3/22/16 4:40:49.453 PM com.apple.xpc.launchd[1]: (com.apple.imfoundation.IMRemoteURLConnectionAgent) The _DirtyJetsamMemoryLimit key is not available on this platform.

3/22/16 4:44:16.198 PM com.apple.xpc.launchd[1]: (com.apple.imfoundation.IMRemoteURLConnectionAgent) The _DirtyJetsamMemoryLimit key is not available on this platform.

3/22/16 4:47:43.658 PM com.apple.xpc.launchd[1]: (com.apple.imfoundation.IMRemoteURLConnectionAgent) The _DirtyJetsamMemoryLimit key is not available on this platform.

3/22/16 4:49:03.000 PM kernel[0]: Google Chrome He (map: 0xffffff8043bd93c0) triggered DYLD shared region unnest for map: 0xffffff8043bd93c0, region 0x7fff85000000->0x7fff85200000. While not abnormal for debuggers, this increases system memory footprint until the target exits.

3/22/16 4:49:03.000 PM kernel[0]: Google Chrome He (map: 0xffffff8035d0bf00) triggered DYLD shared region unnest for map: 0xffffff8035d0bf00, region 0x7fff85000000->0x7fff85200000. While not abnormal for debuggers, this increases system memory footprint until the target exits.

3/22/16 4:49:04.075 PM sharingd[269]: 16:49:04.074 : SDActivityAdvertiser::continuity:didFailToStartAdvertisingOfType:withError: Activity (The operation couldn’t be completed. (com.apple.identityservices.error error 200.))

3/22/16 4:49:04.000 PM kernel[0]: Google Chrome He (map: 0xffffff8039ff2b40) triggered DYLD shared region unnest for map: 0xffffff8039ff2b40, region 0x7fff85000000->0x7fff85200000. While not abnormal for debuggers, this increases system memory footprint until the target exits.

3/22/16 4:49:09.391 PM sharingd[269]: 16:49:09.390 : SDActivityAdvertiser::continuity:didFailToStartAdvertisingOfType:withError: Activity (The operation couldn’t be completed. (com.apple.identityservices.error error 200.))

3/22/16 4:49:11.438 PM com.apple.xpc.launchd[1]: (com.apple.imfoundation.IMRemoteURLConnectionAgent) The _DirtyJetsamMemoryLimit key is not available on this platform.

3/22/16 4:49:12.293 PM com.apple.xpc.launchd[1]: (com.apple.imfoundation.IMRemoteURLConnectionAgent) The _DirtyJetsamMemoryLimit key is not available on this platform.

3/22/16 4:49:15.112 PM sharingd[269]: 16:49:15.112 : SDActivityAdvertiser::continuity:didFailToStartAdvertisingOfType:withError: Activity (The operation couldn’t be completed. (com.apple.identityservices.error error 200.))

3/22/16 4:49:24.048 PM sharingd[269]: 16:49:24.047 : SDActivityAdvertiser::continuity:didFailToStartAdvertisingOfType:withError: Activity (The operation couldn’t be completed. (com.apple.identityservices.error error 200.))

3/22/16 4:49:32.998 PM sharingd[269]: 16:49:32.998 : SDActivityAdvertiser::continuity:didFailToStartAdvertisingOfType:withError: Activity (The operation couldn’t be completed. (com.apple.identityservices.error error 200.))

3/22/16 4:49:39.279 PM sharingd[269]: 16:49:39.279 : SDActivityAdvertiser::continuity:didFailToStartAdvertisingOfType:withError: Activity (The operation couldn’t be completed. (com.apple.identityservices.error error 200.))

3/22/16 4:49:45.888 PM sharingd[269]: 16:49:45.888 : SDActivityAdvertiser::continuity:didFailToStartAdvertisingOfType:withError: Activity (The operation couldn’t be completed. (com.apple.identityservices.error error 200.))

3/22/16 4:49:47.313 PM com.apple.xpc.launchd[1]: (com.apple.imfoundation.IMRemoteURLConnectionAgent) The _DirtyJetsamMemoryLimit key is not available on this platform.

3/22/16 4:49:47.342 PM com.apple.iCloudHelper[2800]: objc[2800]: Class FALogging is implemented in both /System/Library/PrivateFrameworks/FamilyCircle.framework/Versions/A/FamilyCircl e and /System/Library/PrivateFrameworks/FamilyNotification.framework/Versions/A/Famil yNotification. One of the two will be used. Which one is undefined.

3/22/16 4:49:47.353 PM com.apple.xpc.launchd[1]: (com.apple.imfoundation.IMRemoteURLConnectionAgent) The _DirtyJetsamMemoryLimit key is not available on this platform.

3/22/16 4:49:49.288 PM sharingd[269]: 16:49:49.287 : SDActivityAdvertiser::continuity:didFailToStartAdvertisingOfType:withError: Activity (The operation couldn’t be completed. (com.apple.identityservices.error error 200.))

3/22/16 4:49:54.579 PM sharingd[269]: 16:49:54.578 : SDActivityAdvertiser::continuity:didFailToStartAdvertisingOfType:withError: Activity (The operation couldn’t be completed. (com.apple.identityservices.error error 200.))

3/22/16 4:50:00.037 PM sharingd[269]: 16:50:00.036 : SDActivityAdvertiser::continuity:didFailToStartAdvertisingOfType:withError: Activity (The operation couldn’t be completed. (com.apple.identityservices.error error 200.))

3/22/16 4:50:04.535 PM sharingd[269]: 16:50:04.534 : SDActivityAdvertiser::continuity:didFailToStartAdvertisingOfType:withError: Activity (The operation couldn’t be completed. (com.apple.identityservices.error error 200.))

3/22/16 4:50:12.164 PM sharingd[269]: 16:50:12.164 : SDActivityAdvertiser::continuity:didFailToStartAdvertisingOfType:withError: Activity (The operation couldn’t be completed. (com.apple.identityservices.error error 200.))

3/22/16 4:50:21.161 PM sharingd[269]: 16:50:21.160 : SDActivityAdvertiser::continuity:didFailToStartAdvertisingOfType:withError: Activity (The operation couldn’t be completed. (com.apple.identityservices.error error 200.))

3/22/16 4:50:24.019 PM sharingd[269]: 16:50:24.019 : SDActivityAdvertiser::continuity:didFailToStartAdvertisingOfType:withError: Activity (The operation couldn’t be completed. (com.apple.identityservices.error error 200.))

3/22/16 4:50:41.160 PM sharingd[269]: 16:50:41.159 : SDActivityAdvertiser::continuity:didFailToStartAdvertisingOfType:withError: Activity (The operation couldn’t be completed. (com.apple.identityservices.error error 200.))

3/22/16 4:50:49.114 PM lsuseractivityd[319]: -[LSUserActivityClientProcess doUpdateUserActivityInfo:makeCurrent:completionHandler:], refusing to register user activity from client, and returning error Error Domain=LSContinuityErrorDomain Code=-108 "The operation couldn’t be completed. (LSContinuityErrorDomain error -108.)" for item <__NSConcreteUUID 0x7fc7c0605f80> 48B3E246-FB6F-42EE-8639-5666528A8E64 NSUserActivityTypeBrowsingWeb (LSUserActivityClientProcess.m #1148)

3/22/16 4:50:50.652 PM sharingd[269]: 16:50:50.651 : SDActivityAdvertiser::continuity:didFailToStartAdvertisingOfType:withError: Activity (The operation couldn’t be completed. (com.apple.identityservices.error error 200.))

3/22/16 4:50:59.334 PM sharingd[269]: 16:50:59.334 : SDActivityAdvertiser::continuity:didFailToStartAdvertisingOfType:withError: Activity (The operation couldn’t be completed. (com.apple.identityservices.error error 200.))

3/22/16 4:51:08.199 PM sharingd[269]: 16:51:08.198 : SDActivityAdvertiser::continuity:didFailToStartAdvertisingOfType:withError: Activity (The operation couldn’t be completed. (com.apple.identityservices.error error 200.))

3/22/16 4:51:16.224 PM com.apple.WebKit.Networking[2004]: CFNetwork SSLHandshake failed (-9806)

3/22/16 4:51:17.687 PM sharingd[269]: 16:51:17.687 : SDActivityAdvertiser::continuity:didFailToStartAdvertisingOfType:withError: Activity (The operation couldn’t be completed. (com.apple.identityservices.error error 200.))

3/22/16 4:51:17.753 PM com.apple.WebKit.Networking[2004]: CFNetwork SSLHandshake failed (-9824)

3/22/16 4:51:18.982 PM com.apple.WebKit.Networking[2004]: CFNetwork SSLHandshake failed (-9824)

3/22/16 4:51:18.983 PM com.apple.WebKit.Networking[2004]: NSURLConnection/CFURLConnection HTTP load failed (kCFStreamErrorDomainSSL, -9824)

3/22/16 4:51:21.327 PM sharingd[269]: 16:51:21.326 : SDActivityAdvertiser::continuity:didFailToStartAdvertisingOfType:withError: Activity (The operation couldn’t be completed. (com.apple.identityservices.error error 200.))

3/22/16 4:51:24.000 PM kernel[0]: Google Chrome He (map: 0xffffff8043bd93c0) triggered DYLD shared region unnest for map: 0xffffff8043bd93c0, region 0x7fff85000000->0x7fff85200000. While not abnormal for debuggers, this increases system memory footprint until the target exits.

3/22/16 4:51:27.000 PM kernel[0]: Google Chrome He (map: 0xffffff8039ff2870) triggered DYLD shared region unnest for map: 0xffffff8039ff2870, region 0x7fff85000000->0x7fff85200000. While not abnormal for debuggers, this increases system memory footprint until the target exits.

3/22/16 4:51:31.594 PM sharingd[269]: 16:51:31.593 : SDActivityAdvertiser::continuity:didFailToStartAdvertisingOfType:withError: Activity (The operation couldn’t be completed. (com.apple.identityservices.error error 200.))

3/22/16 4:51:33.865 PM sharingd[269]: 16:51:33.865 : SDActivityAdvertiser::continuity:didFailToStartAdvertisingOfType:withError: Activity (The operation couldn’t be completed. (com.apple.identityservices.error error 200.))

3/22/16 4:52:16.582 PM sharingd[269]: 16:52:16.582 : SDActivityAdvertiser::continuity:didFailToStartAdvertisingOfType:withError: Activity (The operation couldn’t be completed. (com.apple.identityservices.error error 200.))

3/22/16 4:52:20.029 PM sharingd[269]: 16:52:20.028 : SDActivityAdvertiser::continuity:didFailToStartAdvertisingOfType:withError: Activity (The operation couldn’t be completed. (com.apple.identityservices.error error 200.))

3/22/16 4:52:29.357 PM sharingd[269]: 16:52:29.356 : SDActivityAdvertiser::continuity:didFailToStartAdvertisingOfType:withError: Activity (The operation couldn’t be completed. (com.apple.identityservices.error error 200.))

3/22/16 4:52:30.571 PM sharingd[269]: 16:52:30.570 : SDActivityAdvertiser::continuity:didFailToStartAdvertisingOfType:withError: Activity (The operation couldn’t be completed. (com.apple.identityservices.error error 200.))

3/22/16 4:52:44.930 PM sharingd[269]: 16:52:44.929 : SDActivityAdvertiser::continuity:didFailToStartAdvertisingOfType:withError: Activity (The operation couldn’t be completed. (com.apple.identityservices.error error 200.))

3/22/16 4:52:45.667 PM WindowServer[144]: copy_forward_region: copy forward failed (0xe00002bc) ... disabling.

3/22/16 4:52:53.931 PM sharingd[269]: 16:52:53.930 : SDActivityAdvertiser::continuity:didFailToStartAdvertisingOfType:withError: Activity (The operation couldn’t be completed. (com.apple.identityservices.error error 200.))

3/22/16 4:52:55.220 PM com.apple.WebKit.Networking[2004]: NSURLConnection/CFURLConnection HTTP load failed (kCFStreamErrorDomainSSL, -9813)

3/22/16 4:52:58.131 PM sharingd[269]: 16:52:58.130 : SDActivityAdvertiser::continuity:didFailToStartAdvertisingOfType:withError: Activity (The operation couldn’t be completed. (com.apple.identityservices.error error 200.))

3/22/16 4:53:07.445 PM com.apple.xpc.launchd[1]: (com.apple.imfoundation.IMRemoteURLConnectionAgent) The _DirtyJetsamMemoryLimit key is not available on this platform.

3/22/16 4:53:14.621 PM sharingd[269]: 16:53:14.620 : SDActivityAdvertiser::continuity:didFailToStartAdvertisingOfType:withError: Activity (The operation couldn’t be completed. (com.apple.identityservices.error error 200.))

3/22/16 4:53:20.288 PM sharingd[269]: 16:53:20.288 : SDActivityAdvertiser::continuity:didFailToStartAdvertisingOfType:withError: Activity (The operation couldn’t be completed. (com.apple.identityservices.error error 200.))

3/22/16 4:53:22.948 PM com.apple.WebKit.WebContent[2014]: CoreAnimation: failed to create OpenGL context

3/22/16 4:53:26.351 PM sharingd[269]: 16:53:26.350 : SDActivityAdvertiser::continuity:didFailToStartAdvertisingOfType:withError: Activity (The operation couldn’t be completed. (com.apple.identityservices.error error 200.))

3/22/16 4:53:32.075 PM sharingd[269]: 16:53:32.074 : SDActivityAdvertiser::continuity:didFailToStartAdvertisingOfType:withError: Activity (The operation couldn’t be completed. (com.apple.identityservices.error error 200.))

3/22/16 4:53:40.919 PM sharingd[269]: 16:53:40.919 : SDActivityAdvertiser::continuity:didFailToStartAdvertisingOfType:withError: Activity (The operation couldn’t be completed. (com.apple.identityservices.error error 200.))

3/22/16 4:53:47.706 PM sharingd[269]: 16:53:47.705 : SDActivityAdvertiser::continuity:didFailToStartAdvertisingOfType:withError: Activity (The operation couldn’t be completed. (com.apple.identityservices.error error 200.))

3/22/16 4:53:51.079 PM sharingd[269]: 16:53:51.078 : SDActivityAdvertiser::continuity:didFailToStartAdvertisingOfType:withError: Activity (The operation couldn’t be completed. (com.apple.identityservices.error error 200.))

3/22/16 4:54:03.574 PM sharingd[269]: 16:54:03.574 : SDActivityAdvertiser::continuity:didFailToStartAdvertisingOfType:withError: Activity (The operation couldn’t be completed. (com.apple.identityservices.error error 200.))

3/22/16 4:54:04.988 PM com.apple.WebKit.WebContent[2808]: CoreAnimation: failed to create OpenGL context

3/22/16 4:54:05.611 PM sharingd[269]: 16:54:05.611 : SDActivityAdvertiser::continuity:didFailToStartAdvertisingOfType:withError: Activity (The operation couldn’t be completed. (com.apple.identityservices.error error 200.))

3/22/16 4:54:10.474 PM sharingd[269]: 16:54:10.474 : SDActivityAdvertiser::continuity:didFailToStartAdvertisingOfType:withError: Activity (The operation couldn’t be completed. (com.apple.identityservices.error error 200.))

3/22/16 4:54:13.000 PM kernel[0]: Google Chrome He (map: 0xffffff8039ff2b40) triggered DYLD shared region unnest for map: 0xffffff8039ff2b40, region 0x7fff85000000->0x7fff85200000. While not abnormal for debuggers, this increases system memory footprint until the target exits.

3/22/16 4:54:16.697 PM sharingd[269]: 16:54:16.696 : SDActivityAdvertiser::continuity:didFailToStartAdvertisingOfType:withError: Activity (The operation couldn’t be completed. (com.apple.identityservices.error error 200.))

3/22/16 4:54:23.408 PM sharingd[269]: 16:54:23.408 : SDActivityAdvertiser::continuity:didFailToStartAdvertisingOfType:withError: Activity (The operation couldn’t be completed. (com.apple.identityservices.error error 200.))

3/22/16 4:54:24.535 PM sharingd[269]: 16:54:24.535 : SDActivityAdvertiser::continuity:didFailToStartAdvertisingOfType:withError: Activity (The operation couldn’t be completed. (com.apple.identityservices.error error 200.))

3/22/16 4:54:27.902 PM Preview[807]: Page bounds {{0, 0}, {400, 400}}

3/22/16 4:54:27.917 PM Preview[807]: -[AKFormFeatureDetector dealloc]

MacBook Air (13-inch Mid 2012), OS X Yosemite (10.10.5)

Posted on Mar 22, 2016 9:45 PM

Reply

Answer 1

jonjonwest Author

Level 1

4 points

Mar 23, 2016 2:12 PM in response to jonjonwest

It just happened again. Here is the Console Log for the preceding 5 minutes. Can anybody interpret what is causing the computer to freeze?

3/23/16 1:40:01.699 PM sharingd[272]: 13:40:01.699 : SDActivityAdvertiser::continuity:didFailToStartAdvertisingOfType:withError: Activity (The operation couldn’t be completed. (com.apple.identityservices.error error 200.))

3/23/16 1:40:03.000 PM kernel[0]: Google Chrome He (map: 0xffffff80373e5f00) triggered DYLD shared region unnest for map: 0xffffff80373e5f00, region 0x7fff86800000->0x7fff86a00000. While not abnormal for debuggers, this increases system memory footprint until the target exits.

3/23/16 1:40:03.000 PM kernel[0]: Google Chrome He (map: 0xffffff8048ef23c0) triggered DYLD shared region unnest for map: 0xffffff8048ef23c0, region 0x7fff86800000->0x7fff86a00000. While not abnormal for debuggers, this increases system memory footprint until the target exits.

3/23/16 1:40:04.207 PM pkd[307]: enabling pid=1191 for plug-in com.getdropbox.dropbox.garcon(1.18) 30B58E37-3A5B-430B-BC54-370F057394DE /Applications/Dropbox.app/Contents/PlugIns/garcon.appex

3/23/16 1:40:04.209 PM pkd[307]: enabling pid=1191 for plug-in com.google.GoogleDrive.FinderSyncAPIExtension(1) 54A60D99-AB82-4086-860C-7CF6CEF683E6 /Applications/Google Drive.app/Contents/PlugIns/FinderSyncAPIExtension.appex

3/23/16 1:40:04.238 PM taskgated[98]: no application identifier provided, can't use provisioning profiles [pid=1998]

3/23/16 1:40:04.240 PM taskgated[98]: no application identifier provided, can't use provisioning profiles [pid=1999]

3/23/16 1:40:04.321 PM FinderSyncAPIExtension[1999]: Loading Google Drive Finder extension

3/23/16 1:40:04.323 PM FinderSyncAPIExtension[1999]: The Finder version 1.0 is not supported by Google Drive!

3/23/16 1:40:04.382 PM garcon[1998]: Failed to connect (colorGridView) outlet from (NSApplication) to (NSColorPickerGridView): missing setter or instance variable

3/23/16 1:40:04.383 PM garcon[1998]: Failed to connect (view) outlet from (NSApplication) to (NSColorPickerGridView): missing setter or instance variable

3/23/16 1:40:04.386 PM FinderSyncAPIExtension[1999]: Failed to connect (colorGridView) outlet from (NSApplication) to (NSColorPickerGridView): missing setter or instance variable

3/23/16 1:40:04.386 PM FinderSyncAPIExtension[1999]: Failed to connect (view) outlet from (NSApplication) to (NSColorPickerGridView): missing setter or instance variable

3/23/16 1:40:04.000 PM kernel[0]: Sandbox: appleeventsd(51) deny file-read-metadata /Library

3/23/16 1:40:04.000 PM kernel[0]: Sandbox: appleeventsd(51) deny mach-lookup com.apple.ocspd

3/23/16 1:40:04.000 PM kernel[0]: Sandbox: appleeventsd(51) deny file-read-metadata /Library

3/23/16 1:40:04.000 PM kernel[0]: Sandbox: appleeventsd(51) deny mach-lookup com.apple.ocspd

3/23/16 1:40:04.589 PM com.apple.xpc.launchd[1]: (com.apple.quicklook[2000]) Endpoint has been activated through legacy launch(3) APIs. Please switch to XPC or bootstrap_check_in(): com.apple.quicklook

3/23/16 1:40:05.009 PM FinderSyncAPIExtension[1999]: Pipe path is a symbolic link, connecting to target.

3/23/16 1:40:05.021 PM FinderSyncAPIExtension[1999]: /Users/jonathanhechtmacbookair/Library/Application Support/Google/Drive/GoogleDriveIpcPipe is a symbolic link to /Users/jonathanhechtmacbookair/Library/Group Containers/google_drive/tmpLB0dAk, connecting to link target.

3/23/16 1:40:05.276 PM garcon[1998]: Connecting to Dropbox on 'com.getdropbox.dropbox.garcon.cafe_501'

3/23/16 1:40:05.279 PM garcon[1998]: Connected to Dropbox on 'com.getdropbox.dropbox.garcon.cafe_501'.

3/23/16 1:40:05.279 PM garcon[1998]: Garcon is ready (1 alive).

3/23/16 1:40:05.279 PM garcon[1998]: Invalidating watch set.

3/23/16 1:40:05.282 PM garcon[1998]: Watch set is now: {(

file:///Users/jonathanhechtmacbookair/Dropbox/

)}.

3/23/16 1:40:06.067 PM com.apple.xpc.launchd[1]: (com.apple.imfoundation.IMRemoteURLConnectionAgent) The _DirtyJetsamMemoryLimit key is not available on this platform.

3/23/16 1:40:06.000 PM kernel[0]: Sandbox: QuickLookSatelli(2002) deny file-issue-extension /Users/jonathanhechtmacbookair/Library/Caches/com.apple.quicklook.satellite

3/23/16 1:40:06.000 PM kernel[0]: Sandbox: QuickLookSatelli(2002) deny mach-lookup com.apple.nsurlstorage-cache

3/23/16 1:40:06.189 PM QuickLookSatellite[2002]: Failed to obtain sandbox extension for path=/Users/jonathanhechtmacbookair/Library/Caches/com.apple.quicklook.satellit e. Errno:1

3/23/16 1:40:06.000 PM kernel[0]: Sandbox: QuickLookSatelli(2002) deny file-issue-extension /Users/jonathanhechtmacbookair/Library/Caches/com.apple.quicklook.satellite

3/23/16 1:40:06.000 PM kernel[0]: Sandbox: QuickLookSatelli(2002) deny mach-lookup com.apple.nsurlstorage-cache

3/23/16 1:40:06.192 PM QuickLookSatellite[2002]: Failed to obtain sandbox extension for path=/Users/jonathanhechtmacbookair/Library/Caches/com.apple.quicklook.satellit e. Errno:1

3/23/16 1:40:06.297 PM QuickLookSatellite[2002]: CGSConnectionByID: 0 is not a valid connection ID.

3/23/16 1:40:06.298 PM QuickLookSatellite[2002]: Invalid Connection ID 0

3/23/16 1:40:11.049 PM garcon[1998]: Garcon destroyed (0 alive).

3/23/16 1:40:11.182 PM sharingd[272]: 13:40:11.181 : SDActivityAdvertiser::continuity:didFailToStartAdvertisingOfType:withError: Activity (The operation couldn’t be completed. (com.apple.identityservices.error error 200.))

3/23/16 1:40:14.938 PM sharingd[272]: 13:40:14.938 : SDActivityAdvertiser::continuity:didFailToStartAdvertisingOfType:withError: Activity (The operation couldn’t be completed. (com.apple.identityservices.error error 200.))

3/23/16 1:40:14.000 PM kernel[0]: Google Chrome He (map: 0xffffff8049954e10) triggered DYLD shared region unnest for map: 0xffffff8049954e10, region 0x7fff86800000->0x7fff86a00000. While not abnormal for debuggers, this increases system memory footprint until the target exits.

3/23/16 1:40:23.923 PM sharingd[272]: 13:40:23.923 : SDActivityAdvertiser::continuity:didFailToStartAdvertisingOfType:withError: Activity (The operation couldn’t be completed. (com.apple.identityservices.error error 200.))

3/23/16 1:40:33.363 PM sharingd[272]: 13:40:33.362 : SDActivityAdvertiser::continuity:didFailToStartAdvertisingOfType:withError: Activity (The operation couldn’t be completed. (com.apple.identityservices.error error 200.))

3/23/16 1:40:42.359 PM sharingd[272]: 13:40:42.359 : SDActivityAdvertiser::continuity:didFailToStartAdvertisingOfType:withError: Activity (The operation couldn’t be completed. (com.apple.identityservices.error error 200.))

3/23/16 1:40:45.000 PM kernel[0]: Google Chrome He (map: 0xffffff8048ef23c0) triggered DYLD shared region unnest for map: 0xffffff8048ef23c0, region 0x7fff86800000->0x7fff86a00000. While not abnormal for debuggers, this increases system memory footprint until the target exits.

3/23/16 1:40:45.000 PM kernel[0]: Google Chrome He (map: 0xffffff8049954e10) triggered DYLD shared region unnest for map: 0xffffff8049954e10, region 0x7fff86800000->0x7fff86a00000. While not abnormal for debuggers, this increases system memory footprint until the target exits.

3/23/16 1:40:51.823 PM sharingd[272]: 13:40:51.823 : SDActivityAdvertiser::continuity:didFailToStartAdvertisingOfType:withError: Activity (The operation couldn’t be completed. (com.apple.identityservices.error error 200.))

3/23/16 1:40:54.920 PM sharingd[272]: 13:40:54.920 : SDActivityAdvertiser::continuity:didFailToStartAdvertisingOfType:withError: Activity (The operation couldn’t be completed. (com.apple.identityservices.error error 200.))

3/23/16 1:40:54.923 PM sharingd[272]: 13:40:54.922 : SDActivityAdvertiser::continuity:didFailToStartAdvertisingOfType:withError: Activity (The operation couldn’t be completed. (com.apple.identityservices.error error 200.))

3/23/16 1:40:54.000 PM kernel[0]: Google Chrome He (map: 0xffffff803f3e0870) triggered DYLD shared region unnest for map: 0xffffff803f3e0870, region 0x7fff86800000->0x7fff86a00000. While not abnormal for debuggers, this increases system memory footprint until the target exits.

3/23/16 1:41:03.917 PM sharingd[272]: 13:41:03.916 : SDActivityAdvertiser::continuity:didFailToStartAdvertisingOfType:withError: Activity (The operation couldn’t be completed. (com.apple.identityservices.error error 200.))

3/23/16 1:41:13.411 PM sharingd[272]: 13:41:13.410 : SDActivityAdvertiser::continuity:didFailToStartAdvertisingOfType:withError: Activity (The operation couldn’t be completed. (com.apple.identityservices.error error 200.))

3/23/16 1:41:20.302 PM sharingd[272]: 13:41:20.302 : SDActivityAdvertiser::continuity:didFailToStartAdvertisingOfType:withError: Activity (The operation couldn’t be completed. (com.apple.identityservices.error error 200.))

3/23/16 1:41:25.329 PM sharingd[272]: 13:41:25.328 : SDActivityAdvertiser::continuity:didFailToStartAdvertisingOfType:withError: Activity (The operation couldn’t be completed. (com.apple.identityservices.error error 200.))

3/23/16 1:41:50.285 PM sharingd[272]: 13:41:50.284 : SDActivityAdvertiser::continuity:didFailToStartAdvertisingOfType:withError: Activity (The operation couldn’t be completed. (com.apple.identityservices.error error 200.))

3/23/16 1:41:59.275 PM sharingd[272]: 13:41:59.275 : SDActivityAdvertiser::continuity:didFailToStartAdvertisingOfType:withError: Activity (The operation couldn’t be completed. (com.apple.identityservices.error error 200.))

3/23/16 1:42:00.973 PM sharingd[272]: 13:42:00.972 : SDActivityAdvertiser::continuity:didFailToStartAdvertisingOfType:withError: Activity (The operation couldn’t be completed. (com.apple.identityservices.error error 200.))

3/23/16 1:42:04.268 PM Preview[1221]: Page bounds {{0, 0}, {400, 400}}

3/23/16 1:42:04.391 PM Preview[1221]: -[AKFormFeatureDetector dealloc]

3/23/16 1:42:07.227 PM WindowServer[143]: WSGetSurfaceInWindow : Invalid surface 1145197215 for window 334

3/23/16 1:42:22.868 PM WindowServer[143]: WSGetSurfaceInWindow : Invalid surface 935031321 for window 679

3/23/16 1:42:24.582 PM sharingd[272]: 13:42:24.581 : SDActivityAdvertiser::continuity:didFailToStartAdvertisingOfType:withError: Activity (The operation couldn’t be completed. (com.apple.identityservices.error error 200.))

3/23/16 1:42:29.656 PM sharingd[272]: 13:42:29.655 : SDActivityAdvertiser::continuity:didFailToStartAdvertisingOfType:withError: Activity (The operation couldn’t be completed. (com.apple.identityservices.error error 200.))

3/23/16 1:42:31.566 PM CoreServicesUIAgent[312]: unexpected message <OS_xpc_error: <error: 0x7fff76360c60> { count = 1, contents =

"XPCErrorDescription" => <string: 0x7fff76360f70> { length = 18, contents = "Connection invalid" }

}>

3/23/16 1:42:31.660 PM sharingd[272]: 13:42:31.660 : SDActivityAdvertiser::continuity:didFailToStartAdvertisingOfType:withError: Activity (The operation couldn’t be completed. (com.apple.identityservices.error error 200.))

3/23/16 1:42:40.340 PM sharingd[272]: 13:42:40.340 : SDActivityAdvertiser::continuity:didFailToStartAdvertisingOfType:withError: Activity (The operation couldn’t be completed. (com.apple.identityservices.error error 200.))

3/23/16 1:42:47.000 PM kernel[0]: Google Chrome He (map: 0xffffff8048ef20f0) triggered DYLD shared region unnest for map: 0xffffff8048ef20f0, region 0x7fff86800000->0x7fff86a00000. While not abnormal for debuggers, this increases system memory footprint until the target exits.

3/23/16 1:43:10.700 PM com.apple.xpc.launchd[1]: (com.apple.imfoundation.IMRemoteURLConnectionAgent) The _DirtyJetsamMemoryLimit key is not available on this platform.

3/23/16 1:43:11.000 PM Finder[289]: [QL] After retry, preview was from a different type for <QLPreview 0x7fdb8ac6d840 62723 file:///Users/jonathanhechtmacbookair/Documents/Douglas%20Steel/Williams/Q2%202 016%20CRU%20Index%20letter%20WFC.docx>

3/23/16 1:43:13.983 PM CoreServicesUIAgent[312]: Error -60005 creating authorization

3/23/16 1:43:15.128 PM com.apple.Preview.TrustedBookmarksService[2030]: Failure to de-serialize bookmark data file.

3/23/16 1:43:25.279 PM WindowServer[143]: WSGetSurfaceInWindow : Invalid surface 930646608 for window 688

3/23/16 1:43:33.821 PM sharingd[272]: 13:43:33.820 : SDActivityAdvertiser::continuity:didFailToStartAdvertisingOfType:withError: Activity (The operation couldn’t be completed. (com.apple.identityservices.error error 200.))

3/23/16 1:43:41.944 PM sharingd[272]: 13:43:41.943 : SDActivityAdvertiser::continuity:didFailToStartAdvertisingOfType:withError: Activity (The operation couldn’t be completed. (com.apple.identityservices.error error 200.))

3/23/16 1:43:43.919 PM com.apple.xpc.launchd[1]: (com.apple.imfoundation.IMRemoteURLConnectionAgent) The _DirtyJetsamMemoryLimit key is not available on this platform.

3/23/16 1:43:44.593 PM com.apple.xpc.launchd[1]: (com.apple.imfoundation.IMRemoteURLConnectionAgent) The _DirtyJetsamMemoryLimit key is not available on this platform.

3/23/16 1:43:49.784 PM sharingd[272]: 13:43:49.784 : SDActivityAdvertiser::continuity:didFailToStartAdvertisingOfType:withError: Activity (The operation couldn’t be completed. (com.apple.identityservices.error error 200.))

3/23/16 1:43:56.954 PM sharingd[272]: 13:43:56.953 : SDActivityAdvertiser::continuity:didFailToStartAdvertisingOfType:withError: Activity (The operation couldn’t be completed. (com.apple.identityservices.error error 200.))

3/23/16 1:43:57.141 PM CoreServicesUIAgent[312]: unexpected message <OS_xpc_error: <error: 0x7fff76360c60> { count = 1, contents =

"XPCErrorDescription" => <string: 0x7fff76360f70> { length = 18, contents = "Connection invalid" }

}>

3/23/16 1:43:57.143 PM spindump[440]: Got xpc error message in libspindump client connection: Connection invalid

3/23/16 1:44:18.839 PM sharingd[272]: 13:44:18.839 : SDActivityAdvertiser::continuity:didFailToStartAdvertisingOfType:withError: Activity (The operation couldn’t be completed. (com.apple.identityservices.error error 200.))

3/23/16 1:44:21.540 PM sharingd[272]: 13:44:21.539 : SDActivityAdvertiser::continuity:didFailToStartAdvertisingOfType:withError: Activity (The operation couldn’t be completed. (com.apple.identityservices.error error 200.))

3/23/16 1:44:29.976 PM sharingd[272]: 13:44:29.975 : SDActivityAdvertiser::continuity:didFailToStartAdvertisingOfType:withError: Activity (The operation couldn’t be completed. (com.apple.identityservices.error error 200.))

3/23/16 1:44:39.454 PM sharingd[272]: 13:44:39.454 : SDActivityAdvertiser::continuity:didFailToStartAdvertisingOfType:withError: Activity (The operation couldn’t be completed. (com.apple.identityservices.error error 200.))

3/23/16 1:44:48.825 PM sharingd[272]: 13:44:48.824 : SDActivityAdvertiser::continuity:didFailToStartAdvertisingOfType:withError: Activity (The operation couldn’t be completed. (com.apple.identityservices.error error 200.))

3/23/16 1:44:57.322 PM sharingd[272]: 13:44:57.321 : SDActivityAdvertiser::continuity:didFailToStartAdvertisingOfType:withError: Activity (The operation couldn’t be completed. (com.apple.identityservices.error error 200.))

3/23/16 1:44:57.585 PM com.apple.WebKit.WebContent[773]: Ignoring controlTimebase set by client because AVSampleBufferDisplayLayer was added to a synchronizer

3/23/16 1:44:57.610 PM com.apple.WebKit.WebContent[773]: Ignoring controlTimebase set by client because AVSampleBufferDisplayLayer was added to a synchronizer

3/23/16 1:45:02.272 PM sharingd[272]: 13:45:02.271 : SDActivityAdvertiser::continuity:didFailToStartAdvertisingOfType:withError: Activity (The operation couldn’t be completed. (com.apple.identityservices.error error 200.))

3/23/16 1:45:09.270 PM sharingd[272]: 13:45:09.269 : SDActivityAdvertiser::continuity:didFailToStartAdvertisingOfType:withError: Activity (The operation couldn’t be completed. (com.apple.identityservices.error error 200.))

3/23/16 1:45:18.177 PM sharingd[272]: 13:45:18.176 : SDActivityAdvertiser::continuity:didFailToStartAdvertisingOfType:withError: Activity (The operation couldn’t be completed. (com.apple.identityservices.error error 200.))

3/23/16 1:45:23.837 PM sharingd[272]: 13:45:23.837 : SDActivityAdvertiser::continuity:didFailToStartAdvertisingOfType:withError: Activity (The operation couldn’t be completed. (com.apple.identityservices.error error 200.))

Reply

Answer 2

Linc Davis

Level 10

209,739 points

Mar 23, 2016 3:35 PM in response to jonjonwest

In the General pane of System Preferences, please uncheck the box marked

Allow Handoff between this Mac and your iCloud devices

Test.

Reply

Answer 3

jonjonwest Author

Level 1

4 points

Mar 23, 2016 4:27 PM in response to Linc Davis

Hi Linc,

I unchecked that box. Im not sure how to test because I don't know why the issue is occurring. However, I will report back within 36 hours and let you know if computer freezes again or not. (It has frozen at least 1x per day since Sunday).

(I saw that you recommend to other to post the Console log, so that you may diagnose the errors. So I took the liberty to post that in my original. Hope it helps.)

Reply

Answer 4

jonjonwest Author

Level 1

4 points

Mar 25, 2016 3:02 PM in response to jonjonwest

Well it happened again. (Btw, I have upgraded to El Capitan 10.11.4)

Here is the console log for the preceding minute upto freezing. Any advice?

3/25/16 2:36:04.523 PM com.apple.WebKit.WebContent[1368]: [14:36:04.523] mv_LowLevelCheckIfVideoPlayableUsingDecoder signalled err=-12956 (kFigMediaValidatorError_VideoCodecNotSupported) (video codec 1) at line 1921

3/25/16 2:36:04.523 PM com.apple.WebKit.WebContent[1368]: <<<< MediaValidator >>>> mv_TestCodecSupportUsingDecoders: Unrecognized codec 1

3/25/16 2:36:04.836 PM com.apple.WebKit.WebContent[1368]: [14:36:04.836] <<<< Boss >>>> figPlaybackBossPrerollCompleted: unexpected preroll-complete notification

3/25/16 2:36:04.955 PM com.apple.WebKit.WebContent[1368]: [14:36:04.955] <<<< Boss >>>> figPlaybackBossPrerollCompleted: unexpected preroll-complete notification

3/25/16 2:36:05.068 PM com.apple.WebKit.WebContent[1368]: [14:36:05.068] <<<< Boss >>>> figPlaybackBossPrerollCompleted: unexpected preroll-complete notification

3/25/16 2:36:05.176 PM com.apple.WebKit.WebContent[1368]: [14:36:05.176] FigAgglomeratorSetObjectForKey signalled err=-16020 (kFigStringConformerError_ParamErr) (NULL key) at /Library/Caches/com.apple.xbs/Sources/CoreMedia/CoreMedia-1731.15.202/Prototype s/LegibleOutput/FigAgglomerator.c line 92

3/25/16 2:36:05.199 PM com.apple.WebKit.WebContent[1368]: [14:36:05.199] <<<< IQ-CA >>>> piqca_setUsePreQueue: (0x7f86faa43200) rejecting report of layer being serviced - IQ has not yet begun to update

3/25/16 2:36:07.802 PM Safari[700]: KeychainGetICDPStatus: keychain: -25300

3/25/16 2:36:07.802 PM Safari[700]: KeychainGetICDPStatus: status: off

3/25/16 2:36:17.938 PM com.apple.WebKit.WebContent[1368]: [14:36:17.938] <<<< Boss >>>> figPlaybackBossPrerollCompleted: unexpected preroll-complete notification

3/25/16 2:36:18.805 PM com.apple.WebKit.WebContent[1368]: [14:36:18.805] <<<< Boss >>>> figPlaybackBossPrerollCompleted: unexpected preroll-complete notification

3/25/16 2:36:43.000 PM kernel[0]: nspace-handler-set-snapshot-time: 1458941805

3/25/16 2:36:43.530 PM com.apple.mtmd[182]: Set snapshot time: 2016-03-25 14:36:45 -0700 (current time: 2016-03-25 14:36:43 -0700)

3/25/16 2:36:45.000 PM kernel[0]: Google Chrome He[1418] triggered unnest of range 0x7fff9a000000->0x7fff9a200000 of DYLD shared region in VM map 0x3d3115f0bb3d142f. While not abnormal for debuggers, this increases system memory footprint until the target exits.

3/25/16 2:36:45.000 PM kernel[0]: Google Chrome He[1419] triggered unnest of range 0x7fff9a000000->0x7fff9a200000 of DYLD shared region in VM map 0x3d3115f0aa642e57. While not abnormal for debuggers, this increases system memory footprint until the target exits.

3/25/16 2:37:36.000 PM syslogd[43]: ASL Sender Statistics

3/25/16 2:38:48.000 PM bootlog[0]: BOOT_TIME 1458941928 0

Reply

Answer 5

Linc Davis

Level 10

209,739 points

Mar 26, 2016 5:49 PM in response to jonjonwest

1. This procedure is a diagnostic test. It changes nothing, for better or worse, and therefore will not, in itself, solve the problem. But with the aid of the test results, the solution may take a few minutes, instead of hours or days.

The test works on OS X 10.8 ("Mountain Lion") and later. I don't recommend running it on older versions of OS X. It will do no harm, but it won't do much good either.

Don't be put off by the complexity of these instructions. The process is much less complicated than the description. You do harder tasks with the computer all the time.

2. If you don't already have a current backup, please back up all data before doing anything else. The backup is necessary on general principle, not because of anything in the test procedure. Backup is always a must, and when you're having any kind of trouble with the computer, you may be at higher than usual risk of losing data, whether you follow these instructions or not.

There are ways to back up a computer that isn't fully functional. Ask if you need guidance.

3. Below are instructions to run a UNIX shell script, a type of program. As I wrote above, it changes nothing. It doesn't send or receive any data on the network. All it does is to generate a human-readable report on the state of the computer. That report goes nowhere unless you choose to share it. If you prefer, you can act on it yourself without disclosing the contents to me or anyone else.

You should be wondering whether you can believe me, and whether it's safe to run a program at the behest of a stranger. In general, no, it's not safe and I don't encourage it.

In this case, however, there are ways for you to decide whether the program is safe without having to trust me. First, you can read it. Unlike an application that you download and click to run, it's transparent, so anyone who understands the code can verify what it does.

You may not be able to understand the script yourself. But variations of it have been posted on this website many times over a period of years. Any one of the millions of registered users could have read the script and raised the alarm if it was harmful. Then I would not be here now and you would not be reading this message. See, for example, this discussion.

Nevertheless, if you can't satisfy yourself that these instructions are safe, don't follow them. Ask for other options.

4. Here's a general summary of what you need to do, if you choose to proceed:

☞ Copy the text of a particular web page (not this one) to the Clipboard.

☞ Paste into the window of another application.

☞ Wait for the test to run. It usually takes a few minutes.

☞ Paste the results, which will have been copied automatically, back into a reply on this page.

These are not specific instructions; just an overview. The details are in parts 7 and 8 of this comment. The sequence is: copy, paste, wait, paste again. You don't need to copy a second time.

5. Try to test under conditions that reproduce the problem, as far as possible. For example, if the computer is intermittently slow, run the test during a slowdown.

You may have started up in safe mode. If the system is now in safe mode and works well enough in normal mode to run the test, restart as usual before running it. If you can only test in safe mode, do that.

6. If you have more than one user, and only one user is affected by the problem,, and the affected user is not an administrator, then please run the test twice: once while logged in as the affected user, and once as an administrator. The results may be different. The user that is created automatically on a new computer when you start it for the first time is an administrator. If you can't log in as an administrator, test as the affected user. Most personal Macs have only one user, and in that case this section doesn’t apply. Don't log in as root.

7. Load this linked web page (on the website "Pastebin.") Press the key combination command-A to select all the text, then copy it to the Clipboard by pressing command-C.

8. Launch the built-in Terminal application in any one of the following ways:

☞ Enter the first few letters of its name ("Terminal") into a Spotlight search. Select it in the results (it should be at the top.)

☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.

☞ Open LaunchPad and start typing the name.

Click anywhere in the Terminal window to activate it. Paste from the Clipboard into the window by pressing command-V, then press return. The text you pasted should vanish immediately.

9. If you're logged in as an administrator, you'll be prompted for your login password. Nothing will be displayed when you type it. You will not see the usual dots in place of typed characters. Make sure caps lock is off. Type carefully and then press return. You may get a one-time warning to be careful. If you make three failed attempts to enter the password, the test will run anyway, but it will produce less information. If you don't know the password, or if you prefer not to enter it, just press return three times at the password prompt. Again, the script will still run.

If the test is taking much longer than usual to run because the computer is very slow, you might be prompted for your password a second time. The authorization that you grant by entering it expires automatically after five minutes.

If you're not logged in as an administrator, you won't be prompted for a password. The test will still run. It just won't do anything that requires administrator privileges.

10. The test may take a few minutes to run, depending on how many files you have and the speed of the computer. A computer that's abnormally slow may take longer to run the test. While it's running, a series of lines will appear in the Terminal window like this:

Test started

Part 1 of 4 done at: … sec
…
Part 4 of 4 done at: … sec

The test results are on the Clipboard.

Please close this window.

The intervals between parts won't be exactly equal, but they give a rough indication of progress.

Wait for the final message "Please close this window" to appear—again, usually within a few minutes. If you don't see that message within about 30 minutes, the test probably won't complete in a reasonable time. In that case, press the key combination control-C or command-period to stop it. Then go to the next step. You'll have incomplete results, but still something.

In order to get results, the test must either be allowed to complete or else manually stopped as above. If you close the Terminal window while the test is still running, the partial results won't be saved.

11. When the test is complete, or if you stopped it manually, quit Terminal. The results will have been saved to the Clipboard automatically. They are not shown in the Terminal window. Please don't copy anything from there. All you have to do is start a reply to this comment and then paste by pressing command-V again.

At the top of the results, there will be a line that begins with the words "Start time." If you don't see that, but instead see a mass of gibberish, you didn't wait for the "close this window" message. Please wait for it and try again.

If any private information, such as your name or email address, appears in the results, anonymize it before posting. Usually that won't be necessary.

12. When you post the results, you might see an error message on the web page: "You have included content in your post that is not permitted," or "The message contains invalid characters." That's a bug in the software that runs this website. Please post the test results on Pastebin, then post a link here to the page you created.

If you have an account on Pastebin, please don't select Private from the Paste Exposure menu on the page, because then no one but you will be able to see it.

13. When you're done with the test, it's gone. There is nothing to uninstall or clean up.

14. This is a public forum, and others may give you advice based on the results of the test. They speak for themselves, not for me. The test itself is harmless, but whatever else you do may not be. For others who choose to run it, I don't recommend that you post the test results on this website unless I asked you to.

15. The linked UNIX shell script bears a notice of copyright. Readers of ASC may copy it for their own personal use. Neither the whole nor any part may be redistributed.

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Answer 6

jonjonwest Author

Level 1

4 points

Mar 31, 2016 8:59 PM in response to jonjonwest

I can't follow Linc's suggestion to perform all those steps.

Since this happens daily and sometimes I am only using Safari, I think the freezing must be related to Safari.

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