iMac G5 displaying "You must restart your computer" message at startup?

Hi there, hope you can help.

Each time I start up my G5, the apple gets displayed and the notched "clock face" starts to spin, but then the screen goes a dark grey and I get a message saying "You must restart your computer" in three languages.

Things I've already tried
1) Using an external drive to start up from
2) erasing/reformatting the internal hard drive and reinstalling the OS

The same error message pops up when I choose to restart off the external drive if I do an option + start up.

The same error message pops up when reinstalling the OS when it reaches the of the install Disk 1 and it automatically restarts.

iMac G5 Mac OS X (10.4.2)

Posted on Nov 28, 2006 2:14 AM

Reply
16 replies

Nov 28, 2006 6:37 AM in response to mach v

What you are experiencing is a kernel panic, A kernel panic is a type of error that occurs when the core (kernel) of an operating system receives an instruction in an unexpected format, or that it fails to handle properly. A kernel panic may also follow when the operating system is not able to recover from a different type of error. A kernel panic can be caused by damaged or incompatible software or, more rarely, damaged or incompatible hardware.
Have a look at the X Labs' Kernel Panic page, it will give you ideas on how to deal with it.

Please post back,

Miriam

Dec 4, 2006 2:02 AM in response to MGW

Please post back,


Well, still no joy, I'm afraid.

I've completely wiped the hard drive with a 35 "zero" pass, run the looped hardware tests for 40 tests with no errors, I've reset the SMU and it's still not booting up.

It will boot up in safe mode which suggests that it's a startup item or a logon item, but I've emptied HD>library>startupitems and there are no logon items in the user's profile (it's a completely clean install) and I've checked the system.log and it doesn't log anything when it fails to start up and logs fine when it starts in safe mode.

Any more ideas?
😟

Dec 4, 2006 5:44 AM in response to mach v

It would seem to be a software problem, and if you have no startup iterms, then it must be something thast runs automatically in the background. After you wiped the drive, did you reinstall all your apps? Unlike OS 9, where you could remove the extensions and replace them one by one, try this istead:

To use fsck, you must run it from the command line. Unlike using your mouse to open an application to do something, you'll need to type a text command at the prompt (#) to tell fsck what to do. The Terminal application (/Applications/Utilities) and single-user mode are two examples of command-line interfaces in which you can type such commands. To use fsck:

1. Start up your computer in single-user mode to reach the command line.
Note: If necessary, perform a forced restart as described in the Emergency Troubleshooting Handbook that came with your computer. On desktop computers, you can do this by pressing the reset/interrupt button (if there is one) or holding down the power button for several seconds. On portable computers, simultaneously press the Command-Control-power keys. If your portable computer doesn't restart with this method, you may need to reset the Power Manager.
2. At the command-line prompt, type /sbin/fsck -fy
3. Press Return. fsck will go through five "phases" and then return information about your disk's use and fragmentation. Once it finishes, it'll display this message if no issue is found:

** The volume (name ofvolume) appears to be OK

If fsck found issues and has altered, repaired, or fixed anything, it will display this message:

*** FILE SYSTEM WAS MODIFIED ***


Important: If this message appears, repeat the fsck command you typed in step 2 until fsck tells you that your volume appears to be OK (first-pass repairs may uncover additional issues, so this is a normal thing to do).
4. When fsck reports that your volume is OK, type reboot at the prompt and then press Return.

Your computer should start up normally and allow you to log in.
About live verification in Mac OS X 10.4.3 or later

In Mac OS X 10.4.3 or later, you can verify your Mac OS X volume while started from it. This is known as live verification, and can be used in three different ways.

Option 1: Verify your disk using Disk Utility while started from the startup disk. To find out how to do this, see this article. Please note that live verification does not involve any disk repair, so if verification finds something that should be repaired, start up from your Mac OS X Install disc and use Disk Utility as described above in "Try Disk Utility."

Option 2 (advanced): Use the command line and the command-line utility, diskutil.

1. Start up your computer and log in as an administrator.
2. Open Terminal (/Applications/Utilities).
3. At the prompt, type the following command and then press Return:

diskutil verify /

Note: Don't use this method to check non-startup volumes.

You should see messages such as the following during the disk check:

Could not unmount disk for verification, attempting live verify
Started verify/repair on volume disk0s3 Macintosh HD
Checking HFS Plus volume.
Checking Extents Overflow file.
Checking Catalog file.
Checking multi-linked files.
Checking Catalog hierarchy.
Checking Extended Attributes file.
Checking volume bitmap.
Checking volume information.
The volume Macintosh HD appears to be OK.
Mounting Disk
Verify/repair finished on volume disk0s3 Macintosh HD

Option 3 (advanced): Use the command line and the fsck_hfs -l command.

1. Start up your computer and log in as an administrator.
2. Open Terminal (/Applications/Utilities).
3. At the prompt, type the following command and then press Return to determine your filesytem ID:

df -hl

4. Look for some lines of text that look like this:

Filesystem Size Used Avail Capacity Mounted on
/dev/disk0s3 37G 20G 17G 55% /
/dev/disk0s5 37G 37G 641M 98% /Volumes/Storage

5. Make a note of the first "disk" name that appears after /dev/, such as "disk0s3." This is your filesystem ID for your startup volume.
6. At the prompt, type the following command and then press Return:

df -hl

7. Then type the following command, where "disk0s3" is your filesystem ID you noted in step 4, then press Return:

sudo fsck_hfs -l /dev/disk0s3

8. When prompted, enter your admin password, then press Return to begin the verification.
9. You should see messages like these during the disk check:

** /dev/rdisk0s3 (NO WRITE)
** Root file system
** Checking HFS Plus volume.
** Checking Extents Overflow file.
** Checking Catalog file.
** Checking multi-linked files.
** Checking Catalog hierarchy.
** Checking Extended Attributes file.
** Checking volume bitmap.
** Checking volume information.
** The volume Macintosh HD appears to be OK.

Please post back,

Miriam

Dec 4, 2006 6:19 AM in response to mach v

My brother also has this exact problem with his new iMac 24 inch, he is located in Thailand and has had to return this system 4 or 5 times now for problems with main power button, they have given him a replacement system and now he gets a two toned screen with a green apple and the same message as original poster you need to restart your computer by pressing the power button. he can hold the power button in for 2 mins and nothing and longer and still nothing.

Are there any known issue with the new 24 inch system as his 20' is working fine?

He has applecare, but the Thai apple guys seem not to be able to work out what is wrong.

any suggestions will be appreciated.

The specs shown below are from my own 20 inch mac before anyone comments!



iMac 20 inch Intel Core Duo Mac OS X (10.4.8)

Dec 4, 2006 6:23 AM in response to MGW

It would seem to be a software problem, and if you
have no startup iterms, then it must be
something thast runs automatically in the background.
After you wiped the drive, did you reinstall all
your apps?



Hey Miriam, thanks for getting back to me. The only thing installed on the computer is Tiger OS 10.4.

I'll try fsck - but doesn't this do just what Disk Utility does? I've "repaired" the hard drive and disk permissions already.





iMac G5 ambilite Mac OS X (10.4)

Dec 4, 2006 10:12 AM in response to mach v

Hi mach v

i have just experienced the same problem... Mid use(watching a film in frontrow) - my mac g5 froze and then the kernel panic apppeared... Almost every time that i restarted my computer following this incident the computer had a kernel panic. basically my mac was unusable. I also ran harware tests and it found that there were no problems.. however after about 5 or 6 runs of this test at different occasions it decided that 512MB DDR2 of the ram was faulty... i re ran the hardware test (to double check) and it said that the ram was fine... however i removed the 512MB removable ram from the slot between the speakers on the off chance and my computer has been working absolutly fine since.....


added to this i also have a question.. although my mac is 1year and 2months old (ie out of warranty) does the apple provided ram have a lifetime guarantee (15yrs). Basically what i am asking will apple replace this 512 memory modulue free of charge because i really do need the additional ram as i use logic 7 and photoshop.

Dec 9, 2006 4:18 AM in response to MGW

Yes, but it never hurts to re-verify data. If this
doesn't work I think the time has come to call Apple
- if there is really nothing at all on the HD except
Tiger, then either the install disk is faulty or
there is a hardware problem.

Miriam



well, no joy with fsck - it said that the hard disk was ok. so it's off to apple for repair.

Thanks for all your help, Miriam.

Dec 9, 2006 6:38 AM in response to mach v

I would be very interested to find you what the ultimate diagnosis is, you've really tried just about everything there is to try, so knowing what's wrong would really help others in the same boat.

Thanks,
Miriam

P.S., if you'd like, go ahead and click the "Helpful" or "Solved" buttons on any of the posts / replies above if you feel they were helpful or adequately answered your question.

Dec 14, 2006 1:31 AM in response to MGW

I would be very interested to find you what the
ultimate diagnosis is, you've really tried just
about everything there is to try, so knowing what's
wrong would really help others in the same boat.


Well it went to the Apple store on Monday (Brent Cross, London) and after I had told the "genius" what had happened and what I'd done, he knew what the problem was. He started it up in verbose mode (apple + v) and it showed an error about the airport/blutooth card.

So that got replaced (£47) and the mac is now fine. 🙂

Thanks for all your assistance Miriam. I've learnt a lot from you. 🙂

P.S., if you'd like, go ahead and click the "Helpful"
or "Solved" buttons on any of the posts / replies
above if you feel they were helpful or adequately
answered your question.


Where's the "helpful" button? I can see the Solved/not solved option, but not the helpful one.


iMac G5 Mac OS X (10.4)

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iMac G5 displaying "You must restart your computer" message at startup?

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