I updated to El Capitan yesterday and since I have not been able to shut down my macbook. The top bar disappears but I can still move the mouse and click on applications. The only way I can shut it down is by holding the power button! Is there any way this can be fixed?
MacBook Pro with Retina display, OS X Mavericks (10.9.5)
Reset the SMC and the NVRAM:
https://support.apple.com/en-us/HT201295
https://support.apple.com/en-us/HT204063
Ciao.
I have tried this however it still does not work
When I used safe mode it shut down fine. When I loaded it up in normal mode after, it still wouldn't shut down without me holding the power button.
That suggests that there is a third party application or extension that is causing mischief.
Download and post an Etrecheck report and perhaps it will show what the offender is:
Ciao.
Ok, thanks. I have downloaded it however how do I find out what application is causing the problem?
I updated my Macbook Pro also, four moths ago from Yosemite to El Capital. soon after the installation my Macbook wouldn't reboot or shut down. To shut it down i have to hold the power button for a couple of seconds. the worst part is i can't even update my unit because of this restart issue. I have read every article there probably is and non is useful to me.
Specs:
Macbook Pro (retina, 13-inch, mid 2014)
Processor 2.8 GHz Intel Core i5
Memory 8GB 1600 MHz DDR3
Startup Disk Macintosh HD
Graphics Intel Iris 1536 MB
El Capital 10.11.4
Please assist as this hinders my work progress.
That's exactly the same as me, I can't restart either!!
beth_16 wrote:
Ok, thanks. I have downloaded it however how do I find out what application is causing the problem?
If you were to post it so I and others can see it, perhaps we might be able to spot a possible offending candidate. 🙂
Ciao.
Why don't you run Etrecheck (now that you have downloaded it) and post the report here, then we may be able to tell you.
itsurboymaz wrote:
I updated my Macbook Pro also, four moths ago from Yosemite to El Capital. soon after the installation my Macbook wouldn't reboot or shut down. To shut it down i have to hold the power button for a couple of seconds. the worst part is i can't even update my unit because of this restart issue. I have read every article there probably is and non is useful to me.
Specs:
Macbook Pro (retina, 13-inch, mid 2014)
Processor 2.8 GHz Intel Core i5
Memory 8GB 1600 MHz DDR3
Startup Disk Macintosh HD
Graphics Intel Iris 1536 MB
El Capital 10.11.4
Please assist as this hinders my work progress.
Start your own thread, you'll get better attention that way.
It took about 30 seconds to shut down after updating. longer than before.
Also I have realised that when I attempt to shut down and right click on finder it says that the application is not responding and it will not let me relaunch it!
Since updating to El Capitan it will not let my macbook pro won't shut down unless I hold the power button. Fix?
