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Dijd

Level 1 (0 points)

Q: Can not reactivity myipone after latest update--- passwords do not work-- help

CCan not deactivate my iPhone after the latest update--- passwords do not work---- hard reset does not work

iPad, iOS 7, ipad mini

Posted on Mar 23, 2016 4:35 AM

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Q: Can not reactivity myipone after latest update--- passwords do not work-- help

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by Ingo2711,

Ingo2711 Mar 23, 2016 6:42 AM in response to Dijd
Level 7 (25,991 points)

iPhone

Mar 23, 2016 6:42 AM in response to Dijd

Has the device been set up with a different Apple ID?
Did you try to disable the "Find my iPhone" feature in iCloud, set back the device to factory settings and try to set it up again with your Apple ID and password?
Check this article:
Turn off Find My iPhone Activation Lock - Apple Support
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by joe_7399,

joe_7399 Mar 24, 2016 2:55 PM in response to Dijd
Community Specialists

Mar 24, 2016 2:55 PM in response to Dijd

Greetings Dijd,

Thanks for using the Apple Support Communities!

I understand that after updating your iPhone to iOS 9.3, your current Apple ID and password are not working to activate your device. In some cases, the hint that you see on the Activate iPhone screen may not match your current Apple ID.

We know that this situation can be frustrating, but we’re here to help. To troubleshoot this situation and work towards resolving it, please read over and follow the steps from the following article.

If you can't activate your iPhone, iPad, or iPod touch after installing iOS 9.3 - Apple Support

Best
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