iphone 5s asking for wrong apple id

Question

Level 1

12 points

iphone 5s asking for wrong apple id

My 5s updated to iOS 9.3 last night and it's now asking for my old Apple ID. This ID was defunct awhile ago so I'm not sure how it even got in there. I tried to sign out of iCloud but I don't remember the last password for that ID. I also can't access that email address any more because it was on comcast and we no longer have that, so I can't reset it and I can't sign out because of these things. I would reset the phone but it would wipe out my music, pix, and other documents. Please advise on how I can do this? I don't get why I'd have to use a password to sign OUT. Thank you.

iPhone 5s, iOS 9.3

Posted on Mar 23, 2016 5:59 AM

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Answer 1

rflan444 Author

Level 1

12 points

Mar 23, 2016 6:16 AM in response to rflan444

Oh, and oddly enough, the App Store is linked to the CORRECT Apple ID; it's just that iCloud is using the above-referenced one.

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Answer 2

Mar 23, 2016 6:17 AM in response to rflan444

Hi

Go to iforgot.apple.com for help or go to apple store

With proof of purchase .

Cheers

Brian

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Answer 3

rflan444 Author

Level 1

12 points

Mar 23, 2016 6:36 AM in response to Briansyddall

I went through that but it won't work because we can't access a Comcast account since we're on AT&T. So we have to work around that and get the old Comcast ID off the iPhone without losing pix, photos, texts, etc.

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Answer 4

AppleJoe

Community Manager

Mar 24, 2016 1:53 PM in response to rflan444

Greetings rflan444,

Thanks for using the Apple Support Communities!

I understand that after updating your iPhone to iOS 9.3, your current Apple ID and password are not working to activate your device. In some cases, the hint that you see on the Activate iPhone screen may not match your current Apple ID.

We know that this situation can be frustrating, but we’re here to help. To troubleshoot this situation and work towards resolving it, please read over and follow the steps from the following article.

If you can't activate your iPhone, iPad, or iPod touch after installing a software update - Apple Support

Best

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