How to restore 2015 iMac to factory settings

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Level 1

9 points

How to restore 2015 iMac to factory settings

I bought a lemon and want to return it. I need to restore it to factory settings but when I open disk utility it doesn't give me the option to erase.

iMac Retina late 2015

OS X el Capitan 10.11.3

(Issues I'm returning it for, hangs, crashes, freezes, restarts without prompting. Magic mouse will stop working. It takes up to 30 seconds for programs to open.

Spent hours trying to troubleshoot with and without Apple support.)

iMac (Retina 4K, 21.5-inch, Late 2015)

Posted on Mar 23, 2016 6:51 AM

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Answer 1

Mati_mat1

Level 2

190 points

Mar 23, 2016 6:54 AM in response to kittyboxer

hi there visit this link http://www.macworld.co.uk/how-to/mac/how-reset-macbook-restore-your-mac-original -factory-settings-3494564/

Restart the Mac in Recovery Mode (hold down Command and the R key during restart).
Use Disk Utility to erase the hard drive. Click on Disk Utility > Continue. Select the main volume and click Unmount then Erase). Quit Disk Utility (Disk Utility > Quit Disk Utility).
Click Reinstall OS X and Continue. Follow the instructions to reinstall Mac OS X.

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