Q: How to restore 2015 iMac to factory settings

I bought a lemon and want to return it. I need to restore it to factory settings but when I open disk utility it doesn't give me the option to erase.

iMac Retina late 2015

OS X el Capitan 10.11.3

(Issues I'm returning it for, hangs, crashes, freezes, restarts without prompting. Magic mouse will stop working. It takes up to 30 seconds for programs to open.

Spent hours trying to troubleshoot with and without Apple support.)

iMac (Retina 4K, 21.5-inch, Late 2015)

Posted on Mar 23, 2016 6:51 AM

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Q: How to restore 2015 iMac to factory settings

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by lllaass,

lllaass Mar 23, 2016 6:53 AM in response to kittyboxer
Level 10 (190,769 points)

Apple Watch

Mar 23, 2016 6:53 AM in response to kittyboxer

What to do before selling or giving away your Mac
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by Csound1,

Csound1 Mar 23, 2016 6:53 AM in response to kittyboxer
Level 9 (51,422 points)

Desktops

Mar 23, 2016 6:53 AM in response to kittyboxer

You need to boot into recovery and erase the disk, then install OS X.
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by Mati_mat1,

Mati_mat1 Mar 23, 2016 6:54 AM in response to kittyboxer
Level 2 (198 points)

iPhone

Mar 23, 2016 6:54 AM in response to kittyboxer
hi there visit this link http://www.macworld.co.uk/how-to/mac/how-reset-macbook-restore-your-mac-original -factory-settings-3494564/
Restart the Mac in Recovery Mode (hold down Command and the R key during restart).
Use Disk Utility to erase the hard drive. Click on Disk Utility > Continue. Select the main volume and click Unmount then Erase). Quit Disk Utility (Disk Utility > Quit Disk Utility).
Click Reinstall OS X and Continue. Follow the instructions to reinstall Mac OS X.
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by kittyboxer,

kittyboxer Mar 23, 2016 7:05 AM in response to Csound1
Level 1 (0 points)

Mar 23, 2016 7:05 AM in response to Csound1

I did try that but neither the return key nor the mouse are recognized; I'm unable to select the repair and erase option.
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by Csound1,

Csound1 Mar 23, 2016 7:19 AM in response to kittyboxer
Level 9 (51,422 points)

Desktops

Mar 23, 2016 7:19 AM in response to kittyboxer

Has recovery ever worked for you
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by kittyboxer,

kittyboxer Mar 23, 2016 7:25 AM in response to Csound1
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Mar 23, 2016 7:25 AM in response to Csound1

I've never had to do it on any of my other Macs. This is a brand new iMac, less than a week old.

I appreciate everyone's quick helpful responses, but I'm going to bring it to the local Apple store and have them help me.

Cheers.
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by Csound1,

Csound1 Mar 23, 2016 7:35 AM in response to kittyboxer
Level 9 (51,422 points)

Desktops

Mar 23, 2016 7:35 AM in response to kittyboxer

Good luck.
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by kittyboxer,

kittyboxer Mar 23, 2016 7:57 AM in response to Csound1
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Mar 23, 2016 7:57 AM in response to Csound1

Thanks!
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Q: How to restore 2015 iMac to factory settings

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