HT201607: Set the default email app and web browser on your Mac
Learn about Set the default email app and web browser on your Mac
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Helpful answers
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Mar 23, 2016 9:09 AM in response to lllaassby sonyasings,I am an admin, so I am assuming that the answer is yes.
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Mar 23, 2016 9:11 AM in response to sonyasingsby sonyasings,So i attached MAIL to my exchange user, and then the PREFERENCE option comes up (and stayed even after I then removed my exchange connection). However, even after I change my DEFAULT EMAIL READER to Microsoft Outlook.app, as soon as I close it and reopen it, it changes it back to Mail.app. So the settings never stay.
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Mar 23, 2016 9:35 AM in response to sonyasingsby sonyasings,When I closed MAIL the PREFERENCE option is back to grayed out.
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Mar 24, 2016 7:53 AM in response to sonyasingsby Eric Root,If the problem is still there, try booting into the Safe Mode using your normal account. Disconnect all peripherals except those needed for the test. Shut down the computer and then power it back up after waiting 10 seconds. Immediately after hearing the startup chime, hold down the shift key and continue to hold it until the gray Apple icon and a progress bar appear. The boot up is significantly slower than normal. This will reset some caches, forces a directory check, and disables all startup and login items, among other things. When you reboot normally, the initial reboot may be slower than normal. If the system operates normally, there may be 3rd party applications which are causing a problem. Try deleting/disabling the third party applications after a restart by using the application un-installer. For each disable/delete, you will need to restart if you don't do them all at once.
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Jun 22, 2016 5:56 PM in response to sonyasingsby AddisonC84,This is from another thread & worked for me...
"Although the problem is not the same, please follow the instructions in this support article to reset the Launch Services database. Instead of typing the shell command directed in the article, I suggest that you copy and paste it from the web page into the Terminal window. Make sure you select the whole line. One way to do that is by triple-clicking anywhere in the line.
If you don't already have a current backup, back up all data before proceeding. You may have to log out or restart to see a change."
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Jun 23, 2016 6:56 AM in response to sonyasingsby Klaus1,You show as runnning OS 10.6.6. Any reason why you have not updated to 10.6.8?