millamilla
Level 1 (4 points)
Safari

Q: Problems with Safari after update

I'm using a MacBook Pro, OS X Yosemite, 10.10.5 - and after the most recent update, I'm having problems with Safari (version 9.1). Some webpages that I visit every day won't load anymore (I get the message that the page has to be reloaded since it failed the first time, but it doesn't work then either). This problem started right after the most recent update. Anyone else having this problem? Do I have to go back to the previous version or can I fix the problem some other way?

MacBook Pro (15-inch Early 2011), Mac OS X (10.5.5)

Posted on Mar 23, 2016 10:16 AM

by Kai Kniepkamp,Solvedanswer
Kai Kniepkamp Kai Kniepkamp
Level 1 (14 points)
A:

As we have the same problem with the same setup you may check the post that solved the problem: https://discussions.apple.com/thread/7502746

-> scroll down past the long error reports.

Posted on Mar 24, 2016 7:24 AM

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millamilla

Q: Problems with Safari after update

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  • Helpful answers

  • by D.Cohen,

    D.Cohen D.Cohen Mar 23, 2016 10:19 AM in response to millamilla
    Level 6 (8,424 points)
    Desktops
    Mar 23, 2016 10:19 AM in response to millamilla

    If you have problems opening webpages, take a look at these troubleshooting techniques suggested by Apple.

    https://support.apple.com/en-us/HT204098


    Go to Safari menu (At the very top right side of your screen next to Apple icon), choose "Quit Safari"

    press "Shift" button and while holding this button on your keyboard single click on the Safari icon on your Dock.


    Open Safari - Preferences - Privacy - Remove All Website Data.


    Open the Go menu with Option (Alt) key pressed - Library - locate Safari folder and move it to your desktop. Restart your Mac, open Safari and delete the folder from your desktop.


    Also, you may try these steps:


    Restart your Mac.


    Try Safe Boot:


    - Shut down your Mac

    - Wait until your computer turns off and after that press the Power button

    - Right after you hear the startup tone, press and hold the Shift key

    - Release the Shift key when you see a grey Apple sign and the progress bar below this sign

    - After your Mac boots up, restart it as you usually do.


    If this doesn't help, follow the instructions below:


    - Shut down your Mac

    - Wait until your computer turns off and after that press the Power button

    - Right after you hear the startup tone, press and hold the Shift key

    - Release the Shift key when you see a grey Apple sign and the progress bar below this sign

    - Once you see Desktop, start a Disk Utility scan to detect and repair file system errors (don't forget to choose your main hard drive)

    - Click on Verify Disk and then, if asked to fix problems, on Repair Disk

    - After this, click on Verify Disk Permissions and then on Repair Disk Permissions

    - After the process is finished, shut down your Mac and turn it back on after about 30 seconds


    Hope this helps!

  • by Kai Kniepkamp,Solvedanswer

    Kai Kniepkamp Kai Kniepkamp Mar 24, 2016 7:24 AM in response to millamilla
    Level 1 (14 points)
    Mar 24, 2016 7:24 AM in response to millamilla

    As we have the same problem with the same setup you may check the post that solved the problem: https://discussions.apple.com/thread/7502746

    -> scroll down past the long error reports.

  • by jawalaydown,

    jawalaydown jawalaydown Mar 23, 2016 1:08 PM in response to millamilla
    Level 1 (8 points)
    Mac OS X
    Mar 23, 2016 1:08 PM in response to millamilla

    Having just updated to Safari 9.1 the Rapport icon is not now showing in the address bar.

     

    Does anyone have any ideas?

  • by pinkstones,

    pinkstones pinkstones Mar 23, 2016 1:38 PM in response to jawalaydown
    Level 5 (4,209 points)
    Safari
    Mar 23, 2016 1:38 PM in response to jawalaydown

    jawalaydown wrote:

     

    Having just updated to Safari 9.1 the Rapport icon is not now showing in the address bar.

     

    Does anyone have any ideas?

     

    If you're referring to Trusteer Rapport, you should uninstall it.  Macs do not need anti-virus protection at this time.

  • by Eric Root,

    Eric Root Eric Root Mar 24, 2016 6:44 AM in response to jawalaydown
    Level 9 (74,064 points)
    iTunes
    Mar 24, 2016 6:44 AM in response to jawalaydown

    Get rid of Trusteer. It doesn’t work well under Mac OS.

     

    Trusteer Rapport Uninstall

  • by millamilla,

    millamilla millamilla Mar 24, 2016 7:31 AM in response to Kai Kniepkamp
    Level 1 (4 points)
    Safari
    Mar 24, 2016 7:31 AM in response to Kai Kniepkamp

    Thank you! It finally worked! I had tried so many things, including emptying various caches, running the Disk Utility tools several times (without finding anything particularly interesting or suspicious, and checking anything else I could think of. I would never have thought of the FontBook on my own so - thanks again!

  • by millamilla,

    millamilla millamilla Mar 24, 2016 7:33 AM in response to D.Cohen
    Level 1 (4 points)
    Safari
    Mar 24, 2016 7:33 AM in response to D.Cohen

    Thanks for the tip! I must admit the safe boot and disk utility process often makes me nervous but I ran it anyway, about three times. It didn't solve the problem this time around, but I've been told I ought to be running the disk utility tools regularly just to keep the computer "in shape" and, well, I will admit I'm not very good at actually doing that. So, thanks for making me get around to it. :-)