Q: Software update and password
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Mar 23, 2016 11:00 AMby javaliga,Are you the ORIGINAL owner or did you buy it used. If it is second-hand, then you probably ran into activation lock (an anti-theft device). I'm not saying YOU stole the phone. If you cannot contact the original owner, then you might as well throw it out the window. It is now a brick anyway.
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Mar 23, 2016 11:08 AMby CindyOhio,yes, I am the original owner. I have used the password when buying ringtones etc. I've tried to reset my icloud account password, but it's not working. It keeps sending a reset request to my recovery email, and then updates THAT email password, not the icloud password.
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Mar 23, 2016 11:40 AMby saadetfromhd,i have got almost the Same problem. My iphone 5 wants to activate my iphone after the update as I try to log in, i get the answer that my Apple.ID is deactivated for reasons fo safety- To activate your account set back your password, which i did a thousand times but i dont receive an email to finish this step.
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Mar 23, 2016 11:46 AMby saadetfromhd,i have got almost the Same problem. My iphone 5 wants to activate my iphone after the update. As I tried to log in, i get the answer that my Apple.ID is deactivated for reasons fo safety- To activate your account set back your password, which i did a thousand times but i dont receive an email to finish this step. Do you know what to do
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Mar 24, 2016 2:49 PMby joe_7399,Greetings CindyOhio,
Thanks for using the Apple Support Communities!
I understand that after updating your iPhone to iOS 9.3, your current Apple ID and password are not working to activate your device. In some cases, the hint that you see on the Activate iPhone screen may not match your current Apple ID.
We know that this situation can be frustrating, but we’re here to help. To troubleshoot this situation and work towards resolving it, please read over and follow the steps from the following article.
If you can't activate your iPhone, iPad, or iPod touch after installing iOS 9.3 - Apple Support
Best
