Messages & FaceTime problem on El Capitan

Question

Level 1

4 points

Messages & FaceTime problem on El Capitan

Good day.

Just bought new MBPro 13" and tried to adjust OS X 10.11.4 using my Apple ID which is used on iMac, old MBPro iPhone and iPad.

iCloud login and init went smooth, but I couldn't get into Messages and FaceTime using this Apple ID. FaceTime just doesn't respond and keeps logging in infinitely, Messages app comes up with an error message (in red) "An error occurred during authentication".

I've tried NVRAM reset, iCloud logout and login again, but that didn't help.

Is there any solution to this problem?

Regards,

Rinat

MacBook Pro with Retina display, OS X El Capitan (10.11.4)

Posted on Mar 23, 2016 1:47 PM

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Answer 1

jz143

Level 1

4 points

Mar 23, 2016 2:00 PM in response to rinat_ufa

I have this problem as well. Just erased HD and re-installed twice, and still can't sign in to iMessage and FaceTime. Other iCloud features seem to work fine. I also tried resetting NVRAM but it didn't work either.

MacBook (Retina, 12-inch, Early 2015)

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Answer 2

rinat_ufa Author

Level 1

4 points

Mar 24, 2016 4:56 AM in response to rinat_ufa

The problem has gone on the following day. Seems like Apple experienced problems on their iMessage servers.

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Answer 3

Mar 24, 2016 2:57 PM in response to rinat_ufa

Hi,

http://www.apple.com/support/systemstatus/

Scroll back the Time Line (it may drop off the line soon)

9:57 pm Thursday; March 24, 2016

 iMac 2.5Ghz i5 2011 (El Capitan)
 G4/1GhzDual MDD (Leopard 10.5.8)
 MacBookPro 2Gb (Snow Leopard 10.6.8)
 Mac OS X (10.6.8),
 Couple of iPhones and an iPad

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