aisen2

Q: gps not working properly after iOS 9.3 update

Hi all.

 

After updating to iOS 9.3 my GPS cannot find my exact location. It keeps telling me I am in a big area, (Triangulating) seems like it does not activate the GPS.

Sometimes very little it works and give me the correct position, but 97% of the time its not working. Anyone else with the same problem?

 

Besides that: A hot phone & bad WIFI

 

iPhone 6 running iOS 9.3

iPhone 6, iOS 9.3

Posted on Mar 23, 2016 1:25 PM

Close

Q: gps not working properly after iOS 9.3 update

  • All replies
  • Helpful answers

first Previous Page 10 of 17 last Next
  • by jjtoremember,

    jjtoremember jjtoremember Jun 25, 2016 11:39 AM in response to aisen2
    Level 1 (4 points)
    iPhone
    Jun 25, 2016 11:39 AM in response to aisen2

    Same debilitating issue here....my iPhone 6 can no longer get GPS signal after the 9.3.1 upgrade. I am now on 9.3.2 and no improvement. I literally have to take my iPad in the car for directions and it is so annoying. None of the nav. apps work anymore. Here is what I have tried....all have failed.

    1. Went to Apple store and had hardware tested...they promised me there was no issue with the phone and that it must be all the apps were bad (lol).

    2. Went to Verizon and got a new SIM card.

    3. Hard reset

    4. Reset network setting, location/privacy settings

    5. Erased phone and installed backup

    6. Uninstall and reinstall nav apps

     

    NOTHING works. Apple store pretends this is an issue they haven't seen before. This SAME problem occurred with my 4s iPhone - it was ruined after an upgrade. This is beyond frustrating. The company continues to do nothing and refuses to acknowledge there is an issue. We have always been an Apple house...we have literally every product they have made. I can't believe it has come to this but I am going to buy a Samsung. Apple, PLEASE respond if you have any suggestions before I have to select the nuclear option. I simply cannot be without GPS and Uber in LA.

  • by cmce,

    cmce cmce Jun 25, 2016 11:51 AM in response to jjtoremember
    Level 1 (4 points)
    Jun 25, 2016 11:51 AM in response to jjtoremember

    I recommend you try chating with apple support. i had to get to a level 2 advisor who was able to help me. I can provide you with his info and he might be able to help.  I went through 4 resets and 3 chats to get them to code my phone for replacement. My phone started the issue after the update but under the beta

  • by h-n-s,

    h-n-s h-n-s Jun 25, 2016 7:24 PM in response to cmce
    Level 1 (14 points)
    iPhone
    Jun 25, 2016 7:24 PM in response to cmce

    It;been more than 2 months now, and i;m still getting no news for apple solution to fix my problem.  It's really annoying that i cant use my phone properly without wifi and gps signal..

     

    Considering so many people having the same problem, it must be the phone hardware/software defect. Apple shoulds  be responsible for this.

  • by ickerus24,

    ickerus24 ickerus24 Jun 26, 2016 1:13 PM in response to aisen2
    Level 1 (4 points)
    Jun 26, 2016 1:13 PM in response to aisen2

    Successful fix for GPS/Bluetooth issues on iPhone 6 running iOS 9.3.2:

     

    I am not sure if this issue is still going around, but I finally pursued a physical fix to this issue with a cost of under $15.00 (I was originally 100% this was an iOS issue, but it was not).

     

    Symptoms:

    1. GPS: Any time I used Waze I received a "cannot locate GPS" error (make sure you are not indoors, etc.).  Also, any other GPS related apps (maps or google maps) would not accurately locate me and I was not able to use the directions function for any app.

     

    2. Bluetooth: My phone would stream music to my Bluetooth speaker, but if I walked too far away from the speaker with the phone (about 6 ft?) or if I put the phone in my pocket/covered the top of the phone with my hand, the music would begin to skip or completely stop.

     

    Fix:

    1. Purchase a new "Original iPhone 6 Wifi Antenna Signal Flex Cable Ribbon" :https://www.amazon.com/gp/product/B00YCKU3XS/ref=oh_aui_detailpage_o01_s00?ie=UT F8&psc=1

     

    2. I also HIGHLY recommend purchasing a repair tool kit: https://www.amazon.com/gp/product/B00X60B0GY/ref=oh_aui_detailpage_o01_s00?ie=UT F8&psc=1

     

    3. Follow the instructions for the "iPhone 6 Logic Board Replacement" Once you complete the final step (38) flip the logic board over and the antenna will be on the back side :https://www.ifixit.com/Guide/iPhone+6+Logic+Board+Replacement/30696

     

    Results: The installation took me about 1.5 - 2 hours.  I went slow and made sure to disassemble the phone in a very careful and logical method so that I could easily reassemble.

     

    1. I powered on my phone, went near a window, and turned Waze on.  GPS was identified and I was able to use the app as normal. All map apps are functioning again.

     

    2. Bluetooth music streaming works in a normal capacity.  I am able to walk 20-30 feet away and the music does not skip even with the phone in my pocket.  However, if I completely cup my hands over the top of the phone, the music stops streaming.

  • by ChicagoDriver,

    ChicagoDriver ChicagoDriver Jun 26, 2016 1:47 PM in response to aisen2
    Level 1 (4 points)
    Jun 26, 2016 1:47 PM in response to aisen2

    Apologies for not having found a solution. I'm having a crappy time with this issue as well. I've reset my phone to new and also taken it in to the Genius Bar. Diagnostics came out well so their  only solution for me was to buy another iphone6 for $300 as my phone is no longer under warranty. I've only had this phone for 1 1/2 years. this is so frustrating. I wonder if android users have the same problem.

  • by ickerus24,

    ickerus24 ickerus24 Jun 26, 2016 2:13 PM in response to ChicagoDriver
    Level 1 (4 points)
    Jun 26, 2016 2:13 PM in response to ChicagoDriver

    Read my post above yours.  It is such a cheap fix to at least try before you end up spending a lot of money unnecessarily.  If it doesn't work, then you are out $15.

     

    Just be very careful when fixing your phone so that you don't break anything else .

  • by ChicagoDriver,

    ChicagoDriver ChicagoDriver Jun 26, 2016 4:33 PM in response to ickerus24
    Level 1 (4 points)
    Jun 26, 2016 4:33 PM in response to ickerus24

    Thanks! Saw this after I posted. I've already started looking into this and ordered my kit. I forgot to mention this happened after Apple repaired my screen. I know phones drop all the time. I can't believe their only solution was for me to buy a new one.

  • by edwardfromberkeley,

    edwardfromberkeley edwardfromberkeley Jun 27, 2016 1:11 PM in response to aisen2
    Level 1 (13 points)
    iPhone
    Jun 27, 2016 1:11 PM in response to aisen2
    I just spoke with online support and was sent from first line support to advanced support. The advanced support rep looked into my profile and came back offering a one time exception to replace my out of warranty iPhone. If you are having this issue, I would recommend you give a call to customer support a try. But first make sure you go through the motions with the Genius bar. The combination of an error free HW diagnostic test and the factory refresh of the SW at the Genius Bar put me on solid ground for the replacement. The total time on the call today was 37 minutes.
  • by nzmejia,

    nzmejia nzmejia Jun 28, 2016 10:20 AM in response to aisen2
    Level 1 (4 points)
    Jun 28, 2016 10:20 AM in response to aisen2

    I have the same problem as everyone who has commented on this... I was wondering if it is a network problem. As in my case AT&T might have a glitch with the ios.9 software once I upgraded it... I was at the APPLE store the other day & they adviced I go on my iTunes and do the "restore" tactic. I did all that but to no avail... WAZE is stll not working and Apple Maps still has a glitch... SO ENFURIATING...

    I really want to get this fixed since WAZE is so much better to use than any other real-time navigation out there

  • by ickerus24,

    ickerus24 ickerus24 Jun 28, 2016 1:44 PM in response to nzmejia
    Level 1 (4 points)
    Jun 28, 2016 1:44 PM in response to nzmejia

    Please take a look at my post above on how I fixed this issue.  This is not an iOS glitch.  You likely need to replace the iPhone 6 Wifi Antenna Signal Flex Cable Ribbon.  It took me 1.5 hours and cost me $15 total.  All of the links and instructions are listed in my post.

  • by ziak1973,

    ziak1973 ziak1973 Jun 28, 2016 2:13 PM in response to ickerus24
    Level 1 (4 points)
    Jun 28, 2016 2:13 PM in response to ickerus24

    I am glad that you fixed your phone.  But Although I have replaced the flex cable ribbon and the wifi antenna, my GPS does not work.  I am sure its an iOS glitch. 

  • by ickerus24,

    ickerus24 ickerus24 Jun 28, 2016 2:36 PM in response to ziak1973
    Level 1 (4 points)
    Jun 28, 2016 2:36 PM in response to ziak1973

    Yea, if you already placed those two parts, something is wrong beyond our control.

     

    I would suggest following aisen2's response then and try the escalated help desk.  Just trying to be helpful as this has been a huge problem for me for almost a year.

     

    Hope everything works out.

  • by jalojado,

    jalojado jalojado Jul 1, 2016 9:08 PM in response to ickerus24
    Level 1 (4 points)
    Jul 1, 2016 9:08 PM in response to ickerus24

    I went to Apple to complain about this issue a number of times and they finally told me it would cost $379 CAD to fix.  I just walked away and finally tried these two items.  25mins later everything is working again.  It's not a software issue just faulty equipment.

    Links to the items below.

     

    Thanks

     

    https://www.amazon.ca/gp/product/B00YCKU3XS/ref=oh_aui_detailpage_o01_s00?ie=UTF 8&psc=1

    https://www.amazon.ca/gp/product/B00YCLQN2W/ref=oh_aui_detailpage_o01_s00?ie=UTF 8&psc=1

  • by nxd10,

    nxd10 nxd10 Jul 2, 2016 12:03 PM in response to Ingo2711
    Level 1 (4 points)
    iPhone
    Jul 2, 2016 12:03 PM in response to Ingo2711

    I have done all of these things - they don't work.  Take us seriously - we are not making this up.  I have also been to the Apple Store who spent an hour with me to no avail. This is a software, not a hardware problem.

     

    Location is accurate with a small location circle after after reset UNTIL APPS ARE ADDED.  Tried it from restore and factor reset and also manually loaded apps one at a time.  I have minimal additional apps loaded individually.  Location off on all of them except maps.  As soon as anything other than the default Apple apps are added, it loses exact location.  All of this indicates to me this is a SOFTWARE problem that showed up immediately after the 9.3.2 update.

     

    Maps location will often 'find' me again after a minute after I use 'find my iphone'.  But at the next update, it will lose me again. 

     

    When driving, it will sometimes find me accurately.  But then it does not update location correctly after finding me. So if I'm driving, it finds me, but I drive and it doesn't ping another new location for several minutes.  When I move out of it's original 'circle' of location accuracy it will have lost my location again.  It seems to locate me at the nearest cell phone repeater.  Wrong locations are consistent - the tollbooth at the highway exit, a local cell phone tower, a house around half mile from my house.

     

    I have lost at least 3 hours in the last week lost in the city because neither Maps nor Google Maps can find my location and does not update location in real time.  It always did before this update.

  • by CoronaX,

    CoronaX CoronaX Jul 3, 2016 2:16 PM in response to aisen2
    Level 1 (4 points)
    Jul 3, 2016 2:16 PM in response to aisen2

    After couple of full factory restores and visits to apple store. Replaced the 'Wifi Antenna Signal Flex Cable Ribbon'. Followed the instructions on iFixit and got the part from Amazon. GPS accuracy issue RESOLVED.

first Previous Page 10 of 17 last Next