aisen2
Level 1 (67 points)
iPhone

Q: gps not working properly after iOS 9.3 update

Hi all.

 

After updating to iOS 9.3 my GPS cannot find my exact location. It keeps telling me I am in a big area, (Triangulating) seems like it does not activate the GPS.

Sometimes very little it works and give me the correct position, but 97% of the time its not working. Anyone else with the same problem?

 

Besides that: A hot phone & bad WIFI

 

iPhone 6 running iOS 9.3

iPhone 6, iOS 9.3

Posted on Mar 23, 2016 1:25 PM

by Ingo2711,Apple recommended
Ingo2711 Ingo2711
Level 7 (25,824 points)
iPhone
A:

Did you already force restart the phone by holding the sleep and home button for about 10sec, until the Apple logo comes back again?

You will not lose data by resetting, but it can clear some glitches after installing new software or apps.

 

If this does not work, and to make sure that this is not software related, set it back to factory settings, without using a backup afterwards. Test your Wifi and GPS features.

In case it works again, restore from the backup, if it does not, the problem could be hardware related and the phone has to be checked by Apple or an Apple Authorized Service Provider.

Use iTunes to restore your iOS device to factory settings - Apple Support

iPhone - Contact Support - Apple Support

Posted on Mar 24, 2016 1:15 AM

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aisen2

Q: gps not working properly after iOS 9.3 update

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  • by tim202,

    tim202 tim202 Aug 15, 2016 11:29 AM in response to brfergus
    Level 1 (18 points)
    iPad
    Aug 15, 2016 11:29 AM in response to brfergus

    Thanks for the tip

  • by lilihart,

    lilihart lilihart Aug 16, 2016 2:13 PM in response to mikedaddy73
    Level 1 (4 points)
    iPhone
    Aug 16, 2016 2:13 PM in response to mikedaddy73

    This is exactly the issue I am having and Apple told me the same thing, pay to replace it. My phone was 2 months out of warranty. Awesome. Do you have a link to the tutorial that you used to repair it? I'm at the end of my rope, I'll try anything now.

  • by rreelleenn,

    rreelleenn rreelleenn Aug 18, 2016 9:21 PM in response to aisen2
    Level 1 (4 points)
    Aug 18, 2016 9:21 PM in response to aisen2

    I've been having the same issue for the past few weeks. Also, I'm having trouble connecting to LTE.

     

    I took my iPhone 6 to Apple twice. The first time, they said it's a problem with the SIM card. I was still having issues so when I went back, they tested my SIM card in one of their tester iPhones and then they tested another SIM card in my iPhone. Finally after they concluded that it is a problem with the hardware itself and not AT&T, they offered a solution of replacing my iPhone 6 with the exact model for $299. Crazy! I'm not even done paying off for the 128GB iPhone under the installment plan! I see that iOS 10 resolved the issue for others but it didn't work for me.

     

    I hope Apple will acknowledge this issue and fix it soon. It is very frustrating to not have GPS while traveling and my iPhone is constantly searching for its location so it's eating up all my data!

  • by Fenil bharat,

    Fenil bharat Fenil bharat Aug 19, 2016 7:01 AM in response to h-n-s
    Level 1 (12 points)
    iPhone
    Aug 19, 2016 7:01 AM in response to h-n-s

    Did you get any fix from Apple??

  • by Fenil bharat,

    Fenil bharat Fenil bharat Aug 19, 2016 7:52 AM in response to aisen2
    Level 1 (12 points)
    iPhone
    Aug 19, 2016 7:52 AM in response to aisen2

    Apple Inc. monitors and removed my post since i mentioned about iOS __ - but they are not able to fix the issue (ironically this is a shame).

     

    The price tag of iPhone is too **** high, and then the reliability is questionable. Apple Inc - Please escalate this ticket, before this problem becomes a nightmare.

  • by Fenil bharat,

    Fenil bharat Fenil bharat Aug 19, 2016 7:56 AM in response to aisen2
    Level 1 (12 points)
    iPhone
    Aug 19, 2016 7:56 AM in response to aisen2

    I have the same problem, GPS shows inaccurate location on cellular data and does not track my location while driving (so no way to navigation instructions).

     

    It gives somewhat closer estimate of location while on WiFi. I was using iOS 9.3.4 when this issue started - now upgraded to iOS __ - still the problem exists.

     

    Did anyone find a way to fix this??

  • by cbird64,

    cbird64 cbird64 Aug 19, 2016 8:44 AM in response to aisen2
    Level 1 (12 points)
    iPhone
    Aug 19, 2016 8:44 AM in response to aisen2

    Third times a charm. Apple keeps erasing my comments! Good to know they can swiftly come in here when they want to subvert the fact that there is clearly a hardware flaw here. Anyways, I have the same issue. I brought my phone to my carrier and they replaced it for free with another iPhone 6. Guess what? Same issue. I've upgraded to the latest iOS, same issue. I've had the issue since iOS 8.4. I'm exploring iFixit now for a hardware solution.

  • by Fenil bharat,

    Fenil bharat Fenil bharat Aug 19, 2016 8:52 AM in response to cbird64
    Level 1 (12 points)
    iPhone
    Aug 19, 2016 8:52 AM in response to cbird64

    True, they do swiftly remove our comments - if we mention the iOS __ . 

    I my case the replacement from apple or carrier is not an option - paid in full while i bought it and the warranty has expired.

     

    Please post on discussion - if you find a way to fix this.

    It is a nightmare to drive in NY without a GPS.

  • by rvmotta,

    rvmotta rvmotta Aug 21, 2016 10:11 AM in response to Ingo2711
    Level 1 (4 points)
    iPhone
    Aug 21, 2016 10:11 AM in response to Ingo2711

    I've restored my phone to factory settings and I'm still having this issue. Sometimes the GPS works for a few minutes but then it loses GPS again and I have to wait several hours for it to get it back. This is very annoying and it looks like a firmware issue.

  • by yoganan,

    yoganan yoganan Aug 23, 2016 3:24 AM in response to Ingo2711
    Level 1 (4 points)
    Aug 23, 2016 3:24 AM in response to Ingo2711

    I am having the same problem since updating my software a few weeks ago. Its coming up to 2 years since i have my iphone 6 and never had a problem with it. This seem to be affecting a lot of people and Apple is not doing anything about it.

    I have an appointment with the Genius Bar in Westfield Stratford on Thursday 25/08/16 and will update on the result.

  • by Nitti303,

    Nitti303 Nitti303 Aug 23, 2016 2:37 PM in response to aisen2
    Level 1 (8 points)
    iPhone
    Aug 23, 2016 2:37 PM in response to aisen2

    Same issues here, been on chat, phone calls, the Service Provider and on the phone again, soft reset, hard reset, factory reset, upgraded to 10.0, calibrated gps, reset network settings...jumped up and down, turned in circles and nothing is working...I am still being told to buy a $299 device from them....but this is not caused by me, it was caused after my 9.3 software install...I was told the software install caused the hardware issues/failures.

  • by Nitti303,

    Nitti303 Nitti303 Aug 23, 2016 2:38 PM in response to rreelleenn
    Level 1 (8 points)
    iPhone
    Aug 23, 2016 2:38 PM in response to rreelleenn

    Same thing for me too! i went to 10.0, not resolution and they tell me to pay another $299 for a new phone!

  • by hjonpark,

    hjonpark hjonpark Aug 23, 2016 4:16 PM in response to aisen2
    Level 1 (4 points)
    Aug 23, 2016 4:16 PM in response to aisen2

    I had the same problem. My Apple Maps and Google Maps work fine when I'm connected to wifi. But on cellular data, none of the navigation apps worked. Apple Tech Support and multiple "Geniuses" were stumped. Then I stumbled on this and it worked!:

     

    SETTINGS>PRIVACY>LOCATION SERVICES>make sure Location Services is toggled ON. Then in the middle of this screen: SHARE MY LOCATION>make sure Share My Location is toggled ON. If you found any of these to be toggled OFF then that was your problem (just like me).

     

    Now my Apple Maps and Google Maps work just fine. Hope it works for you too!

  • by Nitti303,

    Nitti303 Nitti303 Aug 24, 2016 8:52 AM in response to Nitti303
    Level 1 (8 points)
    iPhone
    Aug 24, 2016 8:52 AM in response to Nitti303

    Thanks for the help David Nazar and hjonpark. I see once again, your posts were removed...funny. Ill be looking into your feedback myself and will post back once I can

  • by Maxirus95,

    Maxirus95 Maxirus95 Aug 24, 2016 11:28 AM in response to aisen2
    Level 1 (4 points)
    Aug 24, 2016 11:28 AM in response to aisen2

    My iphone 6s also has some faulty in the GPS since 9.3 update .

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