AT&T NumberSync not working on my iMac or MacBook Pro

Question

Level 1

11 points

AT&T NumberSync not working on my iMac or MacBook Pro

I recently set up AT&T Wi-Fi calling and NumberSync and everything works great on my iPad. I can turn my phone off or turn Wi-Fi off, or put my iPhone on a different Wi-Fi network than my iPhone is on, and no problems, I can still make a call and receive a call on my iPad, just like I should be able to.

However, this is NOT the case on my iMac and MacBook Pro.

I am running the very latest version of El Capitan (released yesterday, March 22, 2016) and unless my iPhone and my computers are on the same Wi-Fi network, FaceTime just gives me the error message stating that my iPhone isn't available and that both my Mac and my iPhone must be on the same Wi-Fi network.

Shouldn't it work exactly the same way on my Mac as it does on my iPad?

(And, yes, I am logged into the same iCloud account on all of my devices.)

Any help would be greatly appreciated!

Kirk

Posted on Mar 23, 2016 2:30 PM

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Answer 1

tempily

Level 1

21 points

Mar 26, 2016 11:51 AM in response to kriknosretep

You also need to activate WiFi calling in FaceTime settings on your Macs, and make sure they're set to use your iPhone's number as callerID. After I did that, even if my iPhone is powered down, calls still come in over WiFi on my MacBook Pro. Surprisingly, SMS messages do as well, in addition to iMessage.

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Answer 2

kriknosretep Author

Level 1

11 points

Mar 29, 2016 8:30 AM in response to tempily

Yep, I've done that. It's all set up correctly, it just isn't working.

Oddly, it suddenly started working properly about two nights ago on both my iMac and my MacBook Pro. I was able to turn off Wi-Fi and even completely turn off my iPhone, and everything worked great.

Then, the next day, it just randomly stopped working again on my MacBook Pro. I have not tested my iMac. Nothing was changed at all before it started working or after it stopped working.

Also, on my MacBook Pro, even if I am on the same Wi-Fi network, FaceTime will not open open up to allow me to take incoming calls on the computer. It's completely bizarre.

Kirk

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Answer 3

johnCTS

Level 1

8 points

Jul 20, 2016 3:23 PM in response to kriknosretep

I had number sync via AT&T working correctly on a mac pro and a macbook pro, both quit working after AppleCare replaced my iPhone with a refurbished unit. I cannot seem to re-activate the service. Please advise on any tips or tricks to get it working again.

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Answer 4

mjdindc

Level 1

60 points

Aug 21, 2016 4:54 PM in response to johnCTS

I'm having the same problem. It was working and no longer will. I get all the notifications and passcode.

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