bagusfrommadiun
Level 1 (4 points)
Applications

Q: my iphone locked after instal ios 9.3

i already instal ios 9.3

after instalation,my iphone has restart.

and then i need to sign in to icloud

and the problem is, this iphone is given by my dads friend and he down know yhe icloud id..

any one here can help me to unlock my phone?

thanks

iPhone 5, iOS 9.3

Posted on Mar 23, 2016 8:06 PM

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bagusfrommadiun

Q: my iphone locked after instal ios 9.3

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  • by Jay-Ray,

    Jay-Ray Jay-Ray Mar 23, 2016 8:09 PM in response to bagusfrommadiun
    Level 4 (2,699 points)
    iPhone
    Mar 23, 2016 8:09 PM in response to bagusfrommadiun

    f the partial email that appear seems to be yours, or you think it might be, follow these steps:

    -Restart your iOS device and try to sign in again.

    -Visit appleid.apple.com and sign in to ensure your password is correct.  If you change anything here, only change your password.  Try to sign in again on the iPhone.

    -Plug it into iTunes on a computer and put in your Apple ID and Password when it prompts you (like it did on your iOS device).

    -Check iCloud.com in Settings.  If you see your iOS device listed, remove it from account (don't erase or hit lost mode). Restart your device and try to set it up again.

    -These steps should fix most issues.  For anyone else, you will have to contact Apple (1-800-MY-APPLE or getsupport.apple.com).

     

    If it is most certainly the previous owner's Apple ID that it is requesting, you can read more here: iCloud: Activation Lock  Basically, the previous owner will have to remove the lock via iCloud.com or sign in directly on your device.

    Here are some resources he can use:

    If you forgot your Apple ID - Apple Support

    If you forgot your Apple ID password - Apple Support

     

    I hope that helps!