GCOregon

Q: Unable to activate IPad after updating IOS

I just updated Itunes on my PC and also installed the latest IOS on my IPad.  Message says IPad couldn';t be activated because the activation server is temporarily unavailable.  I have turned it on and off but I still get the same message.

iPod touch, Windows 7

Posted on Mar 23, 2016 10:40 PM

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Q: Unable to activate IPad after updating IOS

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  • by norm123,

    norm123 norm123 Mar 25, 2016 10:46 AM in response to GCOregon
    Community Specialists
    Mar 25, 2016 10:46 AM in response to GCOregon

    Hey GCOregon,

    I understand that you are unable to activate your iPad after upgrading. Let's see if we can get this sorted out. 

    Now I am unsure of what model you are using, but if it is an iPad 2 GSM model, you can put it into recovery mode and update your iPad. You will see two options and make sure to pick the Upgrade option. Once that is done, you shouldn't have an issue. If you do, then you will need to contact Apple Support for further assistance. 

    If you can’t activate your iPad 2 (GSM model) after you update to iOS 9.3
    https://support.apple.com/en-us/HT206214


    Take it easy

  • by GCOregon,

    GCOregon GCOregon Mar 25, 2016 8:42 PM in response to norm123
    Level 1 (0 points)
    iOS Apps
    Mar 25, 2016 8:42 PM in response to norm123

    Thank you Norm for your advice.  I went through the process of updating following the instructions as you suggested. I tried it and it seemed to download the update on my IPad2 but  I still get the message on the IPad that the activation server is temporarily unavailable.  ITunes on my PC says it doesn't find this IPad.  Any other suggestions?

     

    Thank you for your time.  I love my IPad and I hope I can get it up and running again.  I may have to go into the Apple store next week.  Would it be advisable to take along our PC that ITunes is loaded onto as well as the IPad?

  • by norm123,Helpful

    norm123 norm123 Mar 26, 2016 8:31 AM in response to GCOregon
    Community Specialists
    Mar 26, 2016 8:31 AM in response to GCOregon

    Hi GCOregon,

    Sorry to hear that it didn't work out. You can take your PC with you but the store will have the ability to update or restore your iPad without it. The only thing you would need it for would be restoring from a backup if that is needed. 

    Contact Apple Support
    https://www.apple.com/support/contact/


    Take care

  • by GCOregon,

    GCOregon GCOregon Mar 26, 2016 8:33 AM in response to norm123
    Level 1 (0 points)
    iOS Apps
    Mar 26, 2016 8:33 AM in response to norm123

    Thank you for your help Norm.  I may try one more time tomorrow before I take it in on Monday.  I can always sync the IPad with the computer later.  I just hope I don't lose a couple of word documents I have on the IPad.  I back up my IPhone to the cloud but hadn't worried about the tablet but now I will pay more attention.

     

    Have a happy Easter.

    Ginny

  • by norm123,

    norm123 norm123 Mar 26, 2016 9:09 AM in response to GCOregon
    Community Specialists
    Mar 26, 2016 9:09 AM in response to GCOregon

    Greetings Ginny,

    Let me know how it goes. Happy easter to you too. 

    Have a good day.

  • by GCOregon,

    GCOregon GCOregon Mar 30, 2016 4:25 PM in response to norm123
    Level 1 (0 points)
    iOS Apps
    Mar 30, 2016 4:25 PM in response to norm123

    Norm,

     

    I ended up calling Apple Support and was connected to Bradley Grice who ended up having to Restore my IPad.  The only thing I lost was a couple of Word documents, My FITBIT app(couldn't find the matching one in the App Store--but I have it on my IPhone anyway.)  Then I had trouble with my Anker keyboard and case not syncing so he helped me the next day with that problem.  He was soooo patient, attentive to my issues and lack of some understanding about this.  He spent a great deal of time with me, sent me his number and when I did contact him about the keyboard and bookmarks, he helped with those as well.  I am sooo thankful.  Wow, I am impressed with both your help and that of Brad's.  Both of you wanted me to be satisfied with the results and I certainly am.

     

    Thanks again and by spending a lot of time on the phone, I didn't have to drive out of my way, to go to the Apple Store and then wait there as well.

     

    Ginny

  • by norm123,

    norm123 norm123 Mar 31, 2016 6:04 AM in response to GCOregon
    Community Specialists
    Mar 31, 2016 6:04 AM in response to GCOregon

    Hey Ginny, 

    That is good to hear that you got it sorted out. Thanks for letting me know and others what steps you took to get your iPad working. 

    Thanks for using Apple Support Communities. 

    Have a great one.