When we try to go to an app, it jumps around the screen. You swipe left and it goes down. You swipe up and it goes down. Does this within the main screen and within apps.
Also, when you tell Siri to open an app, like Netflix, she says we don't have it.
Very disappointed. Doubly disappointed b/c my local Genius bar is saying there are no appts avail.
AppleTV 2
Hello there, mmjkja.
It sounds like your Siri remote isn't working as expected with your Apple TV (4th Generation). The following Knowledge Base article offers up some great pointers for troubleshooting:
Get help with your Siri Remote or Apple TV Remote
If your Siri Remote responds slowly or doesn't respond
If you need help while setting up your Apple TV, use other steps. Otherwise, use these steps and try again after each:
- Charge your Siri Remote or Apple TV Remote for ten minutes (use a Lightning to USB cable and a USB wall charger).
- Pair your remote again: Set the remote within three inches of and pointing at your Apple TV. Then press and hold the Menu and Volume Up buttons for five seconds.
- Restart your Apple TV.
- If you still need help, contact Apple Support.
There's also some great information on using Siri on the Apple TV (4th generation) in this article:
Use Siri on your Apple TV (4th generation)
Thanks for reaching out to Apple Support Communities.
Cheers.
Gen 4 Apple TV remote not working
