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noor.khaleel

Q: locked out my purchased ipad

Hi,

I'm having trouble with my mum ipad i bought it from Walmart 2013 and sign up for a yahoo account for the activation , couple of days ago she followed the update notification , updated her ipad and boom she was locked out of it , stuck with the activation screen at the startup , itred every possible way to sign in i know the account i have access to it , i also used my own account but it wont unlock , keeps saying ( can't use this ID to unlock the device ). Help Please !!!!

iPad 2, iOS 9

Posted on Mar 24, 2016 12:33 AM

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Q: locked out my purchased ipad

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  • by King_Penguin,

    King_Penguin King_Penguin Mar 24, 2016 2:11 AM in response to noor.khaleel
    Level 10 (133,636 points)
    iTunes
    Mar 24, 2016 2:11 AM in response to noor.khaleel

    You are using the account id, and password, that was being used in Settings > iCloud on the iPad (trying your id, if that wasn't the account that was being used, won't work) ? The iPad shows in the Find My iPhone section of that account on http://www.icloud.com ?

     

    If it's not accepting the id, and if you were the original purchaser of the iPad (i.e. it wasn’t bought used) then you could try going to an Apple Store (make a Genius Bar appointment if you do) or try contacting iTunes Support online (http://www.apple.com/support/itunes/contact/) and see if they can remove the iPad from the account - they are likely to want to see proof of ownership before they might help e.g. original receipt with the serial number on it

  • by MichelPM,

    MichelPM MichelPM Mar 24, 2016 3:12 AM in response to noor.khaleel
    Level 6 (13,779 points)
    iPad
    Mar 24, 2016 3:12 AM in response to noor.khaleel

    There is a known issue/glitch with Apple's activation servers.

    Apple, I believe, has acknowledge and recognized this issue with activation server difficulties with certain iPad models and have stated that they are working on this issue and that it will be resolved as soon as possible.

    Hopefully sooner.