AT&T transferring phone: account type not supported

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Level 1

15 points

AT&T transferring phone: account type not supported

My "AT&T account type is not supported," says the Apple site. And so I can't purchase the new phone this morning. The full message is:

"Account type not supported. We're sorry. Your existing rate plan is not an eligible AT&T iPhone plan. You can proceed by activating a new account now or visit an AT&T store to keep your current phone number."

As I write it is 3:30 a.m. so no CHAT is available or even phone support (Eastern Standard Time / Florida).

I have a very good-priced GoPhone account. Is there any shared suggestion along these lines: if I change to a different (read: more expensive) AT&T account through the Apple portal (which appears to be avail. but I haven't done this yet) are all GoPhones not supported, or just my good-priced one.

I wouldn't be up this early in the morning if it weren't for the new 4se coming out.

Thanks. Suggestions are heartily welcome!

MacBook Pro, Mac OS X (10.6.4), 3G iPad lover, iPhone user

Posted on Mar 24, 2016 12:54 AM

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Answer 1

anypats

Level 7

21,357 points

Mar 24, 2016 6:11 AM in response to Judith-Emily

You'll want to talk to AT&T about your account as this is a user-to-user forum and won't know what options you have. My best guess is that you'll need to purchase an unlocked iPhone SE and then you should be able to use your GoPhone SIM. But again, only AT&T will be able to answer this for you.

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Answer 2

KiltedTim

Level 10

225,774 points

Mar 24, 2016 7:29 AM in response to Judith-Emily

AT&T does not support / permit the use of iPhones on their Go Phone service. You will have to switch to a post-paid plan if you want to use an iPhone on AT&T.

Yes, people have been able to get it to work (you would have to purchase an unlocked phone with no reference to AT&T), but when they find out you're using an iPhone on Go Phone (and they will find out) they will terminate the service.

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