michelelyn

Q: After IOS 9.3 Update Links no longer work

I recently updated my iphone 6 to IOS 9.3 and now when i click on a link from email, text, or safari the app freezes and does not take me to the link.  Can anyone help me with this?

iPhone 6, iOS 9.3

Posted on Mar 24, 2016 6:22 AM

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Q: After IOS 9.3 Update Links no longer work

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  • by AdrianaG,

    AdrianaG AdrianaG Mar 28, 2016 7:05 AM in response to michelelyn
    Level 1 (23 points)
    iPad
    Mar 28, 2016 7:05 AM in response to michelelyn

    A TEMPORARY SOLUTION TO THE iOS 9.3 EMAIL AND SEARCH LINK ISSUES:

     

    MAIL ISSUES

    1. IF you use Gmail exclusively, download the Gmail app and access you mail through it.  Links work.
    2. IF you dont use Gmail, set up a Gmail account, then route your other mail through it as explained here:  http://www.radiantd.com/how-to-route-domain-email-through-gmail/. Then download the Gmail app and access email and links through it.

    SEARCH/SAFARI ISSUES

    1. DOwnload the Google Search app, do your searching through this portal. Links work.

    NEither of these is perfect but it gets around the current paralysis.  Issues:

    • There are no Search Tools in the Google search app, so you cannot filter by date, etc.
    • I haven't figured out how to access recently deleted trash in the Gmail app

     

    I hope this helps some of you to survive this mess.

  • by Jhemers,

    Jhemers Jhemers Mar 28, 2016 7:27 AM in response to michelelyn
    Level 1 (4 points)
    Mar 28, 2016 7:27 AM in response to michelelyn

    I have the same problem as do many people. I went to the Apple Store in Barcelona and they said it's a known issue with iOS 9.3 for some people. I have the 6s plus so it's not to do with the age of the phone. They advised to backup my phone to pc and reset to factory which is a real pain. As on vacation don't have that ability so it's really frustrating. I guess Apple will get an update out as soon as possible as there are many frustrated users right now. Come on Apled get this fixed already !!

  • by EmeMor,

    EmeMor EmeMor Mar 28, 2016 7:30 AM in response to Jhemers
    Level 1 (4 points)
    Mar 28, 2016 7:30 AM in response to Jhemers

    Probably this will be my last IPhone. I´ve changed the MacBook + Ipad by one Surface Pro with Win10... and now the phone will be a next generation Android. Again, Miss you Steve... I never heard something else like this from Apple: Activation Problem and Hyperlink Problem. Ridiculous... and they know about it and they do NOTHING.

  • by dotrinh,

    dotrinh dotrinh Mar 28, 2016 2:12 PM in response to michelelyn
    Level 1 (4 points)
    Mar 28, 2016 2:12 PM in response to michelelyn

    Starting today I have the same issue, but happening in both Chrome and Safari where clicking a URL does not work anymore.

     

    Also when clicking URL in Mail, the Mail app itself hangs and is no longer responsive. Seeing too many posts on various sites about this issue for Apple not to act on it soon.

     

    I have an iPhone 6s running iOS 9.3

  • by Zsoldier,

    Zsoldier Zsoldier Mar 28, 2016 2:27 PM in response to Zsoldier
    Level 1 (9 points)
    Mar 28, 2016 2:27 PM in response to Zsoldier

    Found another pattern:

    1. iCloud Sync
      1. I downloaded an app on another device and it installed in my iPhone that is having issues, problem reappeared.
      2. I turned off safari and app install syncs.
    2. Installed a new app that made use of Universal links
      1. Fuel Rewards in this case, I added a passbook, it directed me to Safari and I was able to add it.
      2. Links then began to have issues after that.
      3. Uninstalled Fuel Rewards and rebooted phone, problem gone.

    I've noticed that in xCode, the apps that are questionable do seem to appear in device logs as a crash.  That's been helping me to identify which apps I need to target to delete and reboot phone.

  • by KenVarner,

    KenVarner KenVarner Mar 28, 2016 9:44 PM in response to michelelyn
    Level 1 (4 points)
    Mar 28, 2016 9:44 PM in response to michelelyn

    im making an apt with Apple to get a new phone this is ********

  • by randir2d2,

    randir2d2 randir2d2 Mar 28, 2016 10:30 PM in response to michelelyn
    Level 1 (8 points)
    Mar 28, 2016 10:30 PM in response to michelelyn

    Same problem with my iPhone 6s since the update to 9.3. links don't work, apps freeze, etc. Tried a Reboot and it is no better. I heard, after I had already updated to 9.3, Apple will be coming out with another update soon to fix the issues. Hoping that is true.

  • by consens,

    consens consens Mar 29, 2016 12:42 AM in response to consens
    Level 1 (8 points)
    Mar 29, 2016 12:42 AM in response to consens

    Unfortunately what I posted a couple of days ago is false! Yes, the links in Safari do function again, but links from emails or other Apps do NOT!

  • by trancu,

    trancu trancu Mar 29, 2016 1:18 AM in response to michelelyn
    Level 1 (4 points)
    Mar 29, 2016 1:18 AM in response to michelelyn

    I understand from someone who has opened 3 tickets with Apple that they are planning to release an update on April 2nd to fix these bugs. I do not know if this information is correct but I thought I would share it here. As a long term Apple user I can only express my disappointment not only for the release of a seriously flawed version of the iOS but also at how the company is managing the issue. We can neither spend our days without search nor can we spend time playing around with Apps and the iOS to find a self made solution to the problem. Apple get a move on!

  • by joe_7399,

    joe_7399 joe_7399 Mar 31, 2016 11:49 AM in response to michelelyn
    Community Specialists
    Mar 31, 2016 11:49 AM in response to michelelyn

    Hello michelelyn,

     

    Thanks for using the Apple Support Communities!

     

    From your question, I understand that hyperlinks are not behaving as expected after updating to iOS 9.3. We know how frustrating situations like this can be and we want to make sure your devices are working as expected.

     

    iOS 9.3.1 was recently released. Performing this update should resolve this situation.

     

    If hyperlinks don't open in Safari, Mail, or Messages after updating to iOS 9.3 - Apple Support

     

    Cheers!

  • by aladak,Apple recommended

    aladak aladak Mar 31, 2016 1:30 PM in response to joe_7399
    Level 1 (11 points)
    Mar 31, 2016 1:30 PM in response to joe_7399

    9.3.1 resolved my issues.

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