dlagoe

Q: Safari causes Freezing requiring hard reboot

Running Safari under OSX 10.11.4 on my iMAC recently started causing multiple freezes per day which could only be remedied by a hard reboot - using the power button. After running disk utility and resetting pram - no change. I stopped using Safari & switched to firefox and the problem has not occurred for 3 days.

The reason I switched from PC to mac was to get away from such annoying system crashes. I have seen many posts from folks with similar problems but I don't know how to decide which of the hundreds of different suggestions will actually solve the problem. Hopefully someone can give me some direction. Spending countless hours trying to correct software problems is not my cup of tea. Maybe it's time to give a PC another try.

iMac (21.5-inch Mid 2010), OS X El Capitan (10.11.4)

Posted on Mar 24, 2016 6:26 AM

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Q: Safari causes Freezing requiring hard reboot

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  • Helpful answers

  • by JimmyCMPIT,

    JimmyCMPIT JimmyCMPIT Mar 24, 2016 6:56 AM in response to dlagoe
    Level 5 (7,491 points)
    Mac OS X
    Mar 24, 2016 6:56 AM in response to dlagoe

    is safari freezing on a particular site or is it freezing after a certain amount of time on any site?

    are you running an mac Anti Virus or 3rd party cleaning or management software (clean my mac, mac keeper, etc.) - if so remove them immediately, Mac AV is not as flexible as Windows AV and more importantly it's not needed and the management software is incompatible with the integration OS X already has and it will cause serious problems.

    have you removed your external devices (except mouse and keyboard) to see if there is an incompatibility?

     

    if the problem persists post and etrecheck report here so the volunteers can analyze

    http://etrecheck.com

  • by Paul_31,

    Paul_31 Paul_31 Mar 24, 2016 6:56 AM in response to dlagoe
    Level 6 (13,925 points)
    Mar 24, 2016 6:56 AM in response to dlagoe

    Do you have any Safari Extensions installed (Safari>Preferences>Extensions)? If so, try disabling them all, quit and relaunch Safari and test. If the problem goes away re-enable one extension and test and repeat this process until you (hopefully) find the troublesome extension.

  • by ap3st3r,

    ap3st3r ap3st3r Mar 24, 2016 7:16 AM in response to JimmyCMPIT
    Level 1 (10 points)
    Mac OS X
    Mar 24, 2016 7:16 AM in response to JimmyCMPIT

    I am having the same problem but I noticed that Safari seems to be crashing when I visit articles on www.nytimes.com.

  • by dlagoe,

    dlagoe dlagoe Mar 24, 2016 7:18 AM in response to JimmyCMPIT
    Level 1 (6 points)
    Mac OS X
    Mar 24, 2016 7:18 AM in response to JimmyCMPIT

    I do not use any antivirus software. The problem appears not to be site specific, it has happened on several different sites accessed with Safari. No problems when using firefox.

  • by Linc Davis,

    Linc Davis Linc Davis Mar 24, 2016 8:16 AM in response to dlagoe
    Level 10 (207,963 points)
    Applications
    Mar 24, 2016 8:16 AM in response to dlagoe

    1. This procedure is a diagnostic test. It changes nothing, for better or worse, and therefore will not, in itself, solve the problem. But with the aid of the test results, the solution may take a few minutes, instead of hours or days.

    The test works on OS X 10.8 ("Mountain Lion") and later. I don't recommend running it on older versions of OS X. It will do no harm, but it won't do much good either.

    Don't be put off by the complexity of these instructions. The process is much less complicated than the description. You do harder tasks with the computer all the time.

    2. If you don't already have a current backup, please back up all data before doing anything else. The backup is necessary on general principle, not because of anything in the test procedure. Backup is always a must, and when you're having any kind of trouble with the computer, you may be at higher than usual risk of losing data, whether you follow these instructions or not.

    There are ways to back up a computer that isn't fully functional. Ask if you need guidance.

    3. Below are instructions to run a UNIX shell script, a type of program. As I wrote above, it changes nothing. It doesn't send or receive any data on the network. All it does is to generate a human-readable report on the state of the computer. That report goes nowhere unless you choose to share it. If you prefer, you can act on it yourself without disclosing the contents to me or anyone else.

    You should be wondering whether you can believe me, and whether it's safe to run a program at the behest of a stranger. In general, no, it's not safe and I don't encourage it.

    In this case, however, there are ways for you to decide whether the program is safe without having to trust me. First, you can read it. Unlike an application that you download and click to run, it's transparent, so anyone who understands the code can verify what it does.

    You may not be able to understand the script yourself. But variations of it have been posted on this website many times over a period of years. Any one of the millions of registered users could have read the script and raised the alarm if it was harmful. Then I would not be here now and you would not be reading this message. See, for example, this discussion.

    Nevertheless, if you can't satisfy yourself that these instructions are safe, don't follow them. Ask for other options.

    4. Here's a general summary of what you need to do, if you choose to proceed:

    ☞ Copy the text of a particular web page (not this one) to the Clipboard.

    ☞ Paste into the window of another application.

    ☞ Wait for the test to run. It usually takes a few minutes.

    ☞ Paste the results, which will have been copied automatically, back into a reply on this page.

    These are not specific instructions; just an overview. The details are in parts 7 and 8 of this comment. The sequence is: copy, paste, wait, paste again. You don't need to copy a second time.

    5. Try to test under conditions that reproduce the problem, as far as possible. For example, if the computer is intermittently slow, run the test during a slowdown.

    You may have started up in safe mode. If the system is now in safe mode and works well enough in normal mode to run the test, restart as usual before running it. If you can only test in safe mode, do that.

    6. If you have more than one user, and only one user is affected by the problem,, and the affected user is not an administrator, then please run the test twice: once while logged in as the affected user, and once as an administrator. The results may be different. The user that is created automatically on a new computer when you start it for the first time is an administrator. If you can't log in as an administrator, test as the affected user. Most personal Macs have only one user, and in that case this section doesn’t apply. Don't log in as root.

    7. Load this linked web page (on the website "Pastebin.") Press the key combination command-A to select all the text, then copy it to the Clipboard by pressing command-C.

    8. Launch the built-in Terminal application in any one of the following ways:

    ☞ Enter the first few letters of its name ("Terminal") into a Spotlight search. Select it in the results (it should be at the top.)

    ☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.

    ☞ Open LaunchPad and start typing the name.

    Click anywhere in the Terminal window to activate it. Paste from the Clipboard into the window by pressing command-V, then press return. The text you pasted should vanish immediately.

    9. If you're logged in as an administrator, you'll be prompted for your login password. Nothing will be displayed when you type it. You will not see the usual dots in place of typed characters. Make sure caps lock is off. Type carefully and then press return. You may get a one-time warning to be careful. If you make three failed attempts to enter the password, the test will run anyway, but it will produce less information. If you don't know the password, or if you prefer not to enter it, just press return three times at the password prompt. Again, the script will still run.

    If the test is taking much longer than usual to run because the computer is very slow, you might be prompted for your password a second time. The authorization that you grant by entering it expires automatically after five minutes.

    If you're not logged in as an administrator, you won't be prompted for a password. The test will still run. It just won't do anything that requires administrator privileges.

    10. The test may take a few minutes to run, depending on how many files you have and the speed of the computer. A computer that's abnormally slow may take longer to run the test. While it's running, a series of lines will appear in the Terminal window like this:

        Test started
            Part 1 of 4 done at: … sec
            …
            Part 4 of 4 done at: … sec
        The test results are on the Clipboard.
        Please close this window.

    The intervals between parts won't be exactly equal, but they give a rough indication of progress.

    Wait for the final message "Please close this window" to appear—again, usually within a few minutes. If you don't see that message within about 30 minutes, the test probably won't complete in a reasonable time. In that case, press the key combination control-C or command-period to stop it. Then go to the next step. You'll have incomplete results, but still something.

    In order to get results, the test must either be allowed to complete or else manually stopped as above. If you close the Terminal window while the test is still running, the partial results won't be saved.

    11. When the test is complete, or if you stopped it manually, quit Terminal. The results will have been saved to the Clipboard automatically. They are not shown in the Terminal window. Please don't copy anything from there. All you have to do is start a reply to this comment and then paste by pressing command-V again.

    At the top of the results, there will be a line that begins with the words "Start time." If you don't see that, but instead see a mass of gibberish, you didn't wait for the "close this window" message. Please wait for it and try again.

    If any private information, such as your name or email address, appears in the results, anonymize it before posting. Usually that won't be necessary.

    12. When you post the results, you might see an error message on the web page: "You have included content in your post that is not permitted," or "The message contains invalid characters." That's a bug in the software that runs this website. Please post the test results on Pastebin, then post a link here to the page you created.

    If you have an account on Pastebin, please don't select Private from the Paste Exposure menu on the page, because then no one but you will be able to see it.

    13. When you're done with the test, it's gone. There is nothing to uninstall or clean up.

    14. This is a public forum, and others may give you advice based on the results of the test. They speak for themselves, not for me. The test itself is harmless, but whatever else you do may not be. For others who choose to run it, I don't recommend that you post the test results on this website unless I asked you to.

    15. The linked UNIX shell script bears a notice of copyright. Readers of ASC may copy it for their own personal use. Neither the whole nor any part may be redistributed.

  • by dlagoe,

    dlagoe dlagoe Mar 24, 2016 9:10 AM in response to Paul_31
    Level 1 (6 points)
    Mac OS X
    Mar 24, 2016 9:10 AM in response to Paul_31

    Thanks, I'll try disabling extensions to see if that helps.

  • by dlagoe,

    dlagoe dlagoe Mar 24, 2016 12:36 PM in response to Paul_31
    Level 1 (6 points)
    Mac OS X
    Mar 24, 2016 12:36 PM in response to Paul_31

    I checked and I do not have any extensions installed.  Thanks for the the suggestion though.

  • by wtralph,

    wtralph wtralph Mar 24, 2016 3:06 PM in response to Linc Davis
    Level 1 (0 points)
    Mar 24, 2016 3:06 PM in response to Linc Davis

    I am having the exact same issue.  I have no Safari extensions and am not using anti-virus or non-Apple disk management software.  I ran the script as you suggested and here are the results.

     

       1  Start time: 14:36:14 03/24/16

       2 

       3  Revision: 1549

       4 

       5  Model Identifier: iMac10,1

       6  Memory: 4 GB

       7  Boot ROM Version: IM101.00CC.B00

       8  System Version: OS X 10.11.4 (15E65)

       9  Kernel Version: Darwin 15.4.0

      10  Time since boot: 4:32

      11 

      12  UID: 503

      13 

      14  SerialATA

      15 

      16      Hitachi HDE721010SLA330                

      17 

      18  Bluetooth

      19 

      20      Apple Wireless Keyboard

      21      Apple Wireless Mouse

      22 

      23  Activity

      24 

      25      disk0: 568 ops/s, 70362 blocks/s

      26 

      27  I/O latency (ms/s)

      28 

      29      systemstatsd: 532

      30      Total: 532

      31 

      32  Energy impact, lifetime (relative)

      33 

      34      Terminal (UID 503): 18.78

      35 

      36  CPU usage, lifetime (ms/s)

      37 

      38      Terminal (UID 503): 187.71

      39 

      40  Restricted files

      41 

      42      /Library/Application Support/Apple/Safari/SafariForWebKitDevelopment

      43      /Library/Widgets/Web Clip.wdgt/WebClip.plugin/Contents/MacOS/WebClip

      44 

      45  LS schemes: No

      46 

      47  Font issues: 4

      48 

      49  Global prefs (system)

      50 

      51      MultipleSessionEnabled = 1

      52 

      53  Firewall: On

      54 

      55  Listeners

      56 

      57      kdc: kerberos

      58      launchd: afpovertcp

      59      launchd: microsoft-ds

      60 

      61  Diagnostic reports

      62 

      63      2016-03-14 System Preferences hang

      64      2016-03-14 iTunes hang

      65      2016-03-16 printtool crash x2

      66      2016-03-24 EpsonCP crash

      67 

      68  HID errors: 9

      69 

      70  Kernel log

      71 

      72      Mar 24 07:38:58 ** GPU Debug Info Start **

      73      Mar 24 07:39:05 ** GPU Debug Info End **

      74      Mar 24 08:12:43 IO80211ControllerMonitor::configureSubscriptions() failed to add subscriptionIO80211Controller::start _controller is 0x737a99b2fd8b604f, provider is 0x737a99b29e79ae4f

      75      Mar 24 08:12:43 init: error getting PHY_MODE;  using MODE_UNKNOWN

      76      Mar 24 08:12:43 vm_swap_create_file failed @ 18 secs

      77      Mar 24 08:13:16 IOHIDSystem: Seize of IOHIDPointing failed.

      78      Mar 24 08:13:16 IOHIDSystem: Seize of AppleMultitouchHIDEventDriver failed.

      79      Mar 24 08:27:07 Process launchd [1] disabling system-wide I/O Throttling

      80      Mar 24 08:27:07 Process launchd [1] disabling system-wide CPU Throttling

      81      Mar 24 08:28:17 IO80211ControllerMonitor::configureSubscriptions() failed to add subscriptionIO80211Controller::start _controller is 0x61675d48afc615c7, provider is 0x61675d48507571c7

      82      Mar 24 08:28:17 init: error getting PHY_MODE;  using MODE_UNKNOWN

      83      Mar 24 08:37:34 IO80211ControllerMonitor::configureSubscriptions() failed to add subscriptionIO80211Controller::start _controller is 0x9060afa6eceb6af9, provider is 0x9060afa68de4e5f9

      84      Mar 24 08:37:34 init: error getting PHY_MODE;  using MODE_UNKNOWN

      85      Mar 24 08:40:45 IO80211ControllerMonitor::configureSubscriptions() failed to add subscriptionIO80211Controller::start _controller is 0x63cf67b3372da00b, provider is 0x63cf67b2d821830b

      86      Mar 24 08:40:45 init: error getting PHY_MODE;  using MODE_UNKNOWN

      87      Mar 24 08:41:20 [AppleBluetoothHIDKeyboard][handleStart] staticPrepControlChannelAction returned error e00002c0

      88      Mar 24 08:44:02 considerRebuildOfPrelinkedKernel com.apple.nke.asp-tcp triggered rebuild

      89      Mar 24 09:28:31 ASP_TCP Disconnect: triggering reconnect by bumping reconnTrigger from curr value 0 on so 0xa6204c924b67e42b

      90      Mar 24 10:05:04 IO80211ControllerMonitor::configureSubscriptions() failed to add subscriptionIO80211Controller::start _controller is 0x855ed625d7767705, provider is 0x855ed62578564805

      91      Mar 24 10:05:04 init: error getting PHY_MODE;  using MODE_UNKNOWN

      92      Mar 24 10:05:04 vm_swap_create_file failed @ 18 secs

      93      Mar 24 10:57:48 ASP_TCP Disconnect: triggering reconnect by bumping reconnTrigger from curr value 0 on so 0x8ed9a5b44f5d0d0f

      94      Mar 24 12:06:53 ASP_TCP Disconnect: triggering reconnect by bumping reconnTrigger from curr value 0 on so 0x8ed9a5b452fef6bf

      95      Mar 24 13:16:13 ASP_TCP Disconnect: triggering reconnect by bumping reconnTrigger from curr value 0 on so 0x8ed9a5b45df680c7

      96      Mar 24 14:24:04 ASP_TCP Disconnect: triggering reconnect by bumping reconnTrigger from curr value 0 on so 0x8ed9a5b459ad5e2f

      97 

      98  System log

      99 

    100      Mar 24 12:25:11 Safari: tcp_connection_tls_session_error_callback_imp 33 __tcp_connection_tls_session_callback_write_block_invoke.434 error 22

    101      Mar 24 12:40:11 Safari: tcp_connection_tls_session_error_callback_imp 35 __tcp_connection_tls_session_callback_write_block_invoke.434 error 22

    102      Mar 24 12:55:31 Safari: tcp_connection_tls_session_error_callback_imp 38 __tcp_connection_tls_session_callback_write_block_invoke.434 error 22

    103      Mar 24 13:07:16 NetAuthSysAgent: TUAMHandler::SetUAMType setting UAMType to 13

    104      Mar 24 13:07:47 com.apple.backupd: Disk image already attached: /Volumes/Data/lower mac.sparsebundle, DIHLDiskImageAttach returned: 35 (Resource temporarily unavailable)

    105      Mar 24 13:08:22 UserEventAgent: Failed to send message because the port couldn't be created.

    106      Mar 24 13:10:04 UserEventAgent: Failed to send message because the port couldn't be created.

    107      Mar 24 13:10:04 UserEventAgent: Failed to send message because the port couldn't be created.

    108      Mar 24 13:10:06 fseventsd: Logging disabled completely for device:1: /Volumes/Recovery HD

    109      Mar 24 13:10:31 Safari: tcp_connection_tls_session_error_callback_imp 41 __tcp_connection_tls_session_callback_write_block_invoke.434 error 22

    110      Mar 24 13:16:07 UserEventAgent: Failed to send message because the port couldn't be created.

    111      Mar 24 13:16:07 UserEventAgent: Failed to send message because the port couldn't be created.

    112      Mar 24 13:25:33 Safari: tcp_connection_tls_session_error_callback_imp 43 __tcp_connection_tls_session_callback_write_block_invoke.434 error 22

    113      Mar 24 13:40:33 Safari: tcp_connection_tls_session_error_callback_imp 46 __tcp_connection_tls_session_callback_write_block_invoke.434 error 22

    114      Mar 24 13:55:34 Safari: tcp_connection_tls_session_error_callback_imp 48 __tcp_connection_tls_session_callback_write_block_invoke.434 error 22

    115      Mar 24 14:10:34 Safari: tcp_connection_tls_session_error_callback_imp 51 __tcp_connection_tls_session_callback_write_block_invoke.434 error 22

    116      Mar 24 14:16:38 NetAuthSysAgent: TUAMHandler::SetUAMType setting UAMType to 13

    117      Mar 24 14:17:16 com.apple.backupd: Disk image already attached: /Volumes/Data/lower mac.sparsebundle, DIHLDiskImageAttach returned: 35 (Resource temporarily unavailable)

    118      Mar 24 14:17:56 UserEventAgent: Failed to send message because the port couldn't be created.

    119      Mar 24 14:19:09 UserEventAgent: Failed to send message because the port couldn't be created.

    120      Mar 24 14:19:09 UserEventAgent: Failed to send message because the port couldn't be created.

    121      Mar 24 14:19:11 fseventsd: Logging disabled completely for device:1: /Volumes/Recovery HD

    122      Mar 24 14:23:52 UserEventAgent: Failed to send message because the port couldn't be created.

    123      Mar 24 14:23:52 UserEventAgent: Failed to send message because the port couldn't be created.

    124      Mar 24 14:25:34 Safari: tcp_connection_tls_session_error_callback_imp 53 __tcp_connection_tls_session_callback_write_block_invoke.434 error 22

    125 

    126  launchd log

    127 

    128      Mar 24 08:12:34 : Failed to remove file or directory: name = dyld_shared_cache_x86_64, error = 1: Operation not permitted. Further logging suppressed.

    129      Mar 24 08:12:35 com.apple.airplaydiagnostics.server: Unrecognized MachService property: ResetAtClose

    130      Mar 24 08:13:54 com.apple.xpc.launchd.user.domain.501.100007.Aqua: Could not import service from caller: path = /System/Library/LaunchAgents/com.apple.CommCenter-osx.plist, caller = loginwindow.102, error = 138: Service cannot be loaded on this hardware

    131      Mar 24 08:13:54 com.apple.xpc.launchd.user.domain.501.100007.Aqua: Could not import service from caller: path = /System/Library/LaunchAgents/com.apple.FirmwareUpdateHelper.plist, caller = loginwindow.102, error = 138: Service cannot be loaded on this hardware

    132      Mar 24 08:28:06 : Failed to remove file or directory: name = dyld_shared_cache_x86_64, error = 1: Operation not permitted. Further logging suppressed.

    133      Mar 24 08:28:07 com.apple.airplaydiagnostics.server: Unrecognized MachService property: ResetAtClose

    134      Mar 24 08:29:57 com.apple.xpc.launchd.user.domain.501.100007.Aqua: Could not import service from caller: path = /System/Library/LaunchAgents/com.apple.CommCenter-osx.plist, caller = loginwindow.100, error = 138: Service cannot be loaded on this hardware

    135      Mar 24 08:29:57 com.apple.xpc.launchd.user.domain.501.100007.Aqua: Could not import service from caller: path = /System/Library/LaunchAgents/com.apple.FirmwareUpdateHelper.plist, caller = loginwindow.100, error = 138: Service cannot be loaded on this hardware

    136      Mar 24 08:37:23 : Failed to remove file or directory: name = dyld_shared_cache_x86_64, error = 1: Operation not permitted. Further logging suppressed.

    137      Mar 24 08:37:23 com.apple.airplaydiagnostics.server: Unrecognized MachService property: ResetAtClose

    138      Mar 24 08:38:31 com.apple.xpc.launchd.user.domain.501.100007.Aqua: Could not import service from caller: path = /System/Library/LaunchAgents/com.apple.CommCenter-osx.plist, caller = loginwindow.100, error = 138: Service cannot be loaded on this hardware

    139      Mar 24 08:38:31 com.apple.xpc.launchd.user.domain.501.100007.Aqua: Could not import service from caller: path = /System/Library/LaunchAgents/com.apple.FirmwareUpdateHelper.plist, caller = loginwindow.100, error = 138: Service cannot be loaded on this hardware

    140      Mar 24 08:40:33 : Failed to remove file or directory: name = dyld_shared_cache_x86_64, error = 1: Operation not permitted. Further logging suppressed.

    141      Mar 24 08:40:43 com.apple.airplaydiagnostics.server: Unrecognized MachService property: ResetAtClose

    142      Mar 24 08:41:41 com.apple.xpc.launchd.user.domain.501.100007.Aqua: Could not import service from caller: path = /System/Library/LaunchAgents/com.apple.CommCenter-osx.plist, caller = loginwindow.100, error = 138: Service cannot be loaded on this hardware

    143      Mar 24 08:41:41 com.apple.xpc.launchd.user.domain.501.100007.Aqua: Could not import service from caller: path = /System/Library/LaunchAgents/com.apple.FirmwareUpdateHelper.plist, caller = loginwindow.100, error = 138: Service cannot be loaded on this hardware

    144      Mar 24 09:59:33 com.apple.xpc.launchd.user.domain.503.100025.Aqua: Could not import service from caller: path = /System/Library/LaunchAgents/com.apple.CommCenter-osx.plist, caller = loginwindow.1949, error = 138: Service cannot be loaded on this hardware

    145      Mar 24 09:59:33 com.apple.xpc.launchd.user.domain.503.100025.Aqua: Could not import service from caller: path = /System/Library/LaunchAgents/com.apple.FirmwareUpdateHelper.plist, caller = loginwindow.1949, error = 138: Service cannot be loaded on this hardware

    146      Mar 24 09:59:46 com.apple.xpc.launchd.user.domain.503.100025.Aqua: Could not import service from caller: caller = otherbsd.1966, service = com.apple.photostream-agent, error = 119: Service is disabled

    147      Mar 24 10:04:51 : Failed to remove file or directory: name = dyld_shared_cache_x86_64, error = 1: Operation not permitted. Further logging suppressed.

    148      Mar 24 10:04:54 com.apple.airplaydiagnostics.server: Unrecognized MachService property: ResetAtClose

    149      Mar 24 10:05:47 com.apple.xpc.launchd.user.domain.503.100006.Aqua: Could not import service from caller: path = /System/Library/LaunchAgents/com.apple.CommCenter-osx.plist, caller = loginwindow.100, error = 138: Service cannot be loaded on this hardware

    150      Mar 24 10:05:47 com.apple.xpc.launchd.user.domain.503.100006.Aqua: Could not import service from caller: path = /System/Library/LaunchAgents/com.apple.FirmwareUpdateHelper.plist, caller = loginwindow.100, error = 138: Service cannot be loaded on this hardware

    151      Mar 24 10:05:47 com.apple.xpc.launchd.user.domain.503.100006.Aqua: Could not import service from caller: caller = otherbsd.243, service = com.apple.photostream-agent, error = 119: Service is disabled

    152      Mar 24 13:36:16 com.adobe.ARM.UUID: Interval spawn of service failed: 139: Service cannot presently execute

    153 

    154  Console log

    155 

    156      Mar 20 07:17:37 fontd: Failed to open read-only database, regenerating DB

    157      Mar 24 10:00:07 fontd: Failed to open read-only database, regenerating DB

    158 

    159  System services loaded

    160 

    161      com.adobe.ARM.SMJobBlessHelper

    162      com.adobe.ARMDC.Communicator

    163      com.adobe.ARMDC.SMJobBlessHelper

    164      com.adobe.fpsaud

    165      com.apple.AccountPolicyHelper

    166      com.apple.AmbientDisplayAgent

    167      com.apple.CodeSigningHelper

    168      com.apple.GSSCred

    169      com.apple.Kerberos.kdc

    170      - status: 1

    171      com.apple.MobileFileIntegrity

    172      com.apple.PerformanceAnalysis.animationperfd

    173      com.apple.aslmanager

    174      com.apple.audio.systemsoundserverd

    175      com.apple.awdd

    176      com.apple.backupd-auto

    177      com.apple.cache_delete

    178      com.apple.coreduetd

    179      com.apple.coresymbolicationd

    180      com.apple.ctkd

    181      com.apple.diagnosticd

    182      com.apple.icloud.findmydeviced

    183      com.apple.iconservices.iconservicesagent

    184      com.apple.iconservices.iconservicesd

    185      com.apple.ifdreader

    186      com.apple.installd

    187      com.apple.logd

    188      - status: 1

    189      com.apple.nehelper

    190      com.apple.networkd_privileged

    191      com.apple.nsurlsessiond_privileged

    192      com.apple.nsurlstoraged

    193      com.apple.sandboxd

    194      com.apple.secinitd

    195      com.apple.softwareupdated

    196      com.apple.spindump

    197      com.apple.sysmond

    198      com.apple.systemadministration.writeconfig

    199      com.apple.systemstatsd

    200      com.apple.tccd.system

    201      com.apple.watchdogd

    202      com.apple.wdhelper

    203      com.apple.xpc.smd

    204      com.google.keystone.daemon

    205      com.skype.skypeinstaller

    206      com.sonos.SonosLibraryServer

    207 

    208  System services disabled

    209 

    210      org.openldap.slapd

    211      com.apple.PasswordService

    212 

    213  Login services loaded

    214 

    215      com.adobe.ARMDCHelper.UUID

    216      - status: 111

    217      com.apple.AirPlayUIAgent

    218      com.apple.BezelUIServer

    219      com.apple.CalendarAgent

    220      com.apple.CallHistoryPluginHelper

    221      com.apple.CallHistorySyncHelper

    222      com.apple.EscrowSecurityAlert

    223      com.apple.FolderActionsDispatcher

    224      com.apple.Maps.mapspushd

    225      com.apple.Safari.SafeBrowsing.Service

    226      com.apple.SafariCloudHistoryPushAgent

    227      com.apple.SafariNotificationAgent

    228      com.apple.accountsd

    229      com.apple.akd

    230      com.apple.bird

    231      com.apple.cloudd

    232      com.apple.cloudphotosd

    233      com.apple.coreservices.appleid.authentication

    234      com.apple.coreservices.uiagent

    235      com.apple.gamed

    236      com.apple.icloud.fmfd

    237      com.apple.iconservices.iconservicesagent

    238      com.apple.nsurlsessiond

    239      com.apple.nsurlstoraged

    240      com.apple.pbs

    241      com.apple.photolibraryd

    242      com.apple.quicklook

    243      com.apple.recentsd

    244      com.apple.reversetemplated

    245      com.apple.security.idskeychainsyncingproxy

    246      com.apple.soagent

    247      com.apple.spindump_agent

    248      com.apple.suggestd

    249      com.apple.telephonyutilities.callservicesd

    250      com.epson.Epson_Low_Ink_Reminder.launcher

    251      com.epson.ecpd.launcher.plist

    252      com.epson.esua.launcher

    253      com.epson.eventmanager.agent

    254      com.google.keystone.system.agent

    255 

    256  User services loaded

    257 

    258      com.apple.AddressBook.ContactsAccountsService

    259      com.apple.CloudPhotosConfiguration

    260      com.apple.InputMethodKit.TextReplacementService

    261      com.apple.ViewBridgeAuxiliary

    262      com.apple.cfprefsd.xpc.agent

    263      com.apple.geod

    264      com.apple.hiservices-xpcservice

    265      com.apple.imdpersistence.IMDPersistenceAgent

    266      com.apple.pluginkit.pkd

    267      com.apple.secd

    268      com.apple.secinitd

    269      com.apple.security.cloudkeychainproxy3

    270      com.apple.syncdefaultsd

    271      com.apple.tccd

    272 

    273  Contents of /Library/LaunchAgents/com.adobe.ARMDCHelper.UUID.plist

    274      - mod date: Feb 21 13:24:49 2016

    275      - size (B): 577

    276      - checksum: 2197523146

    277 

    278      <?xml version="1.0" encoding="UTF-8"?>

    279      <!DOCTYPE plist PUBLIC "-//Apple//DTD PLIST 1.0//EN" "http://www.apple.com/DTDs/PropertyList-1.0.dtd">

    280      <plist version="1.0">

    281      <dict>

    282       <key>Label</key>

    283       <string>com.adobe.ARMDCHelper.UUID</string>

    284       <key>ProgramArguments</key>

    285       <array>

    286       <string>/Library/Application Support/Adobe/ARMDC/Application/Acrobat Update Helper.app/Contents/MacOS/Acrobat Update Helper</string>

    287       </array>

    288       <key>RunAtLoad</key>

    289       <true/>

    290       <key>StartInterval</key>

    291       <integer>12600</integer>

    292      </dict>

    293      </plist>

    294 

    295  Contents of /Library/LaunchAgents/com.epson.ecpd.launcher.plist

    296      - mod date: Jul 10 08:00:00 2014

    297      - size (B): 480

    298      - checksum: 3528893114

    299 

    300      <?xml version="1.0" encoding="UTF-8"?>

    301      <!DOCTYPE plist PUBLIC "-//Apple//DTD PLIST 1.0//EN" "http://www.apple.com/DTDs/PropertyList-1.0.dtd">

    302      <plist version="1.0">

    303      <dict>

    304       <key>Label</key>

    305       <string>com.epson.ecpd.launcher.plist</string>

    306       <key>ProgramArguments</key>

    307       <array>

    308       <string>/Applications/Epson Software/Epson Utilities/Epson Customer Participation.app/Contents/MacOS/EpsonCP</string>

    309       <string>EpsonCP</string>

    310       </array>

    311       <key>RunAtLoad</key>

    312       <true/>

    313      </dict>

    314      </plist>

    315 

    316  Contents of /Library/LaunchDaemons/com.sonos.SonosLibraryServer.plist

    317      - mod date: Nov 10 08:52:34 2015

    318      - size (B): 484

    319      - checksum: 1986201385

    320 

    321      <?xml version="1.0" encoding="UTF-8"?>

    322      <!DOCTYPE plist PUBLIC "-//Apple//DTD PLIST 1.0//EN" "http://www.apple.com/DTDs/PropertyList-1.0.dtd">

    323      <plist version="1.0">

    324      <dict>

    325       <key>KeepAlive</key>

    326       <true/>

    327       <key>Label</key>

    328       <string>com.sonos.SonosLibraryServer</string>

    329       <key>ProgramArguments</key>

    330       <array>

    331       <string>/Library/Application Support/Sonos/SonosLibraryServer</string>

    332       </array>

    333       <key>RunAtLoad</key>

    334       <true/>

    335       <key>UserName</key>

    336       <string>SonosDMS</string>

    337      </dict>

    338      </plist>

    339 

    340  Contents of /private/etc/hosts

    341      - mod date: Feb 11 21:10:39 2014

    342      - size (B): 236

    343      - checksum: 85078130

    344 

    345      127.0.0.1 localhost

    346      255.255.255.255 broadcasthost

    347      ::1             localhost

    348      fe80::1%lo0 localhost

    349 

    350  Contents of /private/etc/smb.conf

    351      - mod date: Nov  1 16:42:02 2013

    352      - size (B): 3295

    353      - checksum: 2205536487

    354 

    355      ; Configuration file for the Samba software suite.

    356      ; ============================================================================

    357      ;

    358      ; For the format of this file and comprehensive descriptions of all the

    359      ; configuration option, please refer to the man page for smb.conf(5).

    360      ;

    361      ; The following configuration should suit most systems for basic usage and

    362      ; initial testing. It gives all clients access to their home directories and

    363      ; allows access to all printers specified in /etc/printcap.

    364      ; BEGIN required configuration

    365      ; Parameters inside the required configuration block should not be altered.

    366      ; They may be changed at any time by upgrades or other automated processes.

    367      ;

    368      ; Site-specific customizations will only be preserved if they are done

    369      ; outside this block. If you choose to make customizations, it is your

    370      ; own responsibility to verify that they work correctly with the supported

    371      ; configuration tools.

    372      [global]

    373          debug pid = yes

    374          log level = 1

    375          server string = Mac OS X

    376          printcap name = cups

    377          printing = cups

    378          encrypt passwords = yes

    379          use spnego = yes

    380 

    381      ...and 59 more line(s)

    382 

    383  Contents of Library/LaunchAgents/com.adobe.ARM.UUID.plist

    384      - mod date: Mar 18 12:09:24 2014

    385      - size (B): 603

    386      - checksum: 394026997

    387 

    388      <?xml version="1.0" encoding="UTF-8"?>

    389      <!DOCTYPE plist PUBLIC "-//Apple//DTD PLIST 1.0//EN" "http://www.apple.com/DTDs/PropertyList-1.0.dtd">

    390      <plist version="1.0">

    391      <dict>

    392       <key>Label</key>

    393       <string>com.adobe.ARM.UUID</string>

    394       <key>ProgramArguments</key>

    395       <array>

    396       <string>/Applications/Adobe Reader.app/Contents/MacOS/Updater/Adobe Reader Updater Helper.app/Contents/MacOS/Adobe Reader Updater Helper</string>

    397       <string>semi-auto</string>

    398       </array>

    399       <key>RunAtLoad</key>

    400       <true/>

    401       <key>StartInterval</key>

    402       <integer>12600</integer>

    403      </dict>

    404      </plist>

    405 

    406  Unreadable plists

    407 

    408      /Library/Preferences/com.epson.Easy Photo Scan.UnInstallList.plist

    409      /Library/Preferences/com.epson.Epson Connect Printer Setup.UnInstallList.plist

    410      /Library/Preferences/com.epson.Epson Customer Participation.UnInstallList.plist

    411      /Library/Preferences/com.epson.Epson Event Manager.UnInstallList.plist

    412      /Library/Preferences/com.epson.Epson Low Ink Reminder.UnInstallList.plist

    413      /Library/Preferences/com.epson.EPSON Scan.UnInstallList.plist

    414      /Library/Preferences/com.epson.Epson Scanner ICA Driver.UnInstallList.plist

    415      /Library/Preferences/com.epson.EPSON Software Updater.UnInstallList.plist

    416      /Library/Preferences/com.epson.Inkjet Printer Driver.UnInstallList.plist

    417 

    418  User login items

    419 

    420      Skype

    421      - /Applications/Skype.app

    422      iTunesHelper

    423      - missing value

    424      SmileboxTray

    425      - /Applications/Smilebox.app/Contents/Resources/SmileboxTray.app

    426 

    427  Widgets

    428 

    429      SunlitEarth

    430 

    431  iCloud errors

    432 

    433      cloudd 58

    434      bird 44

    435      comapple.CloudPhotosConfiguration 41

    436      Safari 12

    437      CallHistorySyncHelper 12

    438      mdworker 9

    439      Mail 8

    440      cloudphotosd 7

    441      accountsd 4

    442      Finder 4

    443      comapple.preferences.icloud.remoteservice 1

    444 

    445  Continuity errors

    446 

    447      sharingd 3

    448 

    449  Restrictive permissions: 164

    450 

    451  Lockfiles: 11

    452 

    453  Extensions

    454 

    455      /System/Library/Extensions/BJUSBLoad.kext

    456      - jp.co.canon.bj.print.BJUSBLoad

    457      /System/Library/Extensions/BJUSBMP.kext

    458      - jp.co.canon.bj.kext.BJUSBMP

    459      /System/Library/Extensions/LexmarkUSBMerge.kext

    460      - com.lexmark.print.usbmerge

    461      /System/Library/Extensions/hp_Deskjet_io_enabler.kext

    462      - com.hp.print.hpio.Deskjet.kext

    463      /System/Library/Extensions/hp_Inkjet1_io_enabler.kext

    464      - com.hp.print.hpio.Inkjet1.kext

    465      /System/Library/Extensions/hp_Inkjet3_io_enabler.kext

    466      - com.hp.print.hpio.Inkjet3.kext

    467      /System/Library/Extensions/hp_Inkjet4_io_enabler.kext

    468      - com.hp.print.hpio.Inkjet4.kext

    469      /System/Library/Extensions/hp_Inkjet5_io_enabler.kext

    470      - com.hp.print.hpio.Inkjet5.kext

    471      /System/Library/Extensions/hp_Inkjet8_io_enabler.kext

    472      - com.hp.print.hpio.inkjet8.kext

    473      /System/Library/Extensions/hp_Inkjet_io_enabler.kext

    474      - com.hp.print.hpio.Inkjet.kext

    475      /System/Library/Extensions/hp_Laserjet_io_enabler.kext

    476      - com.hp.print.hpio.Laserjet.kext

    477      /System/Library/Extensions/hp_Officejet_io_enabler.kext

    478      - com.hp.print.hpio.Officejet.kext

    479      /System/Library/Extensions/hp_PhotosmartPro_io_enabler.kext

    480      - com.hp.print.hpio.PhotosmartPro.kext

    481      /System/Library/Extensions/hp_Photosmart_io_enabler.kext

    482      - com.hp.print.hpio.Photosmart.kext

    483      /System/Library/Extensions/hp_designjet_series.kext

    484      - com.hp.print.hpio.Designjet.kext

    485      /System/Library/Extensions/hp_qc_io_enabler.kext

    486      - com.hp.hpio.hp_psa530_630_io_enabler

    487      /System/Library/Extensions/ssuddrv.kext/Contents/PlugIns/ssudmdmcontrol.kext

    488      - com.devguru.driver.SamsungACMControl

    489      - DEVGURU Co., Ltd. (EZ5B6482X4)

    490      /System/Library/Extensions/ssuddrv.kext/Contents/PlugIns/ssudmdmdata.kext

    491      - com.devguru.driver.SamsungACMData

    492      - DEVGURU Co., Ltd. (EZ5B6482X4)

    493      /System/Library/Extensions/ssuddrv.kext/Contents/PlugIns/ssudmtp.kext

    494      - com.devguru.driver.SamsungMTP

    495      - DEVGURU Co., Ltd. (EZ5B6482X4)

    496      /System/Library/Extensions/ssuddrv.kext/Contents/PlugIns/ssudserial.kext

    497      - com.devguru.driver.SamsungSerial

    498      - DEVGURU Co., Ltd. (EZ5B6482X4)

    499      /System/Library/Extensions/ssuddrv.kext

    500      - com.devguru.driver.SamsungComposite

    501      - DEVGURU Co., Ltd. (EZ5B6482X4)

    502      /System/Library/Extensions/tun.kext

    503      - com.cisco.cscotun

    504 

    505  Applications

    506 

    507      /Applications/Minecraft.app

    508      - com.Mojang Specifications.Minecraft.Minecraft

    509      - Mojang AB

    510      /Applications/Wizard101.app

    511      - com.kingsisle.wizard101

    512      - KingsIsle Entertainment, Inc.

    513 

    514  Frameworks

    515 

    516      /Library/Frameworks/TSLicense.framework

    517      - net.telestream.license

    518      /Library/Frameworks/XSKey.framework

    519      - com.apple.XSKey

    520      /Users/USER/Library/Frameworks/SamsungKiesFoundation.framework

    521      - com.samsung.kies.framework.foundation

    522      /Users/USER/Library/Frameworks/SamsungKiesSerialPort.framework

    523      - com.samsung.kies.framework.serialport

    524 

    525  PrefPane

    526 

    527      /Library/PreferencePanes/Flash Player.prefPane

    528      - com.adobe.flashplayerpreferences

    529      /Library/PreferencePanes/MediaLink.prefPane

    530      - com.nullriver.MediaLink

    531 

    532  Bundles

    533 

    534      /Library/Application Support/Canon/ScanGear/Plugins/CNCL2006.plugin

    535      - jp.co.Canon.bj.scan.2006

    536      /Library/Application Support/Canon/ScanGear/Plugins/MPScannerUSB4.plugin

    537      - jp.co.Canon.mp.scanner.usb4

    538      /Library/Application Support/Canon/ScanGear/Plugins/acrop.plugin

    539      - jp.co.canon.scangear.acrop

    540      /Library/Application Support/Canon/ScanGear/Plugins/ausm.plugin

    541      - jp.co.canon.scangear.ausm

    542      /Library/Application Support/Canon/ScanGear/Plugins/balco.plugin

    543      - jp.co.canon.scangear.balco

    544      /Library/Application Support/Canon/ScanGear/Plugins/filter.plugin

    545      - jp.co.canon.scangear.filter

    546      /Library/Application Support/Canon/ScanGear/Plugins/gercg.plugin

    547      - jp.co.canon.scangear.gercg

    548      /Library/Application Support/Canon/ScanGear/Plugins/mc03.plugin

    549      - jp.co.canon.scangear.mc03

    550      /Library/Application Support/Canon/ScanGear/Plugins/mld1210.plugin

    551      - jp.co.canon.scangear.mld2006

    552      /Library/Application Support/Canon/ScanGear/Plugins/moire494.plugin

    553      - jp.co.canon.scangear.moire494

    554      /Library/Application Support/Canon/ScanGear/Plugins/nbs4mb.plugin

    555      - jp.co.canon.scangear.nbs4mb

    556      /Library/Application Support/Canon/ScanGear/Plugins/qare.plugin

    557      - jp.co.canon.scangear.qare

    558      /Library/Application Support/Canon/ScanGear/Plugins/rotate.plugin

    559      - jp.co.canon.scangear.rotate

    560      /Library/Application Support/Canon/ScanGear/Plugins/rstcol200.plugin

    561      - jp.co.canon.scangear.rstcol200

    562      /Library/Application Support/Canon/ScanGear/Plugins/smac.plugin

    563      - jp.co.canon.scangear.smac

    564      /Library/Application Support/Canon/ScanGear/Plugins/stad2008.plugin

    565      - jp.co.canon.scangear.stad2008

    566      /Library/Application Support/Canon/ScanGear/Plugins/zoom.plugin

    567      - jp.co.canon.scangear.zoom

    568      /Library/Internet Plug-Ins/Flash Player.plugin

    569      - com.macromedia.Flash Player.plugin

    570      - Adobe Systems, Inc.

    571      /Library/Internet Plug-Ins/Quartz Composer.webplugin

    572      - com.apple.QuartzComposer.webplugin

    573      - Software Signing

    574      /Library/Internet Plug-Ins/Silverlight.plugin

    575      - com.microsoft.SilverlightPlugin

    576      /Users/USER/Library/Address Book Plug-Ins/SkypeABCaller.bundle

    577      - com.skype.SkypeABCaller

    578      /Users/USER/Library/Address Book Plug-Ins/SkypeABChatter.bundle

    579      - com.skype.SkypeABChatter

    580      /Users/USER/Library/Address Book Plug-Ins/SkypeABDialer.bundle

    581      - com.skype.SkypeABDialer

    582      /Users/USER/Library/Address Book Plug-Ins/SkypeABSMS.bundle

    583      - com.skype.SkypeABSMS

    584      /Users/USER/Library/Internet Plug-Ins/Google Earth Web Plug-in.plugin

    585      - com.Google.GoogleEarthPlugin.plugin

    586      - Google Inc.

    587      /Users/USER/Library/Widgets/SunlitEarth.wdgt

    588      - com.doncarona.widget.SunlitEarth

    589 

    590  Bundles (new)

    591 

    592      /Library/Internet Plug-Ins/Flash Player.plugin

    593      - com.macromedia.Flash Player.plugin

    594      - Adobe Systems, Inc.

    595      /Library/PreferencePanes/Flash Player.prefPane

    596      - com.adobe.flashplayerpreferences

    597      /System/Library/Intelligent Suggestions/Assets.suggestionsassets

    598      - com.apple.MobileAsset.CoreSuggestions

    599      - Software Signing

    600 

    601  Library paths

    602 

    603      /opt/cisco/vpn/lib/libcrypto.0.9.8.dylib

    604      /opt/cisco/vpn/lib/libssl.0.9.8.dylib

    605 

    606  Signatures

    607 

    608      /Library/Bundles/MacHardwareTypes.bundle: bundle format unrecognized, invalid, or unsuitable

    609      /System/Library/PrivateFrameworks/TracesOSKit.framework: bundle format unrecognized, invalid, or unsuitable

    610 

    611  Non-loading kernel extensions

    612 

    613      /System/Library/Extensions/AppleOSXUSBNCM.kext

    614      - com.apple.driver.AppleOSXUSBNCM

    615      - Software Signing

    616      /System/Library/Extensions/BJUSBMP.kext

    617      - jp.co.canon.bj.kext.BJUSBMP

    618      /System/Library/Extensions/tun.kext

    619      - com.cisco.cscotun

    620 

    621  Installations

    622 

    623      Adobe Flash Player: 2016-03-23, 11:45 PM

    624      Adobe Acrobat Reader DC (15.010.20060): 2016-03-12, 2:13 PM

    625      Adobe Flash Player: 2016-03-10, 5:02 PM

    626      Adobe Acrobat Reader DC (15.010.20059): 2016-02-27, 5:28 PM

    627      Full Deck Solitaire: 2016-02-21, 2:13 PM

    628 

    629  Elapsed time (sec): 1409

  • by notcloudy,

    notcloudy notcloudy Mar 24, 2016 3:14 PM in response to dlagoe
    Level 4 (1,190 points)
    Desktops
    Mar 24, 2016 3:14 PM in response to dlagoe

    dlagoe wrote:

     

    Running Safari under OSX 10.11.4 on my iMAC recently started causing multiple freezes per day which could only be remedied by a hard reboot - using the power button. After running disk utility and resetting pram - no change. I stopped using Safari & switched to firefox and the problem has not occurred for 3 days.

    The reason I switched from PC to mac was to get away from such annoying system crashes. I have seen many posts from folks with similar problems but I don't know how to decide which of the hundreds of different suggestions will actually solve the problem. Hopefully someone can give me some direction. Spending countless hours trying to correct software problems is not my cup of tea. Maybe it's time to give a PC another try.

    If you don't use top sites -- edit them all out -- Safari automatically adds frequently visited sites to top sites -- and it refreshes them -- so if you go into a site via a bookmark and top sites refresh that causes a slow down -- when you remove a top site it goes into a list of sites to never set as a top site -- if you reset Safari - top sites - it reloads a set of defaults -- if you don't tidy up top sites - all clearing the cache does is cause all that stuff to reload. 

     

    Also -- if you have not set up preferences for Spotlight - do so -- Finder/Spotlight trying to index websites can also cause a freeze.

     

    The freezes with Safari have been happening since Snow Leopard - and appear to be an overload of some sort to the Finder/spotlight.

  • by NBAFan123,

    NBAFan123 NBAFan123 Mar 24, 2016 4:06 PM in response to dlagoe
    Level 1 (4 points)
    Mar 24, 2016 4:06 PM in response to dlagoe

    My computer has the same exact problem after updating to 10.11.4. My computer froze while I was watching a youtube video and I had to do a hard reboot to get it working again.

  • by dlagoe,

    dlagoe dlagoe Mar 24, 2016 4:46 PM in response to notcloudy
    Level 1 (6 points)
    Mac OS X
    Mar 24, 2016 4:46 PM in response to notcloudy

    I went to Safari Preferences>security>plug-in settings and unchecked iPhotoPhotocast,Coupons inc.,Microsoft Office Live..., and SharePoint Browser P...

     

    This seems to have eliminated my Safari-related freezes, at least for now.

  • by nemtrelak21,

    nemtrelak21 nemtrelak21 Mar 27, 2016 2:43 AM in response to dlagoe
    Level 1 (14 points)
    Mac OS X
    Mar 27, 2016 2:43 AM in response to dlagoe

    I am having the exact same issue after 10.11.4 update . I have macbook pro retina 13 inch early 2015. i have this macbook for 6 months and this issue never happened before. macbook completely freeze while using safari and trackpad/keyboard/lid nothing works. i could only hard reset with power key. PLEASE HELP!

  • by dlagoe,

    dlagoe dlagoe Mar 27, 2016 5:03 AM in response to nemtrelak21
    Level 1 (6 points)
    Mac OS X
    Mar 27, 2016 5:03 AM in response to nemtrelak21

    As you can see from the posts, several people offered suggestions. The only solution I have found so far that has been 100% effective for about one week now is using Firefox instead of Safari. Removing plug-ins from Safari seems to have greatly reduced the frequency of freezes but hasn't eliminated them.