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All replies
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Helpful answers
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Mar 24, 2016 7:47 AM in response to rrguanaby thunderzzz,Have you purchased second hand device or you are the original owner?
If yes you need to contact the seller and ask him to remove this iPhone from his list of devices. Otherwise, your iPhone will be a useless brick.
Find My iPhone Activation Lock: Removing a device from a previous owner’s account - Apple Support
If you forgot this id:
Check these articles and follow the instructions.
If you forgot your Apple ID - Apple Support
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Mar 24, 2016 7:48 AM in response to thunderzzzby rrguana,No, phone is my own and has been for a couple of years
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Mar 24, 2016 1:28 PM in response to rrguanaby joe_7399,Greetings rrguana,
Thanks for using the Apple Support Communities!
I understand that after updating your iPhone to iOS 9.3, your current Apple ID and password are not working to activate your device. In some cases, the hint that you see on the Activate iPhone screen may not match your current Apple ID.
We know that this situation can be frustrating, but we’re here to help. To troubleshoot this situation and work towards resolving it, please read over and follow the steps from the following article.
Best
