jmjones0215
Level 1 (9 points)
iPod

Q: Can't Sync iPod After iTunes Update

I updated to the latest version of iTunes last week and now I can't sync my iPod. My computer recognizes the USB is pulled in, so it isn't the cable. But the drop down menu on iTunes doesn't highlight the Sync option to allow me to click on it. I'm using Windows 10 and have a second generation nano, that still works great with the exception of this new glitch of not syncing.

iPod nano, Windows 10

Posted on Mar 24, 2016 7:32 AM

by Kenichi Watanabe,Apple recommended
Kenichi Watanabe Kenichi Watanabe
Level 8 (39,285 points)
Mac OS X
A:

You said your computer recognizes the iPod being plugged in, but it does not appear in iTunes...

 

As a test, shut down (power off) the computer and disconnect all USB devices.  You can leave standard USB keyboard/mouse connected, if used.  If your computer is a laptop, connect its power adapter so that it's not running on battery power.  Do this to Reset (restart) the iPod

 

Learn how to reset your iPod - Apple Support

 

Start up computer, run iTunes, and connect iPod to a direct USB port on the computer, by itself.  Is there any difference?

Posted on Mar 27, 2016 5:36 PM

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jmjones0215

Q: Can't Sync iPod After iTunes Update

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  • Helpful answers

  • by Kenichi Watanabe,

    Kenichi Watanabe Kenichi Watanabe Mar 24, 2016 7:53 AM in response to jmjones0215
    Level 8 (39,285 points)
    Mac OS X
    Mar 24, 2016 7:53 AM in response to jmjones0215

    If you are using iTunes 12 for the first time, the iPod appears as a device button on the horizontal bar that goes across the iTunes window.  The menu bar command to sync may be disabled, unless you first select the iPod in iTunes.  Here's a screen shot of upper left corner of my iTunes window, showing the iPod's device button.

    iPod device button copy.png

    Click the device button to select the iPod in iTunes, and show its settings screen.  You don't see the iPod's device button in iTunes when you connect iPod? 

  • by jmjones0215,

    jmjones0215 jmjones0215 Mar 27, 2016 8:10 AM in response to Kenichi Watanabe
    Level 1 (9 points)
    iPod
    Mar 27, 2016 8:10 AM in response to Kenichi Watanabe

    Thanks for the response, but that isn't what my screen looks like. This is what I see:

    iTunes.PNG

    And when I click on the ..., I don't get devices. I get things like Podcasts, Books, iTunes U, etc., but no Devices

  • by Kenichi Watanabe,Apple recommended

    Kenichi Watanabe Kenichi Watanabe Mar 27, 2016 5:36 PM in response to jmjones0215
    Level 8 (39,285 points)
    Mac OS X
    Mar 27, 2016 5:36 PM in response to jmjones0215

    You said your computer recognizes the iPod being plugged in, but it does not appear in iTunes...

     

    As a test, shut down (power off) the computer and disconnect all USB devices.  You can leave standard USB keyboard/mouse connected, if used.  If your computer is a laptop, connect its power adapter so that it's not running on battery power.  Do this to Reset (restart) the iPod

     

    Learn how to reset your iPod - Apple Support

     

    Start up computer, run iTunes, and connect iPod to a direct USB port on the computer, by itself.  Is there any difference?

  • by jmjones0215,

    jmjones0215 jmjones0215 Mar 29, 2016 3:11 PM in response to Kenichi Watanabe
    Level 1 (9 points)
    iPod
    Mar 29, 2016 3:11 PM in response to Kenichi Watanabe

    Thanks for the help. I bought a new cable (in case) and it still wasn't working. So I tried to reset the iPod, but when I pressed Play/Pause and Menu at the same time, nothing happened, so I think it may be the iPod itself.

  • by Kenichi Watanabe,Apple recommended

    Kenichi Watanabe Kenichi Watanabe Mar 29, 2016 3:14 PM in response to jmjones0215
    Level 8 (39,285 points)
    Mac OS X
    Mar 29, 2016 3:14 PM in response to jmjones0215

    As described in the linked document for iPod with a click wheel, a Reset is pressing and holding down the Menu and Center buttons.

  • by jmjones0215,

    jmjones0215 jmjones0215 Apr 1, 2016 10:14 AM in response to Kenichi Watanabe
    Level 1 (9 points)
    iPod
    Apr 1, 2016 10:14 AM in response to Kenichi Watanabe

    Thanks, Kenichi. My iPod is working again.