Phishing or not ?

Question

Xtremgamer Author

Level 1

4 points

Phishing or not ?

I bought a product on the Apple site, a few minutes after I get an email from: OrderProcessingEMEIA@apple.com

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Dear dear ******* ******,

Thank you for recently placed an order on the Apple Online Store.

I paged you to check with you some details of your account.

To ensure your order is processed as quickly as possible, I invite you to call me directly at the following toll free number: 805542000 ext 50 ****. If I am unable to answer your call, I invite you to leave a message on my voice mail stating your order number, a phone number to reach you and a suitable time of the day during office hours , so I can remember.

Without news from you over the next 6 days, your order will be canceled and you will receive an email notifying you of the cancellation.

I hope that very soon from you.

Regards,

Anne-Rose

hotline: 805542000 - Post 50 *****

--

Translated by google.

I do not know if this is normal or is a SCAM ?

Posting from France

thanks.

Posted on Mar 24, 2016 10:06 AM

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Answer 1

Mar 24, 2016 10:16 AM in response to Xtremgamer

Identifying legitimate emails from the iTunes Store - http://support.apple.com/kb/HT2075

Identifying fraudulent "phishing" email - http://support.apple.com/kb/ht4933

Forward attempts to: reportphishing@apple.com

That one is interesting. Usually in phishing the e-mail link looks real but mouseover shows it is not actually going to the address displayed. In your case it does and appears legitimate but notice the person does not have you contact them that way. You have to call somebody for no good reason which makes me highly suspicious and while an @apple.com address is clearly Apple there is nothing indicating that telephone number is real Apple (I am not familiar with French numbers). Receiving an e-mail about an order is not unusual but it could be coincidental.

I suggest you call Apple France about this. I looked up the number online but it does not look like a valid telephone number for France.

http://www.apple.com/fr/contact/

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Answer 2

thunderzzz

Level 6

8,468 points

Mar 24, 2016 10:09 AM in response to Xtremgamer

Looks suspicious for me. However it has @apple.com as e-mail address.

You will find more information about phishing attempts here:

https://www.apple.com/legal/more-resources/phishing/

https://support.apple.com/en-us/HT204759

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Answer 3

ChrisJ4203

Level 10

236,339 points

Mar 24, 2016 10:11 AM in response to Xtremgamer

The email address appears to be from an Apple domain. If the Dear *** includes your actual name, and all they are asking for is for you to call, I'm not sure there is a problem. Issues are sometimes encountered with online orders, for example, credit card issues, and they will prompt phone calls.

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