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iTunes upgraded to 12.3.3.17 now failing continuously

Faulting application name: iTunes.exe, version: 12.3.3.17, time stamp: 0x56ed18a6

Faulting module name: JavaScriptCore.dll, version: 7601.5017.2000.2, time stamp: 0x56eca1a4

Exception code: 0xc0000005

Fault offset: 0x001886f6

Faulting process id: 0x1ef4

Faulting application start time: 0x01d185d41d113abe

Faulting application path: C:\Program Files\iTunes\iTunes.exe

Faulting module path: C:\Program Files\Common Files\Apple\Apple Application Support\JavaScriptCore.dll

Report Id: 6fa3786c-f1c7-11e5-b252-180373c8b9ba

Posted on Mar 24, 2016 9:52 AM

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Question marked as Best reply

Posted on Mar 24, 2016 9:57 AM

Such errors can usually be fixed by deleting the offending dll, then repairing the component it is part of from the programs and features control panel. JavaScriptCore.dll is part of Apple Application Support and can normally be found in

C:\Program Files\Common Files\Apple\Apple Application Support or

C:\Program Files (x86)\Common Files\Apple\Apple Application Support.

For general advice see Troubleshooting issues with iTunes for Windows updates.


The steps in the second box are a guide to removing everything related to iTunes and then rebuilding it which is often a good starting point unless the symptoms indicate a more specific approach. Review the other boxes and the list of support documents further down the page in case one of them applies.


The further information area has direct links to the current and recent builds in case you have problems downloading, need to revert to an older version or want to try theiTunes for Windows (64-bit - for older video cards) release as a workaround for performance issues or compatibility with third party software.



Your library should be unaffected by these steps but there also links to backup and recovery advice should it be needed.



tt2

3 replies
Question marked as Best reply

Mar 24, 2016 9:57 AM in response to pwharbord

Such errors can usually be fixed by deleting the offending dll, then repairing the component it is part of from the programs and features control panel. JavaScriptCore.dll is part of Apple Application Support and can normally be found in

C:\Program Files\Common Files\Apple\Apple Application Support or

C:\Program Files (x86)\Common Files\Apple\Apple Application Support.

For general advice see Troubleshooting issues with iTunes for Windows updates.


The steps in the second box are a guide to removing everything related to iTunes and then rebuilding it which is often a good starting point unless the symptoms indicate a more specific approach. Review the other boxes and the list of support documents further down the page in case one of them applies.


The further information area has direct links to the current and recent builds in case you have problems downloading, need to revert to an older version or want to try theiTunes for Windows (64-bit - for older video cards) release as a workaround for performance issues or compatibility with third party software.



Your library should be unaffected by these steps but there also links to backup and recovery advice should it be needed.



tt2

Apr 15, 2016 8:35 AM in response to pecze

The 12.3.3.17 release seems to have a problem with proxy configuration scripts. It may be best to roll back to the last build of iTunes that worked for you. See iTunes installers for download links. If you're rolling back from 12.3.3.17 to 12.3.2.35 then you'll also need to roll back the library database in the way described in Empty/corrupt iTunes library after upgrade/crash.


tt2

iTunes upgraded to 12.3.3.17 now failing continuously

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