saeed_703
Level 1 (0 points)
iPhone

Q: I have updated my iphone and I cant access it

I have updated my iphone and now I cant access it

it says this apple id cannot be used to unlock this iphone

what should I do????

iOS 9.3

Posted on Mar 24, 2016 11:24 AM

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saeed_703

Q: I have updated my iphone and I cant access it

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  • Helpful answers

  • by Niel,

    Niel Niel Mar 24, 2016 11:26 AM in response to saeed_703
    Level 10 (314,528 points)
    Mac OS X
    Mar 24, 2016 11:26 AM in response to saeed_703

    If you're the device's original owner, take the device and its original purchase receipt to a physical Apple Store.

    If not, but you're able to contact the person who set the lock, send them this link and tell them to follow its instructions.

    If neither of the above applies, you can't activate the device but may be able to get it refunded. Apple won't remove the lock for anyone other than the original owner(assuming they're alive.)


    (140922)

  • by joe_7399,

    joe_7399 joe_7399 Mar 24, 2016 2:51 PM in response to saeed_703
    Community Specialists
    Mar 24, 2016 2:51 PM in response to saeed_703

    Greetings saeed_703,

     

    Thanks for using the Apple Support Communities!

     

    I understand that after updating your iPhone to iOS 9.3, your current Apple ID and password are not working to activate your device. In some cases, the hint that you see on the Activate iPhone screen may not match your current Apple ID.

     

    We know that this situation can be frustrating, but we’re here to help. To troubleshoot this situation and work towards resolving it, please read over and follow the steps from the following article.

     

    If you can't activate your iPhone, iPad, or iPod touch after installing iOS 9.3 - Apple Support

     

    Best