Country Artist

Q: Apple Watch not Recognizing Stands

The other day my watch was working perfectly.  Today I cannot for the life of me get it to recognize when I stand using the Activity App.  I've done everything I can think of to get it to work.  I've made sure everything is updated.  I turned off both the watch and my iPhone and restarted IPhone first and then watch.  I even unpaired my watch and then re-paired it.  Any idea on what else I can do?  Thanks.

Apple Watch, watchOS 2.2

Posted on Mar 24, 2016 11:34 AM

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Q: Apple Watch not Recognizing Stands

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  • Helpful answers

  • by Jonathan UK,

    Jonathan UK Jonathan UK Mar 24, 2016 11:40 AM in response to Country Artist
    Level 7 (33,944 points)
    Apple Watch
    Mar 24, 2016 11:40 AM in response to Country Artist

    Hi - try these steps:

     

    • On your iPhone in the Watch app, go to: My Watch > General > Wrist Detection - check that this is turned on.
    • On your iPhone, in the Watch app, go to: My Watch > Privacy > Motion & Fitness - turn Fitness Tracking off (or turn it on, if it is currently turned off).
    • Restart both devices by turning both off together, then restarting your iPhone first:
      • To turn your iPhone off: press and hold the Sleep/Wake button until the red slider appears; drag it to turn off. To restart, press and hold the Sleep/Wake button.
      • To turn your watch off: press and hold the side button until you see the Power Off slider; drag it to turn off. To turn it back on: press and hold the side button until you see the Apple logo.
    • If you turned Fitness Tracking off in step 2, now return to the setting and re-enable it.
  • by Country Artist,

    Country Artist Country Artist Mar 24, 2016 11:48 AM in response to Jonathan UK
    Level 1 (9 points)
    Apple Watch
    Mar 24, 2016 11:48 AM in response to Jonathan UK

    Thanks, Jonathan.  I saw this posting before and did it before I un-paired and re-paired the watch.  No dice in this case but thanks for replying.

  • by Jonathan UK,

    Jonathan UK Jonathan UK Mar 24, 2016 12:07 PM in response to Country Artist
    Level 7 (33,944 points)
    Apple Watch
    Mar 24, 2016 12:07 PM in response to Country Artist

    As you may already be aware, the hourly Stand goal is achieved when you stand up and move around for at least one minute during any given hour (and repeating this within each of 12 separate hours throughout the day will achieve your daily Stand goal).

     

    The following steps may help with registering Stand activity:

     

    • Apple Watch uses an accelerometer to identify movement, so a minute's walk around with your arms swinging naturally should help to register this.
    • Check that your personal information is accurate:
      • On your iPhone, in the Watch app, go to: My Watch (tab) > Health > check and, if necessary, edit your birthdate, gender, height and weight.
    • Calibrating Apple Watch can help to improve the accuracy of various estimations made by both the Activity app and the Workout app:

     

    More information:

    http://www.apple.com/watch/health-and-fitness/

    Use the Activity app on your Apple Watch - Apple Support

  • by Country Artist,

    Country Artist Country Artist Mar 24, 2016 2:26 PM in response to Jonathan UK
    Level 1 (9 points)
    Apple Watch
    Mar 24, 2016 2:26 PM in response to Jonathan UK

    Thanks again. Tried that as well.  Didn't work.  I'm not receiving reminders either.  I wonder if something is wrong with the accelerometer

  • by Jonathan UK,

    Jonathan UK Jonathan UK Mar 24, 2016 2:41 PM in response to Country Artist
    Level 7 (33,944 points)
    Apple Watch
    Mar 24, 2016 2:41 PM in response to Country Artist

    Next try closing all open apps on your iPhone and then force restarting both devices (iPhone first):

     

    - On your iPhone: double-click the Home button, then swipe up on each app preview to close each app.

    - iPhone: press and hold both the Sleep/Wake and Home button for around 10 seconds, until you see the logo.

    - Watch: press and hold both the side button and Digital Crown for around 10 seconds, until you see the logo.

     

    If the issue persists, then I suggest that you contact Apple Support (mail-in service may be available) or make a Genius Bar reservation with a view to having your watch checked under warranty:

     

    https://www.apple.com/support/watch/contact/

  • by Country Artist,

    Country Artist Country Artist Mar 25, 2016 6:01 AM in response to Jonathan UK
    Level 1 (9 points)
    Apple Watch
    Mar 25, 2016 6:01 AM in response to Jonathan UK

    I truly appreciate all the help you have given me.  None of the suggestions have worked so it's off to the Genius Bar for me.  Fortunately it's not toooooo far away

     

    Thanks for all of your help.

  • by Jonathan UK,

    Jonathan UK Jonathan UK Mar 25, 2016 6:08 AM in response to Country Artist
    Level 7 (33,944 points)
    Apple Watch
    Mar 25, 2016 6:08 AM in response to Country Artist

    You're most welcome - but I am sorry to hear that the issue persists.

     

    One final point to check: if you have both Wrist Detection and Passcode enabled, ensure that you unlock your watch after placing it on your wrist.

  • by Country Artist,

    Country Artist Country Artist Mar 25, 2016 6:18 AM in response to Jonathan UK
    Level 1 (9 points)
    Apple Watch
    Mar 25, 2016 6:18 AM in response to Jonathan UK

    Again thanks.  Passcode not enabled.  Love going to the Apple Store anyway.

  • by tamber877,

    tamber877 tamber877 Apr 8, 2016 11:20 AM in response to Country Artist
    Level 1 (19 points)
    Apr 8, 2016 11:20 AM in response to Country Artist

    did you ever find out what was going on?  I was moving around for over an hour this afternoon (cooking and cleaning) and both hours I got the stand notification, and the other day, again, I moving for at least 30 mins, I had gone up and down the stairs and everything...same thing I do every morning, then at 50 after, it tells me to stand up.

  • by Country Artist,

    Country Artist Country Artist Apr 8, 2016 11:39 AM in response to tamber877
    Level 1 (9 points)
    Apple Watch
    Apr 8, 2016 11:39 AM in response to tamber877

    No, never resolved the issue.  Trying it on my other wrist.