mor1s

Q: iOS 9.3 - Safari/Mail freezes after clicking links on iPhone 6S

Hi,


Never had any problems with my iPhone 6S. Just upgraded to iOS 9.3 without any issues. After the upgrade, I can't click links when searching something on Google in Safari or clicking a link in the Mail, the apps just freeze.


I tried clearing Safari history data/cache, closing all apps and restarting the phone (both regular and holding both home/power key), disabling all sorts of settings form Safari settings, but no luck.. Anyone with an idea how to sort it out?

iPhone 6s, iOS 9.3

Posted on Mar 24, 2016 12:47 PM

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Q: iOS 9.3 - Safari/Mail freezes after clicking links on iPhone 6S

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  • by reifer,

    reifer reifer Mar 26, 2016 9:05 PM in response to ChrisFromDUS
    Level 1 (9 points)
    Mar 26, 2016 9:05 PM in response to ChrisFromDUS

    DDoes it still work?  I did that and it worked for a few minutes the problem came back.

    CHrome me is working for me now but who knows how long

  • by reifer,

    reifer reifer Mar 26, 2016 9:08 PM in response to Frons
    Level 1 (9 points)
    Mar 26, 2016 9:08 PM in response to Frons

    LLinks don't open from anywhere, Safari, mail, and google searches

  • by JohnA913,

    JohnA913 JohnA913 Mar 26, 2016 9:27 PM in response to mor1s
    Level 1 (8 points)
    Apple Watch
    Mar 26, 2016 9:27 PM in response to mor1s

    Sounds crazy, but I may have figured it out and don't want to jinx it. I had the same problem on my 6s on 9.3. Did several restores as new and it worked for a little while and then the same issue. Went to apple and they replaced the phone with one running 9.1. Once again, worked at first and then knce I started loading apps, it locked up again. I read through these posts all day and stumbled upon the Wikipedia theory. I wiped Wikipedia from phone and iTunes and restored phone back to new and loaded 9.2.1 and everything is fixed. 24 hrs later and still good.  Fingers crossed and hope this helps!!

  • by sbossies,

    sbossies sbossies Mar 26, 2016 9:43 PM in response to saucin_u
    Level 1 (8 points)
    iPhone
    Mar 26, 2016 9:43 PM in response to saucin_u

    I have 6s plus and my phone is not fine. Mail and safari lock up 100% of the time unless Siri supplies a link, then locks up 50% of the time in safari Until it locks up.The touch hold to obtain app folders isn't responding either. My husband's 6 plus works fine.

  • by TheJohnnyBravo,

    TheJohnnyBravo TheJohnnyBravo Mar 26, 2016 9:51 PM in response to mor1s
    Level 1 (4 points)
    Mar 26, 2016 9:51 PM in response to mor1s

    Seriously APPLE?!? You have millions of customers that rely on your product, and you release a bloody firmware upgrade that is full with bugs! So DISAPPOINTING!!

  • by death2windows,

    death2windows death2windows Mar 26, 2016 10:10 PM in response to mor1s
    Level 1 (4 points)
    Mar 26, 2016 10:10 PM in response to mor1s

    I've been working with Apple support via Twitter and phone calls.  On the phone they told me to turn off Javascriptin Safari - and that actually allows links in Safari to work now.  They did acknowledge its a proble with JavaScript but they haven't developed a fix for it yet, and you can't turn off JavaScript in Messages or Mail.  See below response I got from their Twitter account.

     

    "Thank you for providing us with those details. We’ve heard reports of the issue and it’s currently under review. We don’t have a solution at this time but we’d like to get your case to a Senior Advisor so they can collect some data to assist with the investigation. To get started we’d just need to gather your name, phone number, time zone, and the best time to reach you. We can set up a callback to have an advisor contact you directly.

     

    You can also reach out to our chat support:  apple.co/GetSupport"

  • by LaL562,

    LaL562 LaL562 Mar 26, 2016 10:19 PM in response to mor1s
    Level 1 (4 points)
    Mar 26, 2016 10:19 PM in response to mor1s

    i just bought the 6s and am having horrible issues. Constantly freezes in mail, Safari, Facebook, Weather app you name it.  I'm so mad that I bought this dumb phone. Should've stayed with my 5 or bought a Samsung. I've tried everything even factory reset and that didn't work.  Monday I'm calling Apple and telling them to fix it or refund my $300. 

  • by Happymagenta,

    Happymagenta Happymagenta Mar 26, 2016 11:35 PM in response to mor1s
    Level 1 (4 points)
    Mar 26, 2016 11:35 PM in response to mor1s

    Problem:

     

    Some apps, like "Booking.com" app (that is a repeatedly verified reason casuing the bug for me and my wife) seem to be incompatible with iOS 9.3 and Safari. Most probably it has a Safari plug-in in the app bundle that make it (and the whole iOS URL opening system) hang. So this way any app that tries to open a link will hand - Mail, all browsers and some third party apps are affected.

     

    Solution:

     

    (A) if you did not have installed crap apps (e.g. "Booking.com", "Wikipedia", some other "Wiki..." apps) and have backups:

    1) reset all content and settings

    2) restore from iTunes/iCloud backup

    3) enjoy

     

    (B) if you have crap apps (like "Booking.com") installed in your backups:
    1) reset all content and settings
    2) set up as a new iPhone

    3) DO NOT INSTALL "Booking.com" app
    4) enjoy

     

    PS. Will post updated list of apps that may cause the bug.


    PPS. Simple settings reset, deleting apps that cause the bug, rebooting won't help - only solutions posted as (A) and (B) work for now.

  • by Burak_,

    Burak_ Burak_ Mar 27, 2016 12:20 AM in response to Happymagenta
    Level 1 (4 points)
    iPhone
    Mar 27, 2016 12:20 AM in response to Happymagenta

    Can you please define "crap app"? I choose iOS over Android for its platform reliability - which should cover the "apps can't crash or harm the way OS works". If that's the case and let an app break its OS, then Apple's gotta take the blame.

  • by SINasTER,

    SINasTER SINasTER Mar 27, 2016 1:04 AM in response to mor1s
    Level 1 (4 points)
    Mar 27, 2016 1:04 AM in response to mor1s

    For people who wanna try, booking.com seems to be part of the problem... Check it out above! Will try to do a new backup after deletion of booking.com and full reinstall on my ip6s+ to see if it works (worked for my wife's ipod at least)...

     

    IF this is not settled within 48hrs, Apple will have lost 5 customers just in my household and will persuade friends to leave also...

     

    we shouldn't endure this treatment!

  • by Mitjorn,

    Mitjorn Mitjorn Mar 27, 2016 1:26 AM in response to mor1s
    Level 1 (4 points)
    iPhone
    Mar 27, 2016 1:26 AM in response to mor1s

    I just spoke with Apple Care in Germany.

     

    They told me to deactivate Java as a work around. We know this already and we know already that it did not work for everybody. For me it didn't.

     

    Furthermore they told me to

     

    - connect the iPhone to iTunes whilst pressing both the Power- and Homebutton.

    - Then wait until the iPhone appears to be in maintenance mode.

    - Then press the "Actualization" Button in iTunes (NOT the Recovery one which will cause a loss of all data).

    - After actualization it should work properly once again

     

    I am unable to try it by now because I`m travelling but I wanted to give you that advice already.,

     

    Good luck, I´ll try it tomorrow night on getting back home.

  • by SteelCityRunner,

    SteelCityRunner SteelCityRunner Mar 27, 2016 2:00 AM in response to Mitjorn
    Level 1 (9 points)
    iPhone
    Mar 27, 2016 2:00 AM in response to Mitjorn

    What is the 'actualization' button in iTunes? All I get is 'Cancel', 'Update' and 'Recovery'. If I click 'Update' I get a message saying it cannot be updated and I need to restore. Needless to say I've pressed 'Cancel'!

  • by Vannibombonato,

    Vannibombonato Vannibombonato Mar 27, 2016 2:05 AM in response to mor1s
    Level 1 (14 points)
    Mar 27, 2016 2:05 AM in response to mor1s

    Same here. My iphone and ipad are useless at the moment. I frankly feel embarassed for Apple, this is not a small bug but something that completely brokens Safari, arguably the most used app on an iOS device.

    Im pretty sure this has something to do with the change in time of this morning.

     

    Vanni

  • by andres1712,

    andres1712 andres1712 Mar 27, 2016 2:32 AM in response to mor1s
    Level 1 (47 points)
    iPad
    Mar 27, 2016 2:32 AM in response to mor1s

    Until Apple has a solution I'm using

    1.- CloudMagic as my main email client. Manage 4 email accts and use Mail to clean Junk & Trash, just easier for me.

    2.- Chrome and Mercury as my main browsers (in CM you can choose Chrome instead of Safari for the links) ,

    3.- Fantastical as my suplementary calendar and

    4.- TunnelBear as my VPN connector.


    Remember its aparently  an iOS problem so iPad and iPhone solutions may be helpful to you.


    This has been working >90% for over a month so have made my iPad Mini 4 useable again until, perhaps sometime this year, Apple fixes iOS.


    Cheers

    Andres

  • by Missesj,

    Missesj Missesj Mar 27, 2016 2:34 AM in response to mor1s
    Level 1 (8 points)
    iPhone
    Mar 27, 2016 2:34 AM in response to mor1s

    I Don't seem to have an issue on iPad Air but my 6 plus is crashing. If I open email it freezes. Few other apps freeze. Can't search on Google. Home screen lags on opening

    hsve rebooted several times and turned off. Turned off javascript. Made no difference.

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