mor1s

Q: iOS 9.3 - Safari/Mail freezes after clicking links on iPhone 6S

Hi,


Never had any problems with my iPhone 6S. Just upgraded to iOS 9.3 without any issues. After the upgrade, I can't click links when searching something on Google in Safari or clicking a link in the Mail, the apps just freeze.


I tried clearing Safari history data/cache, closing all apps and restarting the phone (both regular and holding both home/power key), disabling all sorts of settings form Safari settings, but no luck.. Anyone with an idea how to sort it out?

iPhone 6s, iOS 9.3

Posted on Mar 24, 2016 12:47 PM

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Q: iOS 9.3 - Safari/Mail freezes after clicking links on iPhone 6S

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  • by yogi89233,

    yogi89233 yogi89233 Mar 28, 2016 2:49 AM in response to mor1s
    Level 1 (4 points)
    Mar 28, 2016 2:49 AM in response to mor1s

    Same Problem with my iPad Air 2.

  • by nylon girl,

    nylon girl nylon girl Mar 28, 2016 2:53 AM in response to John.Liu
    Level 1 (4 points)
    Mar 28, 2016 2:53 AM in response to John.Liu

    Agree - it is slowly affecting everything I am running. An article said they had a phone and iPad they used as a test that were working fine, installed Booking.com, which I had on both my iPhone 6S and iPad2, and I deleted them. They did the same, but it didn't revert. I can get Chrome to work, but the nothing else. They are both very expensive paperweights, about to become frisbees, at this point!

     

    WHY Apple is it taking this long to fix this? And don't you do testing or are we your test bunnies now?

  • by frasaniz,

    frasaniz frasaniz Mar 28, 2016 2:58 AM in response to mor1s
    Level 1 (4 points)
    iPhone
    Mar 28, 2016 2:58 AM in response to mor1s

    I have also experienced the same problems!

    I didn't expect these kind of problems from Apple!

  • by Vic Gar,

    Vic Gar Vic Gar Mar 28, 2016 3:09 AM in response to mor1s
    Level 1 (4 points)
    Mar 28, 2016 3:09 AM in response to mor1s

    Same issues here with iPhone 6. Hope to see an update soon

  • by alibaba136,

    alibaba136 alibaba136 Mar 28, 2016 3:09 AM in response to mor1s
    Level 1 (4 points)
    Mar 28, 2016 3:09 AM in response to mor1s

    Please note that downgrade to 9.2 NOT A SOLUTION AT ALL!!

     

    a lot of users are using ios 9.2....

  • by macyup,

    macyup macyup Mar 28, 2016 3:20 AM in response to mor1s
    Level 1 (9 points)
    iPad
    Mar 28, 2016 3:20 AM in response to mor1s

    Exact the same problem: can't open any link using Safari, Mail, Notes and some other apps since yesterday

    I tried all the solving-tips here (Safari search engine change to Bing, JavaScript deactivated... - but nothing helps...

    (iPad Air2, iPhone 5s; all iOS 9.3)

  • by Pappoo,

    Pappoo Pappoo Mar 28, 2016 3:27 AM in response to mor1s
    Level 1 (4 points)
    iPhone
    Mar 28, 2016 3:27 AM in response to mor1s

    So you got an answer on the 24 of march, and it was said "a patch within 2 days"...

    Today the 28 of march, 4 days after this answer...

    no message, no announce, no keynote LOL, not even a message... even if hundred thousands posts around this amazing issue...

     

    Where are they? At work? I hope so... but I'm really fed up with this one way communication!

     

    When you pay a lot for something, you could expect at least respect. At last you can understand that respect can't be sold.

    I won't pay more to get answers... that shall be included.

    I won't pay more to do testing... I'm currently a tester, I should be paid for that!

     

    By the way, I did a check with my old 3GS with IOS 6.1.6. Working perfectly, so please, Apple support, read this!

    This is my final contribution to your big testing plan: the current issue is related to IOS, and probably also to your PERFECT way to record the user activity by connecting to your servers on each click, drag, or whatever, in order to be able to make money with our activity.

    I wish you the best for next days/months/years/decade/century, click the answer you like.

  • by danfromrancho,

    danfromrancho danfromrancho Mar 28, 2016 3:33 AM in response to mor1s
    Level 1 (4 points)
    Mar 28, 2016 3:33 AM in response to mor1s

    Same problem here... At 3:29 am on march 28 I did check for update again in settings.  Settings is now hung with "checking for update"

     

    UPDATEL After about a minute I received the "your software is up to date" message and the app became responsive.

  • by morkandmindy,

    morkandmindy morkandmindy Mar 28, 2016 3:31 AM in response to Beau1k
    Level 1 (4 points)
    Mar 28, 2016 3:31 AM in response to Beau1k

    Didn't work for me either.

  • by schd72,

    schd72 schd72 Mar 28, 2016 3:34 AM in response to mor1s
    Level 1 (4 points)
    Mar 28, 2016 3:34 AM in response to mor1s

    Same issue here on two devices...

     

    iPhone 6, iOS 9.3 (13E233).

    Mail crashes/freezes whenever I try to open a link from an email (com.apple.mobilemail failed to exit after 5.00s)

    Safari crashes/freezes whenever I want to open an absolute URL (com.apple.mobilesafari failed to scene-update after 10.00s)

     

    iPad mini 2 Retina, iOS 9.2.1 (13D15).

    Mail crashes/freezes whenever I try to open a link from an email (com.apple.mobilemail failed to scene-update after 10.00s)

    Safari crashes/freezes whenever I want to open an absolute URL (com.apple.mobilesafari failed to scene-update after 10.00s)


    I tried to remove the apps mentioned in this thread like Google Maps, booking.com,... and rebooted/restarted the devices, but without success. The only thing helping is to disable Javascript, but this has of course other unwanted effects.


    To browse the web, I have now switched to the Mercury browser which works as expected, while staying within the browser, following a link from Mail or Message still tries to open the link in Safari and the apps are freezing. If at least one could configure another browser than Safari, but iOS does not allow that.

  • by Wattloewe,

    Wattloewe Wattloewe Mar 28, 2016 3:40 AM in response to mor1s
    Level 1 (8 points)
    iCloud
    Mar 28, 2016 3:40 AM in response to mor1s

    Hi, my iPad Air freezes mosts apps when clicking on hypertext links. Not only in Safari, but also in Mail etc. I'cant use my iPad Air any longer for working! First I had the activation-problem when updating to 9.3, then after some days this strange new bug started.

    By the way: I started with an Apple II at the end of the 70th, and over all the years I did not have such problems with my Macs, iPhones or iPads, but after Steve has gone, what did happen to Apple, Tim!

     

  • by Stéphane1234,

    Stéphane1234 Stéphane1234 Mar 28, 2016 3:40 AM in response to mor1s
    Level 1 (4 points)
    Mar 28, 2016 3:40 AM in response to mor1s

    I have the exact same issues with my iPhone 5s with iOS 9.2.1. Phone becomes rather useless now. Need a quick fix!

  • by SirDaedalus,

    SirDaedalus SirDaedalus Mar 28, 2016 3:41 AM in response to mor1s
    Level 1 (4 points)
    Mar 28, 2016 3:41 AM in response to mor1s

    Same here (for me: on my iPad Pro / my iPhone 6). Luckily I'm still having my Windows 10 PC around, because (I'm afraid to say) right now I cannot use my iPad / iPhone at all. Even clicking on links in an eMail doesn't work / freezes up Safari / Mail.

     

    Interestingly the problem only occured several days after I've updated to iOS 9.3. And amazing to see how such a drastic bug finds its way into the final release...

  • by jayreef,

    jayreef jayreef Mar 28, 2016 3:43 AM in response to Wattloewe
    Level 1 (4 points)
    Mar 28, 2016 3:43 AM in response to Wattloewe

    I Can virtually pin mine down as when it stopped working because I was in the cinema

     

    i got a notification at 22.00hrs that I had a new follower on Twitter "@BingAds"

     

    after that everything started freezing that has a Google connection it seems

  • by As7r0,

    As7r0 As7r0 Mar 28, 2016 3:54 AM in response to mor1s
    Level 1 (4 points)
    Mar 28, 2016 3:54 AM in response to mor1s

    Same problem here on iOS 9.3 and iPhone 6s Plus. Can't open links in Safari and in e-mail. Application freezes. Unistall booking app didn't solve. This is too bad for apple.

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