mor1s

Q: iOS 9.3 - Safari/Mail freezes after clicking links on iPhone 6S

Hi,


Never had any problems with my iPhone 6S. Just upgraded to iOS 9.3 without any issues. After the upgrade, I can't click links when searching something on Google in Safari or clicking a link in the Mail, the apps just freeze.


I tried clearing Safari history data/cache, closing all apps and restarting the phone (both regular and holding both home/power key), disabling all sorts of settings form Safari settings, but no luck.. Anyone with an idea how to sort it out?

iPhone 6s, iOS 9.3

Posted on Mar 24, 2016 12:47 PM

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Q: iOS 9.3 - Safari/Mail freezes after clicking links on iPhone 6S

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  • by Kherberos,

    Kherberos Kherberos Mar 28, 2016 4:04 AM in response to jayreef
    Level 1 (4 points)
    Mar 28, 2016 4:04 AM in response to jayreef

    Hi,

    Same issues as everyone here (links broken in safari, email, message, ... safari freeze when holding down on link, ... )

    On iPhone 5s IOS 9.3.

    The problem started Sunday 27th at exactly 11:00 am (French Time) 5:00 am Eastern Time (ET) , literally, as I was doing some searches on Google,

    one moment it works, the next second all links were broken.

    Disabling Java helps a little, nothing else is helping.

     

    I have an iPad Air 2 on iOS 9.3 as well. It is still working at the moment. ... I am a bit afraid to use it though :-) 

     

    I m sitting tight ... I have to go on a trip in a few days, with all email, booking, ... on my iPhone.

    I hope it will be fixed by then. I can t imagine the mess if something like that happens when you're away and fully relying on your

    phone or tablet. Hope no one is in this situation.

     

    C'mon Apple ...

  • by yoko8puppies,

    yoko8puppies yoko8puppies Mar 28, 2016 4:05 AM in response to Alex Shum
    Level 1 (8 points)
    Apple Watch
    Mar 28, 2016 4:05 AM in response to Alex Shum

    ios9.3 on my ipad is hanging when I short tap and crashing when I long tap making it impossible to browse websites or to open attachments in emails thus making my ipad almost useless, please help Apple Suppo

  • by MrGusto86,

    MrGusto86 MrGusto86 Mar 28, 2016 4:07 AM in response to mor1s
    Level 1 (4 points)
    Mar 28, 2016 4:07 AM in response to mor1s

    Same issue. But with iPhone 6 128gb.... Renders your phone useless, can't use safari, whatsapp or manage mail.

  • by Wattloewe,

    Wattloewe Wattloewe Mar 28, 2016 4:19 AM in response to SirDaedalus
    Level 1 (8 points)
    iCloud
    Mar 28, 2016 4:19 AM in response to SirDaedalus

    If Steve could hear, that Windows 10 is saving our virtual life.... Times have changed since Steve has gone!

  • by iamconte,

    iamconte iamconte Mar 28, 2016 4:09 AM in response to mor1s
    Level 1 (4 points)
    iPhone
    Mar 28, 2016 4:09 AM in response to mor1s

    Just got a call from Apple with the same information a lot of people posted here already:

    "We do not have a fix in the moment. We know about the problem and are working on a fix. It will not take very long. In the meantime installing Chrome, Opera, Firefox... will solve the Safari Issue, but not the Mail issue. Thank you for your patients, we are working on it.

     

    Will have to wait for that then.

  • by Impresiocz,

    Impresiocz Impresiocz Mar 28, 2016 4:16 AM in response to Pappoo
    Level 1 (8 points)
    Mar 28, 2016 4:16 AM in response to Pappoo

    Completely agree! I am really disappointed that they don't care about to let us know when it will be solved, or just say sorry, we are working on it... Such a childish behavior.

  • by marinabay116,

    marinabay116 marinabay116 Mar 28, 2016 4:17 AM in response to thaleb
    Level 1 (4 points)
    iPhone
    Mar 28, 2016 4:17 AM in response to thaleb

    Agree. I have not upgraded to 9.3. and have the very same problem i.e. freezing in Safari and Mail. This only became an issue for me in the past 10 days and since then I am using gmail app and Google instead of Sarari....so far so good. I am very disappointed in Apple's 'not our fault' response.

  • by Cre8ions,

    Cre8ions Cre8ions Mar 28, 2016 4:22 AM in response to mor1s
    Level 1 (4 points)
    iPhone
    Mar 28, 2016 4:22 AM in response to mor1s

    Same problem on my 5S IOS9.3. Any progress (software fixes) from Apple coming up?

    Switched to Chrome for browsing, Mail still a problem, will consider Microsoft Outlook App...

  • by MililyInOz,

    MililyInOz MililyInOz Mar 28, 2016 4:30 AM in response to mor1s
    Level 1 (4 points)
    Mar 28, 2016 4:30 AM in response to mor1s

    Did anyone else get kicked out of the support community, being told by Apple that they are 'updating' the pages? I've relogged back in using my PC and there doesn't seem to be anything different. And why is this not rating on the news? There is NOTHING posted on the digital news feeds in Australia...

  • by Sueollie,

    Sueollie Sueollie Mar 28, 2016 4:33 AM in response to Dptolle
    Level 1 (4 points)
    Mar 28, 2016 4:33 AM in response to Dptolle

    This has happened to me too on my ipad, turning off Javascript helped a bit but this needs to be fixed properly.  Could not reply to Apple support so had to use other device on home.  Please fix this APPLE!!

  • by steve2502,

    steve2502 steve2502 Mar 28, 2016 4:32 AM in response to mor1s
    Level 1 (4 points)
    Mar 28, 2016 4:32 AM in response to mor1s

    I'm pretty sure Apple are doing all they can on the knowledge they currently have and will release an update/patch/fix as soon as they have one. It would be unwise of them to release a statement until such time as they actually know what the problem is. The problem may well be something out of their control in which case they could be waiting for outside help, they may well be in a similar position to us but at a higher level, none of us know. All of the major phone/software companies have had faults/problems at some point over the years...unfortunately, it happens and causes a lot of frustration/inconvenience to a lot of people at the time.

    There are workarounds and alternatives that can be used as a temporary measure until the problem is fixed, not ideal though I agree...I have found that the Firefox app is working fine so far and have managed to at least check mail through the iPhone mail app, I just avoid clicking any links, if I need to though, I have used webmail through Firefox where I can by logging onto the web client direct i.e. Outlook.com, Gmail.com or direct to your isp homepage and use the mail option provided, all through the Firefox app.

    I understand and appreciate that a lot of people depend on their iPhones for work and that this is a serious problem for them but it will get sorted, in the meantime please try the alternatives as I have rather than keep deleting or resetting your phones, you could be making things worse.

  • by istoyanov,

    istoyanov istoyanov Mar 28, 2016 4:36 AM in response to mor1s
    Level 1 (8 points)
    Mar 28, 2016 4:36 AM in response to mor1s


    It is same to me on 6S with iOS 9.3. I reported already two days ago to Apple via Twitter and feeback site. The point is did all of you reported via: http://www.apple.com/feedback/iphone.html ? If not do it, please. As I am sure apple look on these communities but the main point has to be their feedback site IMO.

  • by Recto Bold,

    Recto Bold Recto Bold Mar 28, 2016 4:39 AM in response to mor1s
    Level 1 (34 points)
    Mar 28, 2016 4:39 AM in response to mor1s

    Yep. Same here on my iPhones 6S+. Gosh - It's almost like the software was released before being properly tested! Still, clicking on links in Safari's something not many people will do so I can see how they missed it.

  • by alialper,

    alialper alialper Mar 28, 2016 4:42 AM in response to mor1s
    Level 1 (4 points)
    Mar 28, 2016 4:42 AM in response to mor1s

    same here.

    still cant open links. safara & mail hangs after clicking.

    this is terrible!

  • by Kurt Friis,

    Kurt Friis Kurt Friis Mar 28, 2016 4:43 AM in response to jayreef
    Level 1 (4 points)
    iCloud
    Mar 28, 2016 4:43 AM in response to jayreef

    I'm amazed, that Apple has not made any official statement on this matter. Apple support seems to only know their standard answers; they sound like personnel in a North Korean Embassy. No problems. Everything is... Haven't heard about anything like that. Have you tried...

     

    Imagine all those millions of Apple users, that do not speak english (the majority), and only possessing one iPhone or one iPad behaving badly (I'm more polite, than I want to be here). Calling Apple Support only leads to a lot of activity, that solves nothing - really. Those millions have nowhere to go to complain, at the moment, but...

     

    I've just started my Apple iPad 3 (first retina), with version 9.2.1 (that Apple now states as beeing the current version - "ajour" - ahem ;-)

    IMG_0220.png

     

    It has not been backed up in 22 weeks, and not been in use for anything but an upgrade to 9.2.1 some time ago. It's extremely slow - more so, than I'd expect - but it is not plagued by the same bugs, that are plaguing my iPad Air 2, which is rendered more or less useless (but it's only been in use a few minutes).

     

    I also decided to check up on my old Android gear, som of it older than my iPad 3. Hmmm... nice. Actually. Really nice, and working. Why don't I... Hmmm...

     

    Tomorrow I'm buying my Microsoft Surface Pro 4, instead of an iPad Pro. I've never experienced, Microsoft sitting on their hands for several days, when a severe problem showed. They may not have had a complete answer or solution right away, but they sure as **** wouldn't continue repeating "reinstall everything from scratch" days after the problem turned up. There would always be an official statement. Especially, when anyone could suspect their cloud services to be in any way involved. Apple seems to have other priorities currently.

     

    Whether it is a bug in iOS 9.3, in iCloud or a combination really does not matter. There is not excuse for the 3, 4 or more days - my problems started friday evening - of complete silence from Apple's side. No explanation, no estimate on a time horizon, nothing at all. With currently 26.500 views, and approx. 400 replies in this thread alone, one would think that the "upper echelons" would see the need. It must be especially galling in parts of the world, where there are no official christian hollidays, and friday or today are normal work days. I'd be livid, if I needed to use an Apple product for work purposes.

     

    We're not talking wristbands or their colors here. However important, these are to Cook. We're talking tools - for some as important as their screw driver or other work tools. It's far more important than the nail polish and wristband colors crowd, that seem to fill the minds of Apple management these days.

     

    iCloud is and has never been the best of solutions in this world, but if it is involved in any way in this debacle, I can see lot's of companies paddle back from any commitments given based on the "IBM-Apple deal" reached earlier this year. Why on earth should any company risk anything by using the Apples cloud system, that has barely reached the baby state, and is riddled with inconsistencies and impossible use cases, needed in any normal business.

     

    Watching Apple's inactivity is like seeing a train wreck in slow-motion.

     

    If you hear the sound "rotterotterotte..." in the distance, it's probably "Jobs" rotating like crazy in his grave, right now. I'm not sure, that the "Cook crowd" would survive this debacle, if he'd been alive.

     

    I've found my solution. I'm betting, that I get my Surface Pro 4 up and running tomorrow, before my iPad Air 2 can be restored to normal use. And I can always use my iPad Air 2 as a backup for internet access - if and when Apple manages to solve their current problems.

     

    I'm currently cranking up my old Android gear. It's actually faster, than I remember, but not as fast, as I would like. It has one big advantage though. It works. It has never, ever in it's lifetime had a fail, like Apple's. Never. So, I've found my work around by re-enlisting my old Android gear for duty. Who'd have "thunk" that to be required a week ago? No prize for guessing where my money is going in the future, when my iPhone 6 needs replacement.

     

    Smile, best wishes and regards

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