mor1s

Q: iOS 9.3 - Safari/Mail freezes after clicking links on iPhone 6S

Hi,


Never had any problems with my iPhone 6S. Just upgraded to iOS 9.3 without any issues. After the upgrade, I can't click links when searching something on Google in Safari or clicking a link in the Mail, the apps just freeze.


I tried clearing Safari history data/cache, closing all apps and restarting the phone (both regular and holding both home/power key), disabling all sorts of settings form Safari settings, but no luck.. Anyone with an idea how to sort it out?

iPhone 6s, iOS 9.3

Posted on Mar 24, 2016 12:47 PM

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Q: iOS 9.3 - Safari/Mail freezes after clicking links on iPhone 6S

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  • by jayreef,

    jayreef jayreef Mar 31, 2016 5:50 AM in response to lukepetrinec
    Level 1 (4 points)
    Mar 31, 2016 5:50 AM in response to lukepetrinec

    IT is now 36+ hours since I posted a fix for this, phone still going strong, so the fix works

     

    1. backed up photos to iPhoto on mac
    2. (backed up my current phone through iTunes for a later date when a fix comes out)
    3. erased phone from the phone
    4. restored from a backup pre 24.03.2016
    5. immediately put phone into flight mode before the apps started downloading back onto the phone
    6. deleted the offending apps before they caused any hassle and were greyed out still
    7. came out of flight mode
    8. allowed the apps to download i was keeping
    9. working now
  • by consuelofromovada,

    consuelofromovada consuelofromovada Mar 31, 2016 6:22 AM in response to comedysoul
    Level 1 (8 points)
    iPhone
    Mar 31, 2016 6:22 AM in response to comedysoul

    I have the same problem. I hope that Apple solve it soon. I am on the night mare with IOS 9.3

  • by rcq1965,

    rcq1965 rcq1965 Mar 31, 2016 6:38 AM in response to mor1s
    Level 1 (4 points)
    Mar 31, 2016 6:38 AM in response to mor1s

    EL "problema" de Safari y los links es anterior al iOS 9.3, yo tengo esta "falla" desde finales de enero (9.2.1)!!!. Es desesperante!!! Llevo todo febrero y todo marzo con el teléfono (iPhone 6) trabajando al 40%.

    Raoul - México

  • by zhsp,

    zhsp zhsp Mar 31, 2016 6:42 AM in response to krynn25
    Level 1 (4 points)
    Mar 31, 2016 6:42 AM in response to krynn25

    Thank you so much :-) its working now since I've disabled the Java Script in the Safari settings :-) I hope Apple can solve this problem asap! It's disgusting.

  • by CrubioS,

    CrubioS CrubioS Mar 31, 2016 6:51 AM in response to mor1s
    Level 1 (4 points)
    Mar 31, 2016 6:51 AM in response to mor1s

    I have the same problem , pressing a link in the Mail application, this is frozen and you need to close it and takes a while to reopen . Safari can not open any link , even google results , and pressing a moment the link to view options , Safari freezes. In the application of Google Chrome , you can not navigate normally, to be able to come to a result of a Google search , you need to hold the link , and open it in a new tab.
    Also in both Safari and Google Chrome application , I do not get to enter some sites , the page is loading and blank screen , such as hotmail.com .

    I hope this has a prompt solution.


    Eye , I tried restored my iPhone and the problem persists.


    iPhone 6 16GB Space Gray

  • by lalunawoman,

    lalunawoman lalunawoman Mar 31, 2016 6:54 AM in response to mor1s
    Level 1 (4 points)
    Mar 31, 2016 6:54 AM in response to mor1s

    It's not just a 6s issue. My 5s started to do this a few days ago BEFORE i even downloaded the 9.3. It started after the 9.3 went live but before I even updated the iOS. Disabling JavaScript doesn't work for me. I can't click on links in Safari (no matter the browser), links in Messenger, or mail. Messenger does the same thing if someone sends me a URL. It crashes if you longpress it. I updated to 9.3 just to see if it would fix (it couldn't get any worse). It didn't work of course. I did get rid of the Booking.com app since that might have been what started the cascade of issues (as others have noted online). I downloaded the horrid bing app separately just so I can search for some things using my phone. It works about 50% of the time depending upon the link. Someone said on 3/25 that apple promised a fix in two days (in this thread). It's been almost a week since that comment. Hopefully, the fix is coming soon.

  • by consuelofromovada,

    consuelofromovada consuelofromovada Mar 31, 2016 6:59 AM in response to rcq1965
    Level 1 (8 points)
    iPhone
    Mar 31, 2016 6:59 AM in response to rcq1965

    Si costara 10 dólares el iPhone sería casi que aceptable. Mi situación está igual

  • by nekeeyab,

    nekeeyab nekeeyab Mar 31, 2016 7:03 AM in response to mor1s
    Level 1 (4 points)
    Mar 31, 2016 7:03 AM in response to mor1s

    I am having the same issue and it's annoying.  This is an expensive device and for the money paid for it, I feel I should not be having this issue for soo long.  It's okay for a little while, but this issue has been existing for a little over a week now and I work from my phone. 

     

    Changing to a new phone is not always the solution.  I have changed and had to purchase a new phone in the past for other issues.  Three times in a three month window at one time.

     

    This is unacceptable and the problem needs to be resolved ASAP or Galaxy S7 it is.  I NEVER encountered an issue with my droid years ago.  Not one issue I couldn't resolve in the same day.  Apple is soo technical and over rated.  I'm annoyed.

     

    And Verizon does not care about this issue.  Guess I'll just continue to pay my bill for a phone that doesn't work properly.

  • by chadefallstar,

    chadefallstar chadefallstar Mar 31, 2016 7:07 AM in response to mor1s
    Level 1 (9 points)
    Mar 31, 2016 7:07 AM in response to mor1s

    Just wanted to add my experience, iPhone 6 with iOS 9.3. After update, noticed this issue (no links working, long press causes crash), been a week now and have tried the various options, disable javascript (breaks other parts of the web), disable safari suggestions (only made the google homepage work again - i have a feeling that bookmarked links or links already listed in the history will be able to load but I deleted my history in trying to fix the issue so only google works. Tried deleting the booking.com app in case that app caused the issue (didn't help, probably too late if its the culprit).

     

    I just spoke to support to lodge my experience and was told like others here, that an update is coming and expected soon, he said a day or two but was not concrete on a timeline. Fingers crossed it lands soon, don't fancy having to go full restore process on it to fix such as seemingly small issues from an apparently long-lived security issue within iOS.

  • by mister_saxon,

    mister_saxon mister_saxon Mar 31, 2016 7:11 AM in response to mor1s
    Level 1 (17 points)
    iTunes
    Mar 31, 2016 7:11 AM in response to mor1s

    If I had to guess I would say that since this is related entirely to HTTPS links and doesn't occur on HTTP links (and especially from Google) that there is likely an expired certificate somewhere in the device. Why some devices have the issue and others don't is not something I can comment on at the moment but it really does seem to be HTTPS only.

     

    Yet I can still access secure sites (such as Facebook) and Google's own links work such as the link to their settings pages so it's a bit odd and somewhat annoying.

     

    Anyway FTR I have a 6s+ without the problem and an iPad Air with the problem, both on 9.3 but the phone was upgraded OTA and the iPad was upgraded via iTunes (or so I believe - I didn't write it down at the time). I don't think that matters if it's a certificate problem.

  • by Queltin,

    Queltin Queltin Mar 31, 2016 7:15 AM in response to mor1s
    Level 1 (4 points)
    iPhone
    Mar 31, 2016 7:15 AM in response to mor1s

    iPhone 6 Plus / 128 Gb same here.

  • by danvlad,

    danvlad danvlad Mar 31, 2016 7:27 AM in response to mor1s
    Level 1 (4 points)
    Mar 31, 2016 7:27 AM in response to mor1s

    As other users indicated, turning off Java Script in the Advanced settings of Safari allows pages to be loaded. It is still annoying...

  • by DreamOutLoud,

    DreamOutLoud DreamOutLoud Mar 31, 2016 7:38 AM in response to mor1s
    Level 1 (4 points)
    Mar 31, 2016 7:38 AM in response to mor1s

    I too am having freezing issues in the mail app, safari... This is so completely frustrating! I have a iPhone 6plus 128gb.  This update/fix better happen soon.. I am losing patience. I disabled java script.. doesn't help within the mail app when i try to click a link within a email. Goes nowhere..

  • by nicob78X,

    nicob78X nicob78X Mar 31, 2016 7:43 AM in response to mor1s
    Level 1 (4 points)
    iPhone
    Mar 31, 2016 7:43 AM in response to mor1s

    As many others, I have the same problem on my iphone 5S on iOs 9.2.1.

    Just spoke to the French Apple Support Chat team and they have also acknowledged the issue and told me (translated) "rest assured that the issue will be fixed within the next few days or next few hours perhaps".

    I hope that they are right.

  • by mister_saxon,

    mister_saxon mister_saxon Mar 31, 2016 8:17 AM in response to danvlad
    Level 1 (17 points)
    iTunes
    Mar 31, 2016 8:17 AM in response to danvlad

    Not so much - it stops the app freezing but it is not a fix. I would guess that the Javascript formats the clicked link into a HTTPS referrer request and without JS that link never becomes available, preventing the lockup.

     

    If you want to see for yourself then try a Google image search - you can see the images just fine but if you try to access the link to the original page then it fails - and that link is a HTTPS request back to Google to forward you onto the site, even if the image site itself is not a HTTPS site.

     

    Anyway, whatever the issue it won't be fixed by talking about it - but I am very curious as to why some systems are affected and not others. It'll probably turn out to be a memory leak of some kind though - they almost always are.

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