Lorayma12
Level 1 (15 points)
iPhone

Q: I gave my Iphone the update, it asked me for my Apple ID but when I try to log in it says my Apple ID is incorrect but I'm logged in it from my computer, what should I do?

I gave my Iphone the update, it asked me for my Apple ID but when I try to log in it said my Apple ID was incorrect (it cannot be use to unlock my iPhone) but I'm logged in with it from my computer, what should I do?

 

Message was edited by: Lorayma12

iPhone 5, iOS 9.2.1, null

Posted on Mar 24, 2016 1:53 PM

by ItComesInPints,Apple recommended
ItComesInPints ItComesInPints
Level 1 (51 points)
A:

Most of the time this happens when folks edit their primary apple id e-mail address without first signing out of iCloud on their phone - the phone stays signed in with the old e-mail adress. Here's the latest from apple If you can't activate your iPhone, iPad, or iPod touch after installing iOS 9.3  - Apple Support

 

If you can sign into iCloud.com AND see your phone under All Devices, you can remove it from account as a last resort.

Posted on Mar 25, 2016 12:31 PM

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Q: I gave my Iphone the update, it asked me for my Apple ID but when I try to log in it says my Apple ID is incorrect but I'm logged ... more

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  • by ItComesInPints,Apple recommended

    ItComesInPints ItComesInPints Mar 25, 2016 12:31 PM in response to Lorayma12
    Level 1 (51 points)
    Mar 25, 2016 12:31 PM in response to Lorayma12

    Most of the time this happens when folks edit their primary apple id e-mail address without first signing out of iCloud on their phone - the phone stays signed in with the old e-mail adress. Here's the latest from apple If you can't activate your iPhone, iPad, or iPod touch after installing iOS 9.3  - Apple Support

     

    If you can sign into iCloud.com AND see your phone under All Devices, you can remove it from account as a last resort.

  • by infinitewill,

    infinitewill infinitewill Jul 18, 2016 7:17 AM in response to Lorayma12
    Level 1 (9 points)
    Windows Software
    Jul 18, 2016 7:17 AM in response to Lorayma12

    I have this problem recurring over and over again. My wife's iPhone 6, iPad2 and MacBook are constantly asking for both Apple ID and iTunes Store ID. We finally ended up going to the local Apple store and making an appointment with on of the Genius Bar folk's to reset the IDs. Everything was back on-line for about 2 weeks and then it started again. If we enter the password(s) (it was written down and typed out in it's case sensitive form so I know for a fact it isn't being entered incorrectly) it gets rejected every time forcing a reset of the password AGAIN.