Q: i need help with activation lock

The original owner would have to remove the device from their account.

What to do before selling or giving away your iPhone, iPad, or iPod touch - Apple Support

Cordale from fort smith wrote:

 

Thats not going to happen because like i said in my post that the original owner has no way of getting into that account

Then the phone is useless to you.  trash it and buy a new one.  There is no way to bypass activation lock.

Cordale from fort smith wrote:

 

so like no my carrier is verizon and they cant do anything neither can apple or anyone can do anything i soppose

No one. At all. Nobody, Apple, Verizon, even the FBI.

If you know the previous owner and have contact with them, have them follow the directions on this page:

If you forgot your Apple ID password - Apple Support

Please refer to this article Apple released 3 hours ago:

If you can't activate your iPhone, iPad, or iPod touch after installing iOS 9.3 - Apple Support

Try all of the known Apple IDs in your household. Try using the Apple ID that was associated with your iPhone before the update.

Apple also has released a new build to fix some activation issues, so you can try updating it again in iTunes. (Make sure you have backed up your data, and do not restore)

I will not be responsible for any data loss. Please refer to the article above or Contact Apple Support.

Dnlyong wrote:

 

Please refer to this article Apple released 3 hours ago:

If you can't activate your iPhone, iPad, or iPod touch after installing iOS 9.3 - Apple Support

 

Try all of the known Apple IDs in your household. Try using the Apple ID that was associated with your iPhone before the update.

 

Apple also has released a new build to fix some activation issues, so you can try updating it again in iTunes. (Make sure you have backed up your data, and do not restore)

 

I will not be responsible for any data loss. Please refer to the article above or Contact Apple Support.

That article is not related to Activation Lock, which is the issue at hand in this discussion.

My apologies, I have misread the discussion.

I did not notice that he updated to iOS 9.2.

However, updating to iOS 9.3 may fix the problem, as Apple as fixed this issue, that Activation Lock appears after an update on a working iPhone.

Have the original owner contact Apple Account security. They might be able to help:

Contact Apple for help with Apple ID account security - Apple Support

Once they have access to the account, they will need to delete your phone from Find my iPhone as outlined elsewhere in this thread.

Apple has pulled the iOS 9.3 update for older devices (iPad Airs and previous, iPhone 5s and previous) due to problems with Activation. See these articles for details and possible workarounds. The second article (first paragraph) explains the Activation Lock issue with older devices. Activation of 9.3 on some older devices was requesting the original ID/PW first used on the device, not the current one. A new build for the iPad 2 is now available that does not require the Activation step. A fix for the other devices is not yet available.

http://www.imore.com/apple-working-ios-93-fix-older-iphone-ipad

https://support.apple.com/en-us/HT206203