HT205628: If you see error 53 and your iPhone or iPad gets stuck on the 'Connect to iTunes' screen

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BgladNYC

Q: iOS 9.3 Safari link freezes, crashes Safari

Every time I click on a link in Safari (be it google or on another page), the link goes gray and never opens. If I try pressing several times, the device is completely unresponsive. After about a minute, the Safari crashes.

 

Please help

iPhone 6s, iOS 9.3

Posted on Mar 24, 2016 5:36 PM

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Q: iOS 9.3 Safari link freezes, crashes Safari

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  • by TC2BR,

    TC2BR TC2BR Mar 26, 2016 2:21 PM in response to BgladNYC
    Level 1 (4 points)
    iPhone
    Mar 26, 2016 2:21 PM in response to BgladNYC

    I downloaded the iOS 9.3 now and soon after tried surfing in Safari and Chrome. Both of them had this problem. The links do not work. The device crash/freeze. Links work in Chrome but only with a long click to get the option to open in a new tab. Not giving hard reset can be improved..iPhone6 64GB iOs 9.3.

  • by Digger65NL,

    Digger65NL Digger65NL Mar 26, 2016 4:36 PM in response to TC2BR
    Level 1 (4 points)
    Mar 26, 2016 4:36 PM in response to TC2BR

    I have the same problem.  Updated today (should have checked here first and stayed on 9.2.1).  Safari will load pages like google searches or Facebook, but if you click on a link to go to one of the URLs the app freezes, and freezes the whole iPad.  Eventually it crashes, and I can get back to the main screen, with Safari in background.  If I go back to Safari I have the same freeze, though.  Alternate browser (Atomic web) works fine, although it is old and has not been updated in years, so it has other problems which is why I went back to Safari.

  • by MacBook-Bro,

    MacBook-Bro MacBook-Bro Mar 26, 2016 6:06 PM in response to BgladNYC
    Level 1 (4 points)
    Mar 26, 2016 6:06 PM in response to BgladNYC

    Same Problem here. Do you have the booking.com app installed? I got this error after logging on booking.com site from google search in safari... Found this video on YouTube https://www.youtube.com/watch?v=OaR_wWcKfMs

  • by fongg062,

    fongg062 fongg062 Mar 26, 2016 10:29 PM in response to BgladNYC
    Level 1 (4 points)
    iPhone
    Mar 26, 2016 10:29 PM in response to BgladNYC

    Same here. Please help

     

    iPhone 6plus, iOS 9.3

  • by Yaba123,

    Yaba123 Yaba123 Mar 26, 2016 11:09 PM in response to BgladNYC
    Level 1 (4 points)
    Mar 26, 2016 11:09 PM in response to BgladNYC

    Same issue here. I just can't understand how a company as big as Apple can get it so wrong. This version has been in Beta testing for a year !! Surely someone, anyone, typed into a google search or tried to open a URL link in an email or text and realised it didn't work !!!

     

    I have found a pretty ordinary workaround. Two options, one is to change your search engine to Bing, this allows you to at least look at the link. The other option is to leave your default search engine as Google but turn off Java script in the advanced settings in Safari. Problem with this is some web pages don't appear correctly and you can't look at all links on a web page. Both of these are pretty unsatisfactory.

     

    I contacted Apple today on chat and they are aware of the problem and assured me the engineers are working ovetime to get it fixed, they should have worked overtime to prevent the problem in the first place.

  • by krynia009,

    krynia009 krynia009 Mar 27, 2016 12:23 AM in response to BgladNYC
    Level 1 (8 points)
    iPhone
    Mar 27, 2016 12:23 AM in response to BgladNYC

    Temporary solution - switch off Java Script in Safari settings

  • by GennadyB,

    GennadyB GennadyB Mar 27, 2016 12:26 AM in response to BgladNYC
    Level 1 (8 points)
    Mar 27, 2016 12:26 AM in response to BgladNYC

    I have the same issue on iPhone 6, but on iPhone 6s looks ok.

  • by Stanese,

    Stanese Stanese Mar 27, 2016 12:38 AM in response to GennadyB
    Level 1 (4 points)
    iPhone
    Mar 27, 2016 12:38 AM in response to GennadyB

    I Have the exact same problem on my wives ipad air 2, straight out of the box. Disabled the java script to bypass the problem in safari, but in every other app, touching a link gets the app frozen. It is very frustrating as Apple team doesn't seem to come up with a response on any thread.

     

    IPad air 2 - IOS 9.3

  • by marinazaz,

    marinazaz marinazaz Mar 27, 2016 1:01 AM in response to BgladNYC
    Level 1 (4 points)
    iPhone
    Mar 27, 2016 1:01 AM in response to BgladNYC

    I just finished up a one hour chat session with Apple Support.  I ended up changing search engines, turning JS on and off.  Disabling spotlight search suggestions for Safari and finally got referred to a Senior advisor.   He told me straight up that Apple Engineers are aware of the issue and have enough information to develop a solution soon.  They were instructed not to create new tickets regarding this issue.  That was it, after over an hour chatting.   I just wanted to hear someone from Apple admit that OK, we have a problem and we are working on it.,  geez..

     

    I asked if he could instruct me on now to roll back to 9.2.x and he told me that he does not have the method to do that YET.

     

    This bug affects Mail, News (most but not all links), iMessage, Chrome, Firefox, and Safari.

  • by Yaba123,

    Yaba123 Yaba123 Mar 27, 2016 1:37 AM in response to marinazaz
    Level 1 (4 points)
    Mar 27, 2016 1:37 AM in response to marinazaz

    marinazaz

     

    It was quite ironic that I went to reply to your post on my phone and it froze it up !!

     

    Does anyone know if I do a complete reset and then go back to my icloud backup it will take me back to 9.2? I am tempted to do this, but would prefer to avoid it if at all possible. I also spoke to Apple support on chat and asked if I could go back to 9.2 and he said it wasn't possible, not sure if hadn't thought of this particular option or if the version stays at 9.3 and everything else goes back to a few days ago.

  • by alexey911,

    alexey911 alexey911 Mar 27, 2016 1:44 AM in response to Yaba123
    Level 1 (21 points)
    iPad
    Mar 27, 2016 1:44 AM in response to Yaba123

    First of all go to Settings > Safari > scroll down to Advanced > turn off JavaScript. Restart your device after all.

    Also you can download from App Store another browser like Chrome, Opera mini or Yandex.Browser.

    Good luck!

  • by alexey911,

    alexey911 alexey911 Mar 27, 2016 1:46 AM in response to alexey911
    Level 1 (21 points)
    iPad
    Mar 27, 2016 1:46 AM in response to alexey911

    Anyway you always can downgrade your iOS to 9.2.1.

  • by GennadyB,

    GennadyB GennadyB Mar 27, 2016 1:52 AM in response to GennadyB
    Level 1 (8 points)
    Mar 27, 2016 1:52 AM in response to GennadyB

    Now I have the same on my Mac after OS update.

  • by marinazaz,

    marinazaz marinazaz Mar 27, 2016 3:10 AM in response to Yaba123
    Level 1 (4 points)
    iPhone
    Mar 27, 2016 3:10 AM in response to Yaba123

    Unfortunately, restoring from a backup from 9.2 will not restore revert back to the previous OS.  According to this article I read from Macworld, you can revert back with their instructions until Apple stops signing the previous OS.

     

     

    http://www.macworld.co.uk/how-to/iosapps/how-downgrade-from-ios-9-to-8-7-reinsta ll-ios-8-3522302/#howtodowngrade

  • by marinazaz,

    marinazaz marinazaz Mar 27, 2016 3:12 AM in response to alexey911
    Level 1 (4 points)
    iPhone
    Mar 27, 2016 3:12 AM in response to alexey911

    the issue I have affects all of the browsers I tried (Safari, Chrome, Firfefox). It also affects Mail, iMessage, and links found in the News app.

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