czmacintyre
Level 1 (8 points)
Publishing

Q: iPhone 6s doesn't show up in iTunes

My brand new iPhone 6s does not show up in iTunes when connected to my computer.  My computer OS is Windows 10.  I have the most current version of iTunes on both my computer and my phone.  I can see my phone in my computer under devices when plugged in with a USB, however, when I open iTunes it does not show up.

iPhone 6s, iOS 9.3

Posted on Mar 24, 2016 6:01 PM

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czmacintyre

Q: iPhone 6s doesn't show up in iTunes

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  • by jeremy_v,

    jeremy_v jeremy_v Mar 26, 2016 6:07 AM in response to czmacintyre
    Community Specialists
    Mar 26, 2016 6:07 AM in response to czmacintyre

    Hi czmacintyre,
     

    Thank you for visiting Apple Support Communities.
     

    I see that your iPhone 6s doesn't appear in iTunes on Windows 10 but you see it in Device Manager. Do you see a symbol beside the Apple Mobile Device USB Driver icon? The icon itself looks like a usb cable and the icon may look like a down arrow, exclamation mark, or question mark.
     

    If you see one of these symbols, follow the corresponding steps in If iTunes doesn't recognize your iPhone, iPad, or iPod.
     

    If there is no symbol next to the icon:
     

    You don't see symbols beside the Apple Mobile Device USB Driver

    If you don't see , ,  or  by the Apple Mobile Device USB Driver, check for third-party software conflicts. Then if you still need help, restart your Apple Mobile Device Service or contact Apple Support.


    Best Regards. 

  • by czmacintyre,

    czmacintyre czmacintyre Mar 26, 2016 7:20 AM in response to czmacintyre
    Level 1 (8 points)
    Publishing
    Mar 26, 2016 7:20 AM in response to czmacintyre

    Thanks, Jeremy.  I wasn't very clear above.  I can see the phone in Devices & Printers.  In Device Manager the Apple Mobile Device USB Driver does not exist.  I did try contacting Apple Support. When I tried to start a chat after sending diagnostics, no one ever came into the chat.  I then set up a call, but when I called (during the times available) no one would answer the phone (received the pre-recorded message that I needed to call during the times available or something like that).  Anyhow, when I plug my iPhone 6s into my laptop with a Windows 7 OS, current version of iTunes, it works fine.  So the problem has to be with Windows 10 OS.