Soldierx1
Level 1 (4 points)
iPad

Q: I have forgot my password, and when i try to restore it from iTunes Recovery Mode, it keeps on stating

I have forgotten my password, and so I attempted to restore it from iTunes Recovery Mode, however, it keeps on stating "The iPad software update server could not be contacted. An unknown error occurred (1671)" I think it has to do with the fact that I have no more free space in the iPad's memory. I'm pretty sure that my iPad is at iOS 9.2 or around that area. It's an iPad Air 2. If anybody could assist me with this problem, I would greatly appreciate it! Thanks in advance.

iPad Air, iOS 9.2

Posted on Mar 24, 2016 5:45 PM

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Soldierx1

Q: I have forgot my password, and when i try to restore it from iTunes Recovery Mode, it keeps on stating

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  • Helpful answers

  • by jeremy_v,

    jeremy_v jeremy_v Mar 26, 2016 5:51 AM in response to Soldierx1
    Community Specialists
    Mar 26, 2016 5:51 AM in response to Soldierx1

    Hi Soldierx1,
     

    Thanks for visiting Apple Support Communities.
     

    If you're not able to restore your iPad Air 2 because the software update server couldn't be contacted, start with the troubleshooting steps below.
     

    Connect to the Internet and the iTunes Store
     

    Open a browser on your computer and see if it can load a webpage. Then, try to connect to the iTunes Store.
     

    • If you can't connect to the Internet, contact your computer administrator or Internet service provider (ISP) for help. Or, try a different computer or network.
    • If you can connect to the Internet but see an error message when you try to connect to the iTunes Store, find solutions to possible iTunes Store errors.
    • If you can connect to the Internet but the iTunes store shows a blank white page, identify and remove Layered Service Provider software.


     If these solutions don't fix the issue, edit or reset your hosts file.


    Edit or reset your hosts file
     

    Your hosts file might block access to the software update server. Here's how to edit or reset your hosts file.
     

    If you use a Mac
     

    If you use a work computer, check with your computer administrator before you edit the hosts file.
     

    1. In Finder, select Applications > Utilities > Terminal from the menu bar.
    2. In the Terminal application, type the following command and press Enter to open the hosts file:
      sudo nano /private/etc/hosts
    3. When prompted, type your user password. Note that nothing appears in the Terminal window when you type the password.
    4. Use the arrow keys on your keyboard to move through the hosts file. 
    5. If any line includes apple.com, add a number sign (#) and a space character to the beginning of the line.
    6. To save the hosts file, press Control-O.
    7. At the filename prompt, press Enter. 
    8. To exit, press Control-X.


    If this doesn't fix the issue, your security software might be out-of-date or misconfigured. You can resolve issues between iTunes and your security software.


    If you use a Windows PC


    On your Windows PC, reset the hosts file. 


    If this doesn't fix the issue, your security software might be out-of-date or misconfigured. You can resolve issues between iTunes and your security software.


    Sincerely.