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Helpful answers
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Mar 26, 2016 6:48 AM in response to nicolefromnorth eastonby jeremy_v,Hi Nicole,
Thank you for participating in the Apple Support Communities.
If you don't see your iTunes purchases on your iPhone, try these steps from Download your past purchases:
- Sign in with the Apple ID that you used for the original purchase. Use these steps to see which Apple ID you used to download an item.
If you see a message that says, "This device is associated with another Apple ID. You cannot associate this device with another Apple ID for [number] days," you might need to wait to download your purchases. Learn more about associated devices.
- Check to see if the purchases you're looking for are hidden. If your purchases are hidden, you might not see them even after you follow the steps below. Learn how to unhide purchases.
- See if the content is available for redownload. Previously purchased items might not be available if they're no longer on the iTunes Store. Also, make sure that you’re in a country where you can redownload items. If you changed your Apple ID from one country to another, you can’t download items you purchased in a previous country.
If you're a member of Apple Music, items that you've saved for offline use won't appear in your purchased section. Learn more about Apple Music.
All the best. - Sign in with the Apple ID that you used for the original purchase. Use these steps to see which Apple ID you used to download an item.
