Why is my MacBook Pro restarting itself?

Question

Level 1

4 points

Why is my MacBook Pro restarting itself?

I have had my MacBook Pro for almost 6 years.( MacBook Pro 15 in. Mid 2010 model). I had a new hard drive installed about a year ago, I still need a new battery, but I do not think that is the problem. It restarts itself a lot within the day. Sometimes it restarts itself within minutes again.

This is what the report would give me:

Can someone help me please?? I would hate to give up my MacBook Pro. I love it too much.

Anonymous UUID: E9F076F9-0F1F-578E-E243-7D428C2E3CD4

Thu Mar 24 20:39:52 2016

*** Panic Report ***

panic(cpu 0 caller 0xffffff7fa0a37bd5): "GPU Panic: [<None>] 5 3 7f 0 0 0 0 3 : NVRM[0/1:0:0]: Read Error 0x00000100: CFG 0xffffffff 0xffffffff 0xffffffff, BAR0 0xd2000000 0xffffff90c9e1d000 0x0a5480a2, D0, P3/4\n"@/Library/Caches/com.apple.xbs/Sources/AppleGraphicsControl/AppleGraphic sControl-3.12.6/src/AppleMuxControl/kext/GPUPanic.cpp:127

Backtrace (CPU 0), Frame : Return Address

0xffffff90b83ab1c0 : 0xffffff801d8dab12

0xffffff90b83ab240 : 0xffffff7fa0a37bd5

0xffffff90b83ab320 : 0xffffff7f9e6bbfa4

0xffffff90b83ab3e0 : 0xffffff7f9e788add

0xffffff90b83ab420 : 0xffffff7f9e788b48

0xffffff90b83ab4a0 : 0xffffff7f9ea0da23

0xffffff90b83ab610 : 0xffffff7f9e7acb79

0xffffff90b83ab630 : 0xffffff7f9e6c2cfd

0xffffff90b83ab6e0 : 0xffffff7f9e6c0690

0xffffff90b83ab8e0 : 0xffffff7f9e6c291f

0xffffff90b83ab9d0 : 0xffffff7f9ff403ce

0xffffff90b83aba30 : 0xffffff7f9ff3d05f

0xffffff90b83abab0 : 0xffffff7f9ff274e4

0xffffff90b83abaf0 : 0xffffff7f9ff1e43b

0xffffff90b83abb50 : 0xffffff801dee0926

0xffffff90b83abb80 : 0xffffff801dee21f0

0xffffff90b83abbe0 : 0xffffff801dedf277

0xffffff90b83abd20 : 0xffffff801d997cc0

0xffffff90b83abe30 : 0xffffff801d8df283

0xffffff90b83abe60 : 0xffffff801d8c28b8

0xffffff90b83abea0 : 0xffffff801d8d2665

0xffffff90b83abf10 : 0xffffff801d9b8bda

0xffffff90b83abfb0 : 0xffffff801d9eca96

Kernel Extensions in backtrace:

com.apple.driver.AppleMuxControl(3.12.6)[44D361A1-4938-3AA5-9F73-9C909B66214B]@ 0xffffff7fa0a29000->0xffffff7fa0a3cfff

dependency: com.apple.driver.AppleGraphicsControl(3.12.6)[1654475C-9A4B-386C-AFA8-0A530194A 2F9]@0xffffff7fa0a21000

dependency: com.apple.iokit.IOACPIFamily(1.4)[5D7574C3-8E90-3873-BAEB-D979FC215A7D]@0xfffff f7f9e4e9000

dependency: com.apple.iokit.IOPCIFamily(2.9)[4FE41F9B-2849-322A-BBF8-A94816C003D6]@0xffffff 7f9e13d000

dependency: com.apple.iokit.IOGraphicsFamily(2.4.1)[172C2960-EDF5-382D-80A5-C13E97D74880]@0 xffffff7f9e60e000

dependency: com.apple.driver.AppleBacklightExpert(1.1.0)[C49819CE-729A-36B2-9AC1-744A43DC23 6F]@0xffffff7fa0a24000

com.apple.nvidia.classic.NVDAResmanTesla(10.0)[05FC5D7E-BB0B-3232-BBBD-8A49B687 0D8B]@0xffffff7f9e665000->0xffffff7f9e8dafff

dependency: com.apple.iokit.IOPCIFamily(2.9)[4FE41F9B-2849-322A-BBF8-A94816C003D6]@0xffffff 7f9e13d000

dependency: com.apple.iokit.IONDRVSupport(2.4.1)[1114B99F-E439-329E-876D-1FEC4CF45DF6]@0xff ffff7f9e655000

dependency: com.apple.iokit.IOGraphicsFamily(2.4.1)[172C2960-EDF5-382D-80A5-C13E97D74880]@0 xffffff7f9e60e000

com.apple.nvidia.classic.NVDANV50HalTesla(10.0)[56199CA6-3C8D-3EBB-B5EF-7B1B467 8ACF9]@0xffffff7f9e8e5000->0xffffff7f9eb92fff

dependency: com.apple.nvidia.classic.NVDAResmanTesla(10.0.0)[05FC5D7E-BB0B-3232-BBBD-8A49B6 870D8B]@0xffffff7f9e665000

dependency: com.apple.iokit.IOPCIFamily(2.9)[4FE41F9B-2849-322A-BBF8-A94816C003D6]@0xffffff 7f9e13d000

com.apple.GeForceTesla(10.0)[01260884-60E9-35E1-A16A-70AE3322356C]@0xffffff7f9f edc000->0xffffff7f9ffa7fff

dependency: com.apple.iokit.IOPCIFamily(2.9)[4FE41F9B-2849-322A-BBF8-A94816C003D6]@0xffffff 7f9e13d000

dependency: com.apple.iokit.IONDRVSupport(2.4.1)[1114B99F-E439-329E-876D-1FEC4CF45DF6]@0xff ffff7f9e655000

dependency: com.apple.iokit.IOGraphicsFamily(2.4.1)[172C2960-EDF5-382D-80A5-C13E97D74880]@0 xffffff7f9e60e000

dependency: com.apple.nvidia.classic.NVDAResmanTesla(10.0.0)[05FC5D7E-BB0B-3232-BBBD-8A49B6 870D8B]@0xffffff7f9e665000

BSD process name corresponding to current thread: WindowServer

Mac OS version:

15E65

Kernel version:

Darwin Kernel Version 15.4.0: Fri Feb 26 22:08:05 PST 2016; root:xnu-3248.40.184~3/RELEASE_X86_64

Kernel UUID: 4E7B4496-0B81-34E9-97AF-F316103B0839

Kernel slide: 0x000000001d600000

Kernel text base: 0xffffff801d800000

__HIB text base: 0xffffff801d700000

System model name: MacBookPro6,2 (Mac-F22586C8)

System uptime in nanoseconds: 315642050380

last loaded kext at 109875297956: com.sophos.kext.sav 9.4.52 (addr 0xffffff7f9e01b000, size 28672)

last unloaded kext at 201652398117: com.apple.driver.usb.AppleUSBUHCI 1.0.1 (addr 0xffffff7f9ee8d000, size 126976)

loaded kexts:

com.sophos.kext.sav 9.4.52

com.sophos.nke.swi 9.4.52

com.apple.driver.AudioAUUC 1.70

com.apple.driver.AppleHWSensor 1.9.5d0

com.apple.driver.AGPM 110.21.18

com.apple.driver.pmtelemetry 1

com.apple.iokit.IOUserEthernet 1.0.1

com.apple.iokit.IOBluetoothSerialManager 4.4.4f4

com.apple.filesystems.autofs 3.0

com.apple.driver.AppleOSXWatchdog 1

com.apple.driver.AppleMikeyHIDDriver 124

com.apple.driver.AppleMikeyDriver 274.7

com.apple.driver.AppleHDA 274.7

com.apple.driver.AppleUpstreamUserClient 3.6.1

com.apple.GeForceTesla 10.0.0

com.apple.driver.AppleIntelHDGraphics 10.0.0

com.apple.Dont_Steal_Mac_OS_X 7.0.0

com.apple.driver.AppleSMCPDRC 1.0.0

com.apple.iokit.BroadcomBluetoothHostControllerUSBTransport 4.4.4f4

com.apple.driver.ACPI_SMC_PlatformPlugin 1.0.0

com.apple.driver.AppleIntelHDGraphicsFB 10.0.0

com.apple.driver.AppleSMCLMU 208

com.apple.driver.AppleHV 1

com.apple.driver.AppleIntelSlowAdaptiveClocking 4.0.0

com.apple.driver.AppleMCCSControl 1.2.13

com.apple.driver.AppleLPC 3.1

com.apple.driver.AppleMuxControl 3.12.6

com.apple.driver.SMCMotionSensor 3.0.4d1

com.apple.driver.AppleUSBTCButtons 245.4

com.apple.driver.AppleIRController 327.5

com.apple.driver.AppleUSBCardReader 3.7.1

com.apple.driver.AppleUSBTCKeyboard 245.4

com.apple.AppleFSCompression.AppleFSCompressionTypeDataless 1.0.0d1

com.apple.AppleFSCompression.AppleFSCompressionTypeZlib 1.0.0

com.apple.BootCache 38

com.apple.iokit.SCSITaskUserClient 3.7.7

com.apple.iokit.IOAHCIBlockStorage 2.8.5

com.apple.driver.AirPort.Brcm4331 800.20.24

com.apple.iokit.AppleBCM5701Ethernet 10.2.0

com.apple.driver.AppleFWOHCI 5.5.2

com.apple.driver.AppleAHCIPort 3.1.8

com.apple.driver.usb.AppleUSBEHCIPCI 1.0.1

com.apple.driver.AppleSmartBatteryManager 161.0.0

com.apple.driver.AppleACPIButtons 4.0

com.apple.driver.AppleRTC 2.0

com.apple.driver.AppleHPET 1.8

com.apple.driver.AppleSMBIOS 2.1

com.apple.driver.AppleACPIEC 4.0

com.apple.driver.AppleAPIC 1.7

com.apple.driver.AppleIntelCPUPowerManagementClient 218.0.0

com.apple.nke.applicationfirewall 163

com.apple.security.quarantine 3

com.apple.security.TMSafetyNet 8

com.apple.driver.AppleIntelCPUPowerManagement 218.0.0

com.apple.AppleGraphicsDeviceControl 3.12.6

com.apple.iokit.IOSurface 108.2.1

com.apple.iokit.IOSerialFamily 11

com.apple.kext.triggers 1.0

com.apple.driver.DspFuncLib 274.7

com.apple.kext.OSvKernDSPLib 525

com.apple.nvidia.classic.NVDANV50HalTesla 10.0.0

com.apple.nvidia.classic.NVDAResmanTesla 10.0.0

com.apple.driver.CoreCaptureResponder 1

com.apple.iokit.IOBluetoothHostControllerUSBTransport 4.4.4f4

com.apple.iokit.IOBluetoothFamily 4.4.4f4

com.apple.driver.IOPlatformPluginLegacy 1.0.0

com.apple.iokit.IOFireWireIP 2.2.6

com.apple.iokit.IOSlowAdaptiveClockingFamily 1.0.0

com.apple.driver.AppleSMBusController 1.0.14d1

com.apple.driver.AppleSMBusPCI 1.0.14d1

com.apple.driver.IOPlatformPluginFamily 6.0.0d7

com.apple.driver.AppleHDAController 274.7

com.apple.iokit.IOHDAFamily 274.7

com.apple.iokit.IOAudioFamily 204.3

com.apple.vecLib.kext 1.2.0

com.apple.driver.AppleBacklightExpert 1.1.0

com.apple.iokit.IONDRVSupport 2.4.1

com.apple.driver.AppleGraphicsControl 3.12.6

com.apple.iokit.IOGraphicsFamily 2.4.1

com.apple.driver.AppleSMC 3.1.9

com.apple.iokit.IOSCSIBlockCommandsDevice 3.7.7

com.apple.iokit.IOUSBMassStorageDriver 1.0.0

com.apple.driver.AppleUSBMultitouch 250.5

com.apple.iokit.IOUSBHIDDriver 900.4.1

com.apple.driver.usb.cdc 5.0.0

com.apple.driver.usb.networking 5.0.0

com.apple.driver.usb.AppleUSBHostCompositeDevice 1.0.1

com.apple.driver.CoreStorage 517.20.1

com.apple.driver.usb.AppleUSBHub 1.0.1

com.apple.iokit.IOSCSIMultimediaCommandsDevice 3.7.7

com.apple.iokit.IOBDStorageFamily 1.8

com.apple.iokit.IODVDStorageFamily 1.8

com.apple.iokit.IOCDStorageFamily 1.8

com.apple.iokit.IOAHCISerialATAPI 2.6.2

com.apple.iokit.IOSCSIArchitectureModelFamily 3.7.7

com.apple.iokit.IOEthernetAVBController 1.0.3b3

com.apple.iokit.IOFireWireFamily 4.6.0

com.apple.iokit.IO80211Family 1110.26

com.apple.driver.mDNSOffloadUserClient 1.0.1b8

com.apple.iokit.IONetworkingFamily 3.2

com.apple.driver.corecapture 1.0.4

com.apple.iokit.IOAHCIFamily 2.8.1

com.apple.driver.usb.AppleUSBEHCI 1.0.1

com.apple.iokit.IOUSBFamily 900.4.1

com.apple.iokit.IOUSBHostFamily 1.0.1

com.apple.driver.AppleUSBHostMergeProperties 1.0.1

com.apple.driver.AppleEFINVRAM 2.0

com.apple.driver.AppleEFIRuntime 2.0

com.apple.iokit.IOHIDFamily 2.0.0

com.apple.iokit.IOSMBusFamily 1.1

com.apple.security.sandbox 300.0

com.apple.kext.AppleMatch 1.0.0d1

com.apple.driver.AppleKeyStore 2

com.apple.driver.AppleMobileFileIntegrity 1.0.5

com.apple.driver.AppleCredentialManager 1.0

com.apple.driver.DiskImages 417.2

com.apple.iokit.IOStorageFamily 2.1

com.apple.iokit.IOReportFamily 31

com.apple.driver.AppleFDEKeyStore 28.30

com.apple.driver.AppleACPIPlatform 4.0

com.apple.iokit.IOPCIFamily 2.9

com.apple.iokit.IOACPIFamily 1.4

com.apple.kec.Libm 1

com.apple.kec.pthread 1

com.apple.kec.corecrypto 1.0

MacBook Pro

Posted on Mar 24, 2016 6:48 PM

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Answer 1

Best reply

Linc Davis

Level 10

209,541 points

Mar 25, 2016 12:23 PM in response to pmgonzalez

You have the MacBookPro6,2—the Edsel of Macs. It may have the logic-board defect that was covered by a recall program that has now ended.

The model was discontinued in February 2011. It's now classified by Apple as a "vintage product." That means Apple will most likely refuse to fix it (but see the exceptions on the linked page.) In that case, you would have to go to an independent service provider. The part may no longer be available, or the repair may not be cost-effective.

Often the problems start after an OS upgrade. If the upgrade was recent, and you have backups, then you can revert to a previous OS X version.

Otherwise, make a "Genius" appointment at an Apple Store, or go to another authorized service provider, to have the machine tested. The testing will be free at an Apple Store—unless Apple refuses even to look at the unit, which it might. The routine hardware diagnostics used by service providers do not detect the fault. There is a specific test for this issue called "VST" (for "Video System Test.") Ask for it. A "Failed" result means that the fault is present.

If you do decide to go to an independent service provider, be aware that the replacement part may also be defective. Some owners reported that they went through as many as three replacement boards before getting one that worked. Don't expect any help from Apple if you're charged several hundred dollars for another bad logic board and the provider won't replace it again.

If you don't want to take that risk, or if you don't like the price you're quoted, you may (or may not) be able to work around the problem by disabling automatic graphics switching. To use the discrete graphics processor, you'll need a third-party utility to switch to it manually.

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