alamahgoub
Level 1 (4 points)
iCloud

Q: I cannot activate my IPhone 4s after upgrading to 9.3

Hi ,

 

I'm struggling hard, as i can use my Apple ID and logon using my laptop, but after upgrading my IPhone 4s to IOS 9.3 I've stuck on activation screen asking about my Apple ID to activate my IPhone, I don't remember which account I've used to activate my IPhone for the first time or it's password.

 

please help

iPhone 4S, iOS 9.3

Posted on Mar 24, 2016 9:41 PM

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alamahgoub

Q: I cannot activate my IPhone 4s after upgrading to 9.3

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  • Helpful answers

  • by jeremy_v,

    jeremy_v jeremy_v Mar 26, 2016 9:32 AM in response to alamahgoub
    Community Specialists
    Mar 26, 2016 9:32 AM in response to alamahgoub

    Hi alamahgoub,
     

    Thanks for visiting Apple Support Communities.
     

    It looks like you're stuck on the activation screen after updating your iPhone 4s. You can use the steps I've quoted below from If you can't activate your iPhone, iPad, or iPod touch after installing iOS 9.3 to troubleshoot this situation:
     

    In some cases, the hint that you see on the Activate iPhone screen might not match your current Apple ID. To make sure that you're entering your Apple ID information correctly, try these steps:
     

    1. Sign in to iCloud.com from a computer. You can get help if you forgot your Apple ID or need to reset your Apple ID password. 
    2. Open Settings and scroll to the My Devices section.
    3. Confirm that your device is listed in the My Devices section. If you don’t see it listed, check all your accounts.
       

    If you still need help, try these steps in iTunes from a computer:
     

    1. Connect your iPhone, iPad, or iPod touch to the computer.
    2. Open iTunes. Make sure that you have the latest version of iTunes.
    3. Select your device. You should see the Activate [your device] screen in iTunes. 
    4. Enter your Apple ID and password and click Continue.
       

    Or try to sign in to iCloud.com, so you can remove Activation Lock:
     

    1. Turn off your device or take it offline. 
    2. Sign in to iCloud.com with your Apple ID and password.
    3. Open Find My iPhone. 
    4. Select All Devices, then select your device.
    5. Click Remove from Account. If you still see a map in the device detail view, select All Devices again, click Remove icon next to your device, then click Remove.
    6. After you set up your device successfully, make sure that you sign in to iCloud and turn on Find my iPhone again. 
       

    If you need help, contact Apple Support.

     

    Sincerely.