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Q: APPLE TV - NO IMAGE after replacing older apple tv with new apple tv.

When I remove the old apple tv and use the same cabling to connect my new apple TV I get a blank image on the tv.

 

I HAVE AN OLDER APPLE TV (V2?) WORKING IN MY HOUSE.

 

MC572LL/A V5.0.2 (4250)

apple tv video settings = 'auto' (sharp tv hdmi input says it's receiving 720P hd- 60HZ)

 

I BOUGHT A NEWER APPLE TV (V3?).

AI469 V7.2 (7512)

apple tv video settings = 'auto'




 

Notes:

 

1. I power cycled everything before and after I swapped the new apple tv in place of the old tv

 

2. I took the new apple tv and connected it directly to a different samsung tv and it works (samsung says "(1080P hd- 60HZ ")

 

3. I'm 99% all the apple tv settings are the same on both the new and old apple TV's.

 

4. Here is the AV distribution that works with old apple tv but does not work with newer apple tv.

 

Apple tv --> yamaha AV receiver--> kramer matrix --> TV


yamaha  = RX-A720  (I called their tech support and they said it's not caused by their av receiver, nor are there settings to address it)


kramer HDMI matrix  = VM-4HXL


TV = sharp lc-52d64u (USA 60hz model)


Thanks in advance!

Apple TV, MC572LL/A V5.0.2 (4250)

Posted on Mar 24, 2016 9:50 PM

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Q: APPLE TV - NO IMAGE after replacing older apple tv with new apple tv.

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