Hi there,
Recently I noticed that the paint work on my iPhone 6s near the antenna line below the camera had peeled off or rather chipped off. It is not a huge chip, maybe less than a millimeter or so. I'm surprised coz the phone is always in the case and I have never dropped the phone. Anyone else has a similar issue?
iPhone 6s, iOS 9.3
Hi, I have the same problem with my 6s. I bought one in December 2015, and it got so bad that I went to the Apple store, where I was offered a half price replacement (A$200). I took this offer, and equipped the phone in a lifeproof case, only to discover symptoms of it happening again. I was really dissappointed, so I went to the Apple store, where, after an hour wait, I was also told it was a cosmetic issue and therefore not covered by warranty. I'm pretty sure that according to Australia's consumer laws I'm entitled to a refund or replacement, but Apple isn't acknowledging this.
Hi, I have the same problem with my 6s. I bought one in December 2015, and it got so bad that I went to the Apple store, where I was offered a half price replacement (A$200). I took this offer, and equipped the phone in a lifeproof case, only to discover symptoms of it happening again. I was really dissappointed, so I went to the Apple store, where, after an hour wait, I was also told it was a cosmetic issue and therefore not covered by warranty. I'm pretty sure that according to Australia's consumer laws I'm entitled to a refund or replacement, but Apple isn't acknowledging this.
gor1234 wrote:
Hi, I have the same problem with my 6s. I bought one in December 2015, and it got so bad that I went to the Apple store, where I was offered a half price replacement (A$200). I took this offer, and equipped the phone in a lifeproof case, only to discover symptoms of it happening again. I was really dissappointed, so I went to the Apple store, where, after an hour wait, I was also told it was a cosmetic issue and therefore not covered by warranty. I'm pretty sure that according to Australia's consumer laws I'm entitled to a refund or replacement, but Apple isn't acknowledging this.
I'm not sure about Australia's consumer laws but I would guess in most countries consumer protection laws only cover the functionality of the device and not how it looks. This is typically referred to as "normal wear and tear."
Your warranty does not cover cosmetic damage that does not affect function.
Hi there,
You're not alone.
thousands of customers are going through it.
see the images of this group.
https://www.facebook.com/groups/1656292081348303/
a product like this is shameful.
Was this problem addressed by Apple cause I'm facing the same issue. Please let me know if you have any solution to this problem.
It is not paint. The iPhone case is anodized aluminum. It can be chipped or scratched though. With a case, if anything abrasive gets caught between the case and the phone, it can grind away the anodized layer.
Thanks for that point, it does sounds reasonable.
The customer service says it's simply appearance issue, which they will not be responsible of...
you should see my rose gold you'll be shocked
I'm having the same issue, despite taking care of my 6s well
Guess the best solution is to use a solid cover to hide it
It's disappointing that Apple won't replace what their manufacturers screw up. My next phone won't be from Apple
same here my phone looks terrible
I just contact Apple support and they told me that was an old issue and u should visit Apple retail store; maybe ur phone get replaced!!
I also have same issue with my iphone 6s plus. I there anyone knows how can fix it? Is this also under warranty?
iPhone 6s Space Grey Paint Peeling/Chipping
